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Current Job Opportunities

Facilities Custodian/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities

Reports To

Custodial Services Supervisor, Facilities Manager         

Essential Job Functions

Performs routine manual tasks in connection with the maintenance, care, upkeep, repair and beautification of parks and roadways. Cleans buildings, grounds and performs manual labor tasks required as part of the operation of the zoos.

Duties & Responsibilities

  • Perform the cleaning, re-stocking of restrooms and office facilities throughout the parks.
  • Perform routine tours throughout the parks collecting trash.
  • Report any repairs needed to the Facilities Supervisors.
  • Set-up and knockdown facilities for Special Events.
  • Will require working in all types of weather and will require snow removal.
  • May require the ability to perform minor repairs or maintenance duties such as painting, etc.
  • Drive to various locations in park and haul animal waste and trash to dumpsters.
  • Perform routine tours throughout the parks emptying barrels and picking up trash (and recycle products).
  • May require washing windows.

Minimum Job Requirements

  • Candidate must have a minimum of 2 years’ experience in Custodial service or similar manual labor.
  • Must have the ability to communicate in English verbally.
  • Must have a valid Massachusetts driver’s license.
  • Must be available for 24 hour on-call, as required.
  • Must be able to work and travel to either Zoo as required.
  • Ability to lift and carry items up to 50 lbs.
  • Perform all other duties, such as snow removal, moving office furniture, as may be required.
How to Apply

Facilities Laborer/Full-Time, Benefits

Location:

Franklin Park Zoo and Stone Zoo

Department: 

Facilities

Reports To:

Facilities Manager

Essential Job Functions

  • Performs manual labor as it relates to the repair and maintenance of buildings, grounds and equipment at both the Franklin Park and Stone Zoos.
  • Repair or modification of existing exhibits, and construction of new exhibits in accordance with and under the direction of the Manager of Facilities.
  • Ability to meet maintenance deadlines and work in a team environment as well as independently with minimum supervision.
  • Must be able to work in indoor and outdoor environments.
  • Must be able to perform physical labor as defined by the projects at hand.
  • Must be able to work weekend days and holidays on a rotating basis.
  • Must be able to comply with Zoo New England’s essential staff requirements during emergency situations.

Duties & Responsibilities

  • Must follow all safety protocol associated with performing assigned tasks.
  • Ability to complete work orders, purchase orders and other paperwork required by the department.
  • Repair of buildings, exhibits, fences and general physical facilities at both Zoos.
  • Ability to assist with other trade skills in the areas of HVAC, welding carpentry and / or masonry.
  • Maintain electrical systems as needed.
  • Operate two-way radio responsibly and professionally.
  • Work outside in all weather.
  • Snow removal including shoveling.
  • Other duties as assigned.

Minimum Job Requirements

  • High School Diploma or GED
  • Valid driver’s license and driving record in good standings.
  • Possess basic proficiency in at least three of the following trades: carpentry, masonry, plumbing, electrical, HVAC, welding and fence work.
  • Ability to stand, stoop, walk and lift heavy objects (up to 50 lbs.) during the course of the workday.
  • Ability to work under adverse conditions with exposure to the outdoor elements.
  • Must be able to cover rotating Sunday duty.
  • Must be able and willing to work overtime, during emergencies, rotating holidays and as needed to remove snow.
  • Must comply with Zoo New England’s TB Test requirements.
  • Must adhere to Zoo New England policies and procedures.

Preferred Job Requirements

  • Have certification in one or more trades.
  • One year building maintenance experience or any equivalent combination of training and experience.
  • A solid background of one year plus in basic carpentry, masonry and welding.
How to Apply

Facilities Technician/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities                                                                  

Reports To

Director of Facilities

Essential Job Functions

Performs manual labor as it relates to the repair and maintenance of buildings, grounds, and equipment at both the Franklin Park and Stone Zoos. Repair or modification of existing exhibits, and construction of new exhibits in accordance with the instructions provided by the facilities manager. Ability to meet maintenance deadlines, work in a team environment as well as work independently with minimum supervision. Must be able to work in indoor and outdoor environments. Must be able to perform physical labor as defined by the projects at hand. Must be able to work weekend days and holidays on a rotating basis. Must be able to comply with ZNE’s essential staff requirements during emergency situations.

Duties & Responsibilities

  • Ability to work in Building Engines electronic web based work order system.
  • Ability to complete work orders and preventative maintenance assigned including, but not limited to, Electrical troubleshooting, Carpentry repair, Plumbing troubleshooting, HVAC and Welding.
  • Use of power and hand tools including, but not limited to:  saws, drills, planers, and ladders.
  • Making repairs to existing structures and exhibits.
  • Perform new construction following building codes.
  • Working independently and in team settings.
  • Ability to communicate in a professional manner to Zoo guests and employees.
  • Will require use of operating equipment including but not limited to, mini-trucks, full size trucks, dump trucks and golf cart.
  • Working outside in changing weather conditions.

Minimum Job Requirements

  • Three years of experience as a maintenance technician.
  • Ability to communicate in English, both verbally and in writing.
  • Must have valid Massachusetts driver’s license in good standing.
  • Ability to work outside in changing weather conditions.
  • Must be available for 24 hour on call as needed.
  • Ability to work weekends.
  • Ability to lift and carry items up to 50 pounds.
  • Perform all other duties such as snow removal as requested.
  • Ability to work at both Franklin Park and Stone Zoo.
  • Must be able to respond to on-call situations when scheduled.

Preferred Job Requirements

  • High School Diploma or equivalent
  • Previous Work Order Management System Experience
  • Trade Certifications
How to Apply

Group Sales Coordinator/Full-Time, Benefits

Department

Membership & Guest Experience

Location

Franklin Park Zoo

Reports to

Director, Membership & Guest Experience

Essential Job Functions

This is an exciting opportunity for a self-motivated, energetic and enthusiastic individual to play a key role in the development and growth of the group sales program at Zoo New England. The Group Sales Coordinator will be the primary contact for hotels, group leaders, corporate, concierges and university/colleges. This individual will play a key role in the development of annual group sales plans, strategies and annual goals. This individual will also create and implement sales action plans for hotel ticket sales, universities/colleges and corporate.

The Group Sales Coordinator will work closely with the Director of Membership & Guest Experience to successfully market group sales and meet departmental goals.

Duties & Responsibilities

  • Play a key role in the development and growth of the group sales program at Zoo New England
  • Serve as the primary contact for hotels, group leaders, corporate, concierges and university/colleges
  • Play a key role in the development of annual group sales plans, strategies and annual goals
  • Create and implement sales action plans for hotel ticket sales, universities/colleges and corporate guests
  • Work closely with marketing department staff to develop sales collateral and ensure coordinated promotion
  • Identify and proactively work to develop relationships with potential marketing partners
  • Assist the Membership & Guest Experience department
  • May represent Zoo New England at local tradeshows and participate in civic and professional organizations to promote the visibility of the Zoos
  • Other duties as assigned

Minimum Job Requirements

  • Bachelor’s degree with 2-4+ years sales and customer service experience
  • Experience with effective sales techniques
  • Excellent written and verbal skills, as well as interpersonal skills working with the public, vendors and partners
  • Extreme attention to detail and the ability to meet deadlines in a fast-paced environment
  • Ability to multi-task
  • Must be highly organized and self motivated
  • Project management experience
  • Proficiency with Microsoft Office products

Preferred Job Requirements

  • Experience in the travel, tourism and hospitality industry is preferred

Hours

The Group Sales Coordinator’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will times when the Group Sales Coordinator will be required to work early mornings, evenings and weekends.

Salary

Please submit your requirements.

How to Apply

Landscape Equipment Operator/Full-time, Benefits

Location

Franklin Park Zoo & Stone Zoo          

Department

Horticulture                                                            

Reports To

Manager of Horticulture    

Duties & Responsibilities

1. Operates machinery including backhoe loaders, mowers, hedgers, weed wackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, tractors, and sod cutters

2. Participates in and supervises under the direction of the Horticulture Manager the installation and maintenance of landscapes at the Franklin Park Zoo and the Stone Zoos.

3. Participates in and supervises under the direction of the Horticulture Manager all aspects of landscape construction and exhibit construction as pertains to the landscape.

4. Plants trees, shrubs, plants, flowers, bulbs, seed and sod as directed.

5. Prepares planting areas, installs walls, fences, pathways, irrigation systems, and water features as directed.

6. Waters trees, shrubs, plants, and flowers utilizing irrigation systems, sprinklers, hoses or by hand.

7. Performs all aspects of plant maintenance including; weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.

8. Performs all aspects of grounds maintenance including; raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.

9. Assists in the collection and transport of purchased or donated trees, plants and flowers.

10. Monitors zoo grounds to make sure they are safe, clean, attractive, and comfortable for zoo guests and staff.

11. Purchases parts and materials as directed.

12. Interacts with and answers questions of zoo guests by providing information about the zoo and acts as a good will ambassador for the zoo.

13. Operates two-way radio responsibly and professionally.

14. Attends training and education programs and seminars.

15. Works outside in all weather.

16. Performs related or non-related work as assigned to assure the proper operation of the zoo.

Minimum Job Requirements

1. Must have a valid drivers license and a Mass. 2A-1C Hoisting License  

2. Three to five years professional experience in landscaping or horticulture.

3. Ability to provide quality customer service to both internal and external customers.

4. Ability to follow oral and written instructions.

5. Ability to work under adverse conditions including weather and heights.

6. Ability to operate machinery, including skid steer loaders and backhoe loaders.

7. Must be able to lift at least 50 pounds.

8. Must have a negative result on a TB test.

9. Must have the ability and willingness to supervise as needed, work independently and as a team member.

10. Strong knowledge of landscaping and horticultural principles and practices.

11. Must be able to work weekends, holidays, and overtime as needed.

12. Must have a good work history.

13. Ability to perform heavy manual labor.

How to Apply

Landscaper/Full-Time, Benefits

Location

Franklin Park Zoo and Stone Zoo

Department

Horticulture                       

Reports To

Curator, Horticulture   

Essential Job Functions

Supervises seasonal employees, volunteers, community service workers and apprentice horticulturists on an as assigned basis.

Duties & Responsibilities

  • Participates in the installation and maintenance of the landscapes at both the Franklin Park and Stone Zoos.
  • Participates in all aspects of landscape construction and exhibit construction as pertains to the landscape.
  • Plants trees, shrubs, plants, flowers, bulbs, seed and sod, as directed.
  • Prepares planting areas, installs walls, fences, pathways, irrigation systems and water features, as directed.
  • Waters trees, shrubs, plants and flowers utilizing irrigation systems, sprinklers, hoses, or by hand.
  • Performs all aspects of plant maintenance including:  weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.
  • Performs all aspects of grounds maintenance including: raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.
  • Operates machinery including:  mowers, hedgers, weed-whackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, backhoe-loaders, tractors and sod cutters.
  • Assists in the collection and transport of purchased or donated trees, plants and flowers.
  • Assists in the supervision of Community Service groups, Seasonal employees, Volunteers and Interns.
  • Monitors Zoo grounds to make sure they are safe, clean, attractive and comfortable for Zoo guests and staff.
  • Purchases parts and materials, as directed.
  • Interacts with and answers questions of Zoo guests by providing information about the Zoo and acts as a Good-Will Ambassador for the Zoo.
  • Operates two-way radio responsibly and professionally.
  • Attends training and education programs and seminars.
  • Works outside in all weather.
  • Performs related or non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

  • Some basic knowledge of landscaping and horticultural principles and practices.
  • Ability to provide quality customer service to both internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to work under conditions including adverse weather and heights.
  • Ability to operate machinery.
  • Must be able to lift at least 50 pounds.
  • Must have a negative result on a TB test.
  • Must have the ability and willingness to work independently and as a team member.
  • Must have a valid driver’s license and a good driving record.
  • Must be able and willing to work weekends, holidays and overtime, as needed.
  • Must have a good work history.
  • Ability to perform heavy manual labor.
How to Apply

Major Gifts Officer/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Development

Reports To

Vice President of Development

Reporting to the Vice President of Development for Strategic Development, this position is responsible for the identification, cultivation, and solicitation of gifts in support of annual operations, special projects, and capital projects. This position’s immediate charge will be to grow the overall donor pipeline with a focus upon the $1,000 to $50,000 range. At an exciting time of growth for the Zoos, this person will engage prospective donors in creative ways while serving as a positive ambassador for Zoo New England.

Essential Job Functions

  • Manage a portfolio of approximately 200 donors, prospects and corporate clients
  • Identify, evaluate, cultivate, solicit individuals capable of contributing gifts of at least $1,000 annually
  • Identify, evaluate, cultivate, solicit individuals capable of making capital gifts at in a similar range
  • Solicit corporate sponsorships across all funding areas
  • Some evening and weekend work required to cultivate and manage prospects and donors

Duties & Responsibilities

  • Rapidly become familiar and conversant regarding our Zoos, programs, policies and our value proposition
  • Prepare meaningful and effective funding proposals, reports and customized collateral for individual donors, prospects and corporate clients
  • Schedule, manage and attend regular donor meetings
  • Attend committee meetings as required and represent the Zoos at networking events
  • Provide executive-level briefing materials in advance of meetings for Vice President of Development and leadership staff
  • Develop strategies for the cultivation and stewardship of major donors and prospects
  • Create strategic events to attract prospective donors and engage them with Zoo New England
  • Identify donors for planned giving cultivation
  • Work with donors, friends and volunteers of Zoo New England to identify, cultivate and solicit prospects
  • Manage all information relating to current major donors and prospects in Raiser’s Edge, in a manner that emphasizes the highest standards of accuracy, timeliness, thoroughness, and confidentiality
  • Develop annual and monthly plans for donor portfolio; monitor productivity and modify as necessary
  • Solicit gifts from major donors and prospects, both independently and working collaboratively with other solicitors

Minimum Job Requirements

  • Bachelor's degree required, master’s degree preferred.
  • Minimum of 3-5 years demonstrated successful experience in major-gifts fundraising with a focus on prospect identification, relationship building, and solicitation.
  • Proficiency with Raiser’s Edge, MS Office Suite; Word, Excel, Outlook required
  • Knowledge of moves management
  • Experience working with volunteers and program staff or equivalent
  • Superior written and oral communication skills
  • Excellent research skills
  • Outstanding interpersonal skills
  • Ability to manage complex issues creatively and effectively
  • Ability to work collaboratively and successfully as a member of a team
  • Perform other related duties and tasks as assigned

Preferred Job Requirements

  • Philosophical commitment to Zoo New England’s mission
  • Strong initiative and self-motivation; ability to make independent decisions
  • Knowledge of, and experience with, planned giving vehicles is highly desirable
  • Knowledge of wildlife, environmental and conservation issues highly desirable.       
How to Apply

Membership & Guest Experience Associate/FPZ & SZ/Seasonal

Location

Franklin Park / Stone Zoo

Department(s)

Guest Experience                                    

Reports To

Guest Experience Supervisor

Employment Status

Seasonal Full-time/Part-Time      

Employment Classification

Non-Exempt

Essential Job Functions

As a Guest Experience Associate, you will be responsible for additional programming and revenue facilitated by the Admissions & Membership area of the Guest Experience Department. Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Guest Experience Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests.

Guest Experience Associates will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting. The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential. 

Responsibilities include:

  • Greeting Zoo guests with a smile and welcoming attitude.
  • Accurately tracking attendance and sales of Zoo guests through our admissions gate.
  • Proactively selling ZNE membership packages, operating a variety of family friendly and fun amusement rides in accordance with MA state safety laws & procedures; some of which may require a valid driver’s license.
  • Must be able to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Working hours: Guest Experience Associates will be required to work some weekends and holidays as well as evening hours based on sponsored Zoo events.

 Duties & Responsibilities

  • Answer guest questions in a polite and friendly manner.
  • Follow safety procedures outline by Zoo New England.
  • Provide the highest level of customer service to Zoo guests.
  • Operate a variety of amusement rides in a safe manner.
  • Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately process and track Zoo guests at entrance.
  • Proactively sell ZNE membership packages.
  • Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Be knowledgeable about ZNE’s membership program.
  • Attend departmental meetings to receive updates about the Zoos, our collection, coming attractions and programs.
  • Relieve other co-workers for lunch breaks as needed.
  • Flexibility with work hours based on Zoo activity levels.
  • Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

  • Must enjoy working in a fun workplace environment that is family friendly.
  • Available to work based on seasonal fluctuations and Zoo activity levels.
  • Ability to work some weekends and holidays.
  • Ability to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Knowledge of and commitment to quality customer service standards.
  • Warm and friendly personality.
  • Fluency in the English Language.
  • Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

  • High School diploma or equivalent.
  • Second language is a plus.
  • At least 2 years of cash handling experience with credit card processing.
  • Per MA state law, must be at least 18 years of age to operate amusement rides.
  • Ability to work in a diverse work environment and with a diverse guest population.
  • Excellent attendance record.
  • Valid driver’s license.
  • 1 year of Hospitality or Retail experience.
  • Previous work experience in guest experience environment.
How to Apply

Membership and Guest Experience Lead /Full-time, Benefits

Location

Franklin Park / Stone Zoo

Reports To

Director of Membership and Guest Experience

Department

Membership and Guest Experience

Essential Job Functions

Responsible for supervising and managing the daily operations of the Membership and Guest Experience Department at Franklin Park Zoo or Stone Zoo. 

This may include, but is not limited to:

  • Programming registers
  • Assign staff to different positions throughout the admissions, membership, and rides areas to ensure proper daily coverage 
  • Supervising the daily staff requirements for the Department, from opening to closing 
  • In charge of maintaining the cash drawers for each register
  • Receiving and storing inventory
  • Insuring all established quality standards are being maintained
  • Supervising the proper closing of all Membership and Guest Experience areas
  • Making sure all revenue is properly deposited at the end of each shift, and that the safe is audited for the next day 
  • Completing reports related to attendance, revenue, and other aspects of the Membership and Guest Experience Department 
  • Setting up and breaking down membership and group entrance stations
  • Assisting with events and occasional light maintenance

Position may include assisting in any other Membership and Guest Experience areas as needed.

Responsible for assisting with membership promotion, sales and processing.
This may include, but is not limited to: answering phones, supervising and staffing membership/Zoodopt (adopt an animal) stations, creating schedules, tracking membership/Zoodopt sales and filing applications.

Responsible for the Membership and Guest Experience Golf Cart.
This includes regular cleaning (washing and trash removal), making sure it is properly charged, promptly reporting any servicing or repair needs and following the zoo's golf cart safety and maintenance policies at all times.

Special Expectations

  • Must be able to lift and move packages weighing at least 50 lbs.
  • Responsible for handling large sums of money and must be bondable
  • Occasionally required to be “on-call” during evenings and scheduled days off

Duties & Responsibilities

  • Responsible for properly opening, operating and closing the Zoos. This may include, but is not limited to:
    • Providing the highest quality of internal and external customer service
    • Auditing the safe
    • Coordinating staff assignments
    • Training & coaching staff
    • Supervising daily staff activities
    • Assisting associates to process zoo guests and memberships when needed
    • Assigning cash drawers & banks, getting change to cashiers
    • Re-stocking all forms and necessary paperwork
    • Supervising all assigned revenue areas
    • Preparing the nightly deposit
    • Completing daily and weekly reports
    • Accurate data entry relative to attendance and revenue
    • Light maintenance & cleaning
    • Working in any of the revenue areas due to high attendance days or short staff

Minimum Job Requirements

  • Two years of related college experience

Preferred Job Requirements

  • College graduate preferred
  • One year of supervisory experience in related field
  • Valid driver’s license with a clean driving record
  • Excellent math/counting skills
  • Experience with Microsoft Word and Excel; prior data entry experience preferred
  • Fluency in English
  • Outstanding people skills
  • Must be able to lift and move packages weighing at least 50 lbs.
  • Ability to stand for extended periods of time
  • Ability to work weekends and holidays
How to Apply

Payroll Administrator/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Finance 

Reports To

Accounting Supervisor

Essential Job Functions

Performs all activities necessary to process bi-weekly payrolls, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, and preparing special reports for management. Ensure that all employees are accurately paid on a biweekly basis as required by managers’ timesheets and Change of Status forms received from the Human Resources Department. This role requires someone who can work with minimal supervision, multi-task, maintain confidentiality and communicate and work effectively with their fellow peers. Will be responsible for answering employee requests, completing wages data section of earnings verification forms from internal and external partners.

Duties & Responsibilities

  • Responsible for the preparation and processing of biweekly payroll for over 200 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions
  • Responsible for the coordination efforts between payroll, human resources and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. overtime, leave balances, and retirement contribution reports).
  • Establish/maintain employee payroll records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to ZNE policies including compliance with federal/state/local regulations.
  • Prepare monthly journal entries and enter into Financial Edge.
  • Assist with inputting journal entries relating to cash revenue receipts.
  • Troubleshoot all issues regarding employee payroll matters.
  • Sort and distribute biweekly payroll paystubs and checks and benefits reports.
  • Provide assistance with personnel payroll budgets.
  • Ensure 401K adjustments are filtered thru the payroll system for individual employees.
  • Upload and settle 401K loans and contributions remittances to Fidelity.
  • Provide adequate support of financial statements, workers comp and 401k audits and employee earnings requests.
  • Assist the Accounting Manager with board meeting packages, federal and state surveys.
  • Other general payroll and benefits related accounting duties that may be assigned by the Accounting Manager or the Director of Finance.

Minimum Job Requirements

  • Two to four years in a Payroll Office performing all payroll functions.
  • Associate's degree or equivalent training and education beyond high school. 
  • Two years of experience with ADP payroll processing.
  • Some knowledge of accounting.
  • Effective communication with finance department staff and other ZNE staff within various departments.
  • Experience solving concerns with both employees and upper management
  • Excellent skills using accounting software and MS Office Suite.
  • Ability to maintain confidentiality and exercise extreme discretion.
  • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
  • Strong organizational skills, and the ability to work under pressure.
  • Ability to handle and prioritize multiple tasks and meet all deadlines.
  • Flexible personal style to work with diverse personalities. Professional, yet personable demeanor.

Preferred Job Requirements

  • Bachelor's degree in Accounting
  • Excellent problem solving, investigative and judgment skills
How to Apply

Program Animal Specialist/Full-Time, Benefits

Location

Stone Zoo                       

Department

Education                                          

Reports To

Education Program Manager - SZ

Essential Job Functions

  • Responsible for the daily care and maintenance of the education program animal collection
  • Work directly with a variety of animal species including reptiles, mammals, birds, and invertebrates
  • Responsible for maintaining the health, diet, and behavioral records for each animal in his/her care, as well as helping to develop and implement training programs for the animals used in education presentations
  • Conduct informal education programs and encounters for students and other groups at the Zoo
  • Conduct, on average, one overnight program per month

Duties & Responsibilities

1)     General husbandry: diet prep, feeding, cleaning, medicating, behavioral enrichment, etc.

2)     Work with Director of Education & Volunteer Programs and animal management to establish, evaluate and maintain education animal collection planning

3)     Report animal illness, abnormal behavior and unsafe conditions promptly and work towards corrective measures

4)     Complete daily reports and operant conditioning/enrichment logs

5)     Work with the veterinarian and animal department to ensure health and safety of education animal collection and to determine training techniques and enrichment programs

6)     Work with the Education Program Manager to establish animal handling training and refresher classes for all handlers including staff, adult, and teen volunteers. 

7)     Staff the Animal Discovery Center (ADC). Interact with visitors through general interpretation and daily animal encounters in the ADC and other locations of the Zoo, weather permitting. Facilitates guest interactions with biofacts, exhibits and activities.

8)     Provides good customer service and positive interactions with all Zoo guests and employees

9)     Regularly scheduled hours will be 8:00 a.m. to 4:00 p.m., Thursday through Monday.  However, work on evenings may be required.  Work will be based out of Stone Zoo, but the Program Animal Specialist will travel to Franklin Park Zoo for monthly meetings and whenever necessary.  

10)   All other duties as assigned.

Minimum Job Requirements

  • Bachelor’s degree in biology, zoology or a related field.
  • Two years previous experience in an animal care field and knowledge of husbandry practices.
  • Previous experience as an informal science educator.
  • Previous experience handling and presenting live animals
  • Excellent computer skills including Microsoft Word, Outlook, Excel, PowerPoint, and Publisher.
  • Excellent communication skills (verbal and in writing).
  • Outstanding customer service skills; able to represent Zoo New England at all levels with professionalism and pride.
  • Ability to address student groups of all ages and aptitudes.
  • Team player; ability to work well with Zoo New England staff, project partners, and program participants.
  • Ability to multi-task as part of a fast-paced team.
  • Appreciation of ZNE’s mission and goals.
  • Valid driver’s license and a driver in good standing; regular use of personal vehicle for travel to off-site programs.
  • Able to lift 50 pounds and walk over uneven terrain and in all weather.
  • Proof of negative TB

Preferred Job Requirements

  • Certification in CPR/AED and First Aid
  • Bilingual
  • Experience in a zoological park
How to Apply

Senior Director of Construction, Facilities, and Grounds/Full-Time, Benefits

Department

Facilities

Location

Franklin Park Zoo /Stone Zoo

Reports To

Chief Operating Officer

Essential Job Functions

Responsible for the leadership and management of the Facilities, Grounds, and Construction Departments in a way that ensures a healthy, positive work environment. Responsible for the maintenance, appearance, and safety of ZNE facilities, grounds, and exhibits. Responsible for all aspects of new construction including issuing RFPs, bidding, and oversight of all contracts utilizing best management practices that ensure meeting of deadlines and maximizing value of capital investments. This position is also responsible for development, planning, and implementation of the capital program including exhibits, building asset management, and capital equipment acquisition. Duties include the development, implementation, and ongoing development of departmental budgets and staffing. The Senior Director of Construction, Facilities, and Grounds participates collaboratively with other functional Divisions in support of Zoo New England’s mission and strategic plan.

Duties & Responsibilities

  1. Supervises/manages human and financial resources associated with the operation of the Facilities, Grounds, and Construction Departments.
  2. Implements and monitors preventative maintenance programs.
  3. Develops and oversees Departmental and Capital budgets.
  4. Analyzes and interprets financial information and reports in a timely manner.
  5. Prepares and maintains thorough records.
  6. Creates and supports opportunities for departmental staff members’ professional development.
  7. Communicates with regulatory authorities to ensure compliance with all applicable regulations, codes, and legal requirements.
  8. Develops and oversees near and long term plans supporting ZNE’s Master Plan and Strategic Plan.
  9. Responsible for developing design, retaining professional services, and construction of exhibits and other capital asset development. 
  10. Establishes and implements Departmental and staff performance goals that support the organization’s mission and Strategic Plan.
  11. This position is expected to share on-call duties and be willing to work weekends and some holidays.
  12. Participates and instructs other staff in Dangerous Animal Response Protocols and the Incident Command System.
  13. Ensures all contractors comply with ZNE’s Contractor Code of Conduct.
  14. Responsible for quality control on all ZNE projects both self-performed and contracted.
  15. Ensures staff and contractors are following all SOP’s, safety protocols, and the proper use of Personal Protective Equipment.
  16. Fosters the understanding of, and ensuring staff follow-through on proper maintenance and upkeep of buildings, grounds and exhibits to positively impact the guest experience.
  17. Interfaces with and functions as a team member with all other departments to ensure coordination, cooperation and synergies.
  18. Provides input, assistance, and oversees personnel matters within the Department.
  19. Ensures all departmental staff management is conducted in compliance with all legal/regulatory requirements and ZNE policies and procedures.
  20. Plans, coordinates, and assists in a variety of procedures related to the proper function of the Department.
  21. Directs and coordinates Curators, Director of Animal Resources, and Registrar in developing and effecting policies, programs, and procedures.
  22. Develops proficiency with the Incident Command System, and ensures departmental readiness for emergency response.
  23. Ensures compliance with all Federal, State, and local laws and regulations.
  24. Supports, practices, and enforces ZNE’s sustainability policies and procedures.
  25. Ensures positive staff interactions with guests in support of ZNE’s Strategic Plan.
    Performs related work as required.

Working Conditions

  • Frequent exposure and close contact with a variety of animals including mammals, birds, reptiles, amphibians, fish, and insects.
  • Frequently need to bend, stoop, kneel, reach, and lift.
  • Frequent requirements to move moderate to heavy objects.
  • Work in uneven terrain with exposure to varying weather conditions, dust, and allergens.
  • Move about on slippery surfaces.
  • Handle toxic and/or hazardous materials.
  • Work in confined or cramped spaces.
  • May work from an elevated position.
  • Must be willing and able to take lead role as supervisor during emergencies; and cope with high stress situations, e.g., the recapture of escaped animals or emergency assistance to guests as directed.

Minimum Job Requirements

  • Understanding of building and construction processes, systems, codes, regulations and laws.  
  • Ten years progressive management experience in construction management, facilities management, and grounds management.
  • Possesses and conveys great enthusiasm for the organizational mission, Strategic Plan, and the Master Plan.  
  • TB tested negative before starting and tested yearly thereafter. 
  • Must possess a valid drivers' license in good standing and be able to lawfully drive in Massachusetts.
  • Commitment to excellence, continuous improvement, creativity, innovation, and teamwork.
  • Must have strong leadership, organizational, communication skills, and be willing and able to participate effectively in a team management approach.
  • Must be able to provide clear direction, communication and sound judgement in routine and emergency situations.
  • Must be able to understand, implement, and maintain AZA accreditation standards.

Preferred Job Requirements

  • Construction management from an accredited college or university.
  • Extensive experience with development of exhibits and related capital project management.
  • Advanced degree(s) in related field
  • Ability to obtain a Commonwealth of Massachusetts firearms permit within 9 months from date of hire.
  • Experience as an AZA inspector.
How to Apply

Special Event Coordinator/Full-Time, Benefits

Location

Franklin Park Zoo & Stone Zoo

Department

Special Events

Reports To

Special Events Manager

Essential Job Functions

This full-time position plays an important role in Zoo New England’s special events team by helping plan, organize and coordinate more than 45+ zoo-wide events annually designed to meet a variety of institutional goals. The events, which take place at both Zoos and off-site, consist of fundraising, mission driven and added value events geared towards increasing attendance throughout the year. Must be willing to work weekends, occasional evenings and some holidays. Must be able to provide services to both Zoos, and have access to a vehicle.

Duties & Responsibilities

  • Assists the special events team in developing new events while maintaining a successful calendar of current events.
  • Must always provide outstanding customer service and be able to build relationships with internal and external customers.
  • Must enjoy creating arts & crafts.
  • Coordinates event planning meetings with internal and external audiences to identify event objectives and goals.
  • Determines and revises event layouts and event space.
  • Organizes event details by maintaining detailed event summaries.
  • Conducts research, gathers information and identifies resources on each project to achieve quality event productions.
  • Obtains necessary internal event approvals through the submission of appropriate request forms to ensure appropriate communication and animal safety.
  • Schedules and coordinates appropriate staff and volunteers for events.
  • Coordinates day-of-event production and logistics.
  • Maintains event budget spreadsheets including tracking revenue and expense line items.
  • Maintains accurate event attendance and revenue records for each zoo event.
  • Collects comments and feedback from multiple audiences and prepares post event evaluation documents.
  • Coordinates event setup and break-down.
  • Provides back-up assistance for PR events on- and off-site.
  • Solicits and acknowledge gift-in-kind donations. 
  • Keeps current on Zoo initiatives, programs and activities to answer any zoo staff and/or general public questions about events, public relations, and marketing.
  • Performs various tasks as assigned.

 Minimum Job Requirements

  • Bachelor’s degree in marketing, event management, journalism, communications, or related fields or a combination of education and job-related experience.
  • 1-3 years successful experience in event management and planning.
  • Must be a licensed driver in good standing.
  • Strong analytical thinking, problem solving skills and communications skills (both written and oral) with attention to detail.
  • Creative and innovative thinking.
  • Outgoing, friendly and helpful personality.
  • Proven ability to successfully handle multiple projects and meet critical deadlines.
  • Respect for confidentiality.
  • On-call responsibilities and availability necessary, including the ability to work evenings, weekends, and some holidays.
  • Strong organizational skills.
  • Proficient using Microsoft Office.
  • Excellent customer services skills.
  • Ability to lift 30 pounds on a regular basis.
  • Ability to work as a productive member of a team.

Preferred Job Requirements

  • Experience with Raiser’s Edge.
  • Experience in management of support staff and volunteers.
  • Experience soliciting donations.
How to Apply

Vice President/General Curator/Full-Time, Benefits

Department

Animal Care

Location

Franklin Park Zoo/Stone Zoo

Reports to

Chief Operating Officer

Essential Job Functions

Manages the Animal Care Department of the Franklin Park and Stone Zoo. Develops and implements procedures for the care of the animal collection and staff. Provides leadership for the Animal Care Department and all Animal Care staff, ensuring a healthy, productive, and positive work environment while functioning as a leader and team member within Zoo New England as a whole. Directs the development of the animal collection, with input from the Animal Management Committee, according to the objectives of ZNE’s strategic plan.

Duties & Responsibilities

  1. Formulates and implements proper animal management practices and programs, including producing Institutional Collection Plans (ICP) that meet or exceed AZA accreditation requirements. Updates these plans as needed.
  2. Develops ICP’s in accordance with ZNE conservation priorities. Assists with establishing those priorities, while coordinating with other ZNE departments, integrating conservation research and appropriate conservation messaging through all levels of public interaction i.e. exhibit interpretation, education programming, and marketing. Ensures ZNE is continuously building a dynamic collection that meets all the needs of the organization.
  3. Establishes schedules and collaborates with other departments to ensure that exhibits are dynamic and engaging for guests.
  4. Responsible for Departmental budget development and management.
  5. Directs and coordinates in-house components of AZA conservation programs; Studbooks, Species Survival Plans, Taxon Advisory Groups, and Conservation Action Partnerships. Appropriately delegates ZNE representation with subordinate staff in order to increase ZNE’s participation and leadership within AZA.
  6. Is active in providing leadership of AZA WCMC programs.
  7. Creates and supports opportunities for departmental staff members’ professional development.
  8. Chairs Animal Management Committee meetings and ensures that these meetings are productive. Actively solicits input from all participants
  9. Develops professional relationships with outside experts and specialists in order to have the best information available when making management decisions.
  10. Ensures proper planning of animal transfers and coordinates with veterinarians for planning of complicated medical procedures.
  11. Collaborates with Director of Animal Health and Conservation Medicine to establish policies regarding animal health decisions in the best interest of individual animals and the collection overall to ensure the highest level of animal care and welfare.
  12. Ensures proper genetic and demographic management of the collection.
  13. Represents the institution in animal-related matters in public and in media situations as needed.
  14. Directs and coordinates short & long-range planning and development of the collection for the Animal Care Department.
  15. Interfaces with and functions as a team member with all other Departments to ensure coordination, cooperation and synergies.
  16. Provides expertise and input to the Executive team on animal related issues on a regular and ongoing basis through oral and written reports.
  17. Monitors, evaluates, and directs actions in the design, maintenance, repair, and enhancement of animal quarters, buildings, exhibits, and surrounding grounds.
  18. Provides input, assistance, and oversees personnel matters within the Department. Ensures all departmental staff management is conducted in compliance with all legal / regulatory requirements and ZNE policies and procedures.
  19. Plans, coordinates, and assists in a variety of procedures related to the proper function of the Department.
  20. Directs and coordinates Curators, Director of Animal Resources, and Registrar in developing and effecting policies, programs, and procedures.
  21. Practices and qualifies with firearms in accordance with ZNE policies and procedures.
  22. Becomes trained as a team leader in the Dangerous Animal Recovery Team, and proficient in handling animal capture equipment and immobilization drugs. Participates in animal escape drills.
  23. Participates as a member and / or leader of ZNE’s Research Review Committee, and encourages scientific study to benefit development of sustainable animal collections, animal care and welfare, species and habitat conservation, conservation education and public engagement, while ensuring the highest standards of animal welfare.
  24. Develops proficiency with the Incident Command System, and ensures departmental readiness for emergency response.
  25. Supports and ensures progressive animal training and environmental enrichment for the animal collection.
  26. Ensures compliance with all Federal, State, and local laws and regulations.
  27. Ensures meaningful, scheduled and unscheduled staff interactions with guests that support ZNE’s strategic plan.
  28. Supports, practices and enforces ZNE’s sustainability policies and procedures.
  29. Performs related work as required.

Working Conditions

  • Frequent exposure and close contact with a variety of animals including mammals, birds, reptiles, amphibians, fish, and insects.
  • Frequently need to bend, stoop, kneel, reach, and lift.
  • Frequent requirements to move moderate to heavy objects.
  • Work in uneven terrain with exposure to varying weather conditions, dust, and allergens.
  • Move about on slippery surfaces.
  • Handle toxic and / or hazardous materials.
  • Work in confined or cramped spaces.
  • May work from an elevated position. Must be willing and able to take lead role in supervision during emergencies; and cope with high stress situations, e.g., the recapture of escaped animals or emergency assistance to guests as directed.

Minimum Job Requirements

  • Bachelor’s degree in zoology, biology or related field. Ten years progressive experience in an AZA accredited facility managing various animal taxa, six years of which must have been in progressive levels of supervisory positions.  
  • Possesses and displays professional expertise in animal management and conservation.
  • Possesses deep familiarity with related AZA programs and demonstrated experience in leading and working within them.
  • Possesses and conveys great enthusiasm for the organizational mission, strategic plan, and the work of the Animal Care Department.  
  • Possesses a strong knowledge of AZA accreditation standards and expectations.
  • TB tested negative before starting and tested yearly thereafter.  Acceptance of zoonotic disease prevention protocols as mandated by Zoo New England, including vaccinations for rabies & hepatitis, prophylactics, fecal screens, serum storage, etc.
  • Must have no criminal history or convictions, in relations to animal-related issues or child welfare.
  • Must possess a valid drivers' license and be able to lawfully drive in Massachusetts.
  • Must have demonstrated skills in all aspects of captive animal management, budget management, and exhibit design.
  • Commitment to excellence, continuous improvement, creativity, innovation, and teamwork.
  • Must have strong leadership, organizational and communication skills and be willing and able to participate effectively in a team management approach.
  • Must possess or be eligible to obtain a Massachusetts Firearms Identification card or License to carry firearms by the end of the six month introductory period, in order to be an active participant in ZNE’s Dangerous Animal Recovery Team.

Preferred Job Requirements

  • Bi-lingual with Spanish language
  • Strong herp/bird experience
  • Advanced degree(s) in related field
  • Experience with conceiving, leading, and participating in species conservation projects and conservation research.
  • Experience with design and implementation of research using scientific method.
  • Experience as an AZA inspector.
How to Apply

ZooLights Associate/Seasonal/Part-Time

Location

Stone Zoo

Department 

ZooLights                                                     

Reports To

ZooLights Supervisor

Essential Job Functions

ZooLights is Stone Zoo’s annual holiday nighttime event (5:00 pm – 9:00 pm) which typically runs from the day after Thanksgiving through New Year’s Eve (December 31st).  The starting hourly rate for this part-time seasonal position is $12.00 per hour & double-time on holiday nights (Christmas Eve & New Year’s Eve).  Job responsibilities include, but are not limited to: assisting & processing guests at the front gate, operating an array of amusement rides while providing a safe & inviting environment for guests who want to ride, and help with any and all revenue generating operations related to programs that fall within ZooLights operations.  In the course of providing these services, the ZooLights Associate will conduct themselves in a professional manner while exhibiting and delivering the highest level of customer service to our guests. The ability to handle and monitor cash for the purpose of receiving fees and tracking revenue is essential.  Must be able to work outdoors and in inclement weather elements common to the winter season.

Duties & Responsibilities

  • Process and assist entering guests at front gate Admissions.
  • Operate a variety of amusement rides.
  • Able to shovel 1 - 2 inches of snow and complete basic snow removal/clean-up tasks.
  • Able to complete light maintenance and clean up tasks relative to their work areas.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately track fees collected from assigned revenue area by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Provide polite customer service & friendly crowd control when necessary.
  • Respond to guest questions in a professional and courteous manner.
  • Familiar with basic zoo operations, including safety procedures & animal collections.
  • Provide the highest level of customer service to Zoo guests.
  • Relieve other co-workers for breaks as needed.
  • Scheduled work hours with fluctuation based on Zoo activity levels.
  • Must report to work on time in proper uniform & with a positive attitude.

Minimum Job Requirements

  • Scheduled work hours with fluctuation based on Zoo activity levels.
  • Knowledge of and commitment to quality customer service standards.
  • Fluency in the English Language.
  • Ability to work independently and effectively in a variety of situations dealing with the public.

Preferred Job Requirements

  • At least 2 years of cash handling experience.
  • At least 18 years of age (per MA state law to operate amusement ride).
  • Second language is a plus.
  • 1 year of Hospitality or Retail experience.
  • Previous work experience in Guest Relations environment.
How to Apply

How to Apply

Download a pdf application here, and send application, cover letter and resume in one of three ways:

  • Email as an MS Word or PDF attachment to jobs@zoonewengland.com. To facilitate the appropriate screening of your resume, please be sure to include the title of the job you’re applying for in the subject line of your e-mail.
  • Fax to:
    617-445-1671
  • Mail to:
    Department of Human Resources
    Zoo New England
    One Franklin Park Road
    Boston, MA 02121

 

All applications, resumes and materials submitted become the property of Zoo New England. Only candidates of interest will be contacted for an interview.

Due to the volume of resumes and applications received, no phone calls please.

Zoo New England is an Equal Opportunity Employer by choice.