Please be advised that on April 25 at Franklin Park Zoo and April 26 at Stone Zoo, we will be conducting a routine animal escape drill. These drills are an important part of our preparedness training. While the drill is occurring, guests will be asked to move to certain areas within the Zoo for a brief period of time (not to exceed 10 minutes). We will do our best to have minimal impact on the guest experience. We are very dedicated to safety and we appreciate your participation. If you have any questions about what to expect, please do not hesitate to contact us at 617-989-2000 or info@zoonewengland.com.

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Current Job Opportunities

Camp Counselor/SZ/Full-Time/Seasonal

Location

Stone Zoo

Department

Education

Reports To

Camp Director

Essential Job Functions

The role of the Camp Counselor is to assist the Camp Director in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care, and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. The applicant must be comfortable engaging children with educational activities and games.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13
  • Assist in before and after care for campers
  • Help in preparing and creating activities and crafts before and during camp
  • Learn about the animal collection at Stone Zoo to be able to better teach campers
  • Learn how to handle some of our program animals and be able to use them for encounters for camp
  • Work closely with Summer Education Interpreters and interns
  • Assume other duties as assigned by the Camp Director and/or Education Program Manager

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day) Monday – Friday
  • Previous experience working with children
  • Ability to work with children of all ages
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience in the animal field
  • Current CPR / First Aid certification
  • A background in environmental studies or a related field
  • Bilingual

Hours, Location, and Term of Appointment

8:30 a.m. to 4:30 p.m. or 7:30 a.m. – 3:30 p.m., 5 days/week, Monday – Friday, for a minimum of 40 hours per week. Final schedule will be set prior to start date.

Term

Mid-June to late August

How to Apply

Camp Counselor/FPZ/Full-Time/Seasonal

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Camp Counselor is to assist the Education Program Coordinator in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. The applicant must be comfortable engaging children with educational activities and games.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Franklin Park Zoo to be able to better teach campers.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp.
  • Assume other duties as assigned by the Education Program Coordinator.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work a minimum of 40 hours per week Monday-Friday.
  • Previous experience working with children.
  • Ability to work with children of all ages.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience working with teens in a professional setting
  • Previous experience in an animal field
  • Current CPR / First Aid certification
  • A background in environmental studies or a related field
  • Bilingual

Hours, Location, and Term of Appointment

Hours:  Camp runs from 9:00 am – 3:00 pm with before and after care from 7:30 am - 5:30 pm, 5 days/week, Monday – Friday.  Counselors will be expected to work either the 7:30 am – 4:00 pm shift or the 9:00 am – 5:30 pm shift for a minimum of 40 hours per week.  Final schedule will be set prior to start date.

Term: 

Mid-June – late August

How to Apply

Education Interpreter/FPZ/Full-Time/Seasonal

Location 

Franklin Park Zoo                       

Department

Education      

Reports To

Senior Education Program Manager

Duration

Seasonal/Full-time

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, events, programs, and through animal encounters. He/she will also help assisting in animal encounters for summer programming.

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions
  • Provide excellent customer service and positive interactions with all Zoo guests and employees
  • Staff "Exploration Stations" stocked with biofacts and activities at specific zoo locations
  • Assist with education programs as needed
  • Work closely with Education volunteers, interns and ZooTeens
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day) including Saturday and/or Sunday
  • Ability to address audiences of all ages
  • A background in environmental studies or a related field
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous experience working with children
  • Previous interpretation experience
  • Bilingual

Hours

8:30/9:00 a.m. to 5:00/5:30 p.m., 5 days/week including Saturday &/or Sunday

Term

Maximum of 14.5 weeks, May - August

How to Apply

Education Interpreter/SZ/Full-Time/Seasonal

Location

Stone Zoo

Department

Education

Reports To

Education Program Manager

Duration

Seasonal Full-Time

Essential Job Functions

The Summer Education Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, events, programs, and interpretive centers. He/she will also help with assisting in animal encounters for summer programing.

Duties & Responsibilities

  • Staffs the Animal Discovery Center (ADC). Interprets exhibits for visitors to the Zoo.  Facilitates guest interactions with biofacts, exhibits, and activities.
  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions
  • Provide excellent customer service and positive interactions with all Zoo guests and employees
  • Assist with education programs as needed
  • Work closely with Education volunteers, interns, and camp staff
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day) including Saturday and/or Sunday
  • Ability to address audiences of all ages
  • A background in environmental studies or a related field
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous experience working with children
  • Previous interpretation experience
  • Current CPR / First Aid certification
  • Bilingual

Hours

8:30/9:00 a.m. to 5:00/5:30 p.m., 5 days/week including Saturday and/or Sunday

Term

Maximum of 14.5 weeks, May – August

How to Apply

Facilities Custodian/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities

Reports To

Custodial Services Supervisor, Facilities Manager         

Essential Job Functions

Performs routine manual tasks in connection with the maintenance, care, upkeep, repair and beautification of parks and roadways. Cleans buildings, grounds and performs manual labor tasks required as part of the operation of the zoos.

Duties & Responsibilities

  • Perform the cleaning, re-stocking of restrooms and office facilities throughout the parks.
  • Perform routine tours throughout the parks collecting trash.
  • Report any repairs needed to the Facilities Supervisors.
  • Set-up and knockdown facilities for Special Events.
  • Will require working in all types of weather and will require snow removal.
  • May require the ability to perform minor repairs or maintenance duties such as painting, etc.
  • Drive to various locations in park and haul animal waste and trash to dumpsters.
  • Perform routine tours throughout the parks emptying barrels and picking up trash (and recycle products).
  • May require washing windows.

Minimum Job Requirements

  • Candidate must have a minimum of 2 years’ experience in Custodial service or similar manual labor.
  • Must have the ability to communicate in English verbally.
  • Must have a valid Massachusetts driver’s license.
  • Must be available for 24 hour on-call, as required.
  • Must be able to work and travel to either Zoo as required.
  • Ability to lift and carry items up to 50 lbs.
  • Perform all other duties, such as snow removal, moving office furniture, as may be required.
How to Apply

Facilities Laborer/Full-Time, Benefits

Location:

Franklin Park Zoo and Stone Zoo

Department: 

Facilities

Reports To:

Facilities Manager

Essential Job Functions

  • Performs manual labor as it relates to the repair and maintenance of buildings, grounds and equipment at both the Franklin Park and Stone Zoos.
  • Repair or modification of existing exhibits, and construction of new exhibits in accordance with and under the direction of the Manager of Facilities.
  • Ability to meet maintenance deadlines and work in a team environment as well as independently with minimum supervision.
  • Must be able to work in indoor and outdoor environments.
  • Must be able to perform physical labor as defined by the projects at hand.
  • Must be able to work weekend days and holidays on a rotating basis.
  • Must be able to comply with Zoo New England’s essential staff requirements during emergency situations.

Duties & Responsibilities

  • Must follow all safety protocol associated with performing assigned tasks.
  • Ability to complete work orders, purchase orders and other paperwork required by the department.
  • Repair of buildings, exhibits, fences and general physical facilities at both Zoos.
  • Ability to assist with other trade skills in the areas of HVAC, welding carpentry and / or masonry.
  • Maintain electrical systems as needed.
  • Operate two-way radio responsibly and professionally.
  • Work outside in all weather.
  • Snow removal including shoveling.
  • Other duties as assigned.

Minimum Job Requirements

  • High School Diploma or GED
  • Valid driver’s license and driving record in good standings.
  • Possess basic proficiency in at least three of the following trades: carpentry, masonry, plumbing, electrical, HVAC, welding and fence work.
  • Ability to stand, stoop, walk and lift heavy objects (up to 50 lbs.) during the course of the workday.
  • Ability to work under adverse conditions with exposure to the outdoor elements.
  • Must be able to cover rotating Sunday duty.
  • Must be able and willing to work overtime, during emergencies, rotating holidays and as needed to remove snow.
  • Must comply with Zoo New England’s TB Test requirements.
  • Must adhere to Zoo New England policies and procedures.

Preferred Job Requirements

  • Have certification in one or more trades.
  • One year building maintenance experience or any equivalent combination of training and experience.
  • A solid background of one year plus in basic carpentry, masonry and welding.
How to Apply

Facilities Technician/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities                                                                  

Reports To

Director of Facilities

Essential Job Functions

Performs manual labor as it relates to the repair and maintenance of buildings, grounds, and equipment at both the Franklin Park and Stone Zoos. Repair or modification of existing exhibits, and construction of new exhibits in accordance with the instructions provided by the facilities manager. Ability to meet maintenance deadlines, work in a team environment as well as work independently with minimum supervision. Must be able to work in indoor and outdoor environments. Must be able to perform physical labor as defined by the projects at hand. Must be able to work weekend days and holidays on a rotating basis. Must be able to comply with ZNE’s essential staff requirements during emergency situations.

Duties & Responsibilities

  • Ability to work in Building Engines electronic web based work order system.
  • Ability to complete work orders and preventative maintenance assigned including, but not limited to, Electrical troubleshooting, Carpentry repair, Plumbing troubleshooting, HVAC and Welding.
  • Use of power and hand tools including, but not limited to:  saws, drills, planers, and ladders.
  • Making repairs to existing structures and exhibits.
  • Perform new construction following building codes.
  • Working independently and in team settings.
  • Ability to communicate in a professional manner to Zoo guests and employees.
  • Will require use of operating equipment including but not limited to, mini-trucks, full size trucks, dump trucks and golf cart.
  • Working outside in changing weather conditions.

Minimum Job Requirements

  • Three years of experience as a maintenance technician.
  • Ability to communicate in English, both verbally and in writing.
  • Must have valid Massachusetts driver’s license in good standing.
  • Ability to work outside in changing weather conditions.
  • Must be available for 24 hour on call as needed.
  • Ability to work weekends.
  • Ability to lift and carry items up to 50 pounds.
  • Perform all other duties such as snow removal as requested.
  • Ability to work at both Franklin Park and Stone Zoo.
  • Must be able to respond to on-call situations when scheduled.

Preferred Job Requirements

  • High School Diploma or equivalent
  • Previous Work Order Management System Experience
  • Trade Certifications
How to Apply

Landscape Equipment Operator/Full-time, Benefits

Location

Franklin Park Zoo & Stone Zoo          

Department

Horticulture                                                            

Reports To

Manager of Horticulture    

Duties & Responsibilities

1. Operates machinery including backhoe loaders, mowers, hedgers, weed wackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, tractors, and sod cutters

2. Participates in and supervises under the direction of the Horticulture Manager the installation and maintenance of landscapes at the Franklin Park Zoo and the Stone Zoos.

3. Participates in and supervises under the direction of the Horticulture Manager all aspects of landscape construction and exhibit construction as pertains to the landscape.

4. Plants trees, shrubs, plants, flowers, bulbs, seed and sod as directed.

5. Prepares planting areas, installs walls, fences, pathways, irrigation systems, and water features as directed.

6. Waters trees, shrubs, plants, and flowers utilizing irrigation systems, sprinklers, hoses or by hand.

7. Performs all aspects of plant maintenance including; weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.

8. Performs all aspects of grounds maintenance including; raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.

9. Assists in the collection and transport of purchased or donated trees, plants and flowers.

10. Monitors zoo grounds to make sure they are safe, clean, attractive, and comfortable for zoo guests and staff.

11. Purchases parts and materials as directed.

12. Interacts with and answers questions of zoo guests by providing information about the zoo and acts as a good will ambassador for the zoo.

13. Operates two-way radio responsibly and professionally.

14. Attends training and education programs and seminars.

15. Works outside in all weather.

16. Performs related or non-related work as assigned to assure the proper operation of the zoo.

Minimum Job Requirements

1. Must have a valid drivers license and a Mass. 2A-1C Hoisting License  

2. Three to five years professional experience in landscaping or horticulture.

3. Ability to provide quality customer service to both internal and external customers.

4. Ability to follow oral and written instructions.

5. Ability to work under adverse conditions including weather and heights.

6. Ability to operate machinery, including skid steer loaders and backhoe loaders.

7. Must be able to lift at least 50 pounds.

8. Must have a negative result on a TB test.

9. Must have the ability and willingness to supervise as needed, work independently and as a team member.

10. Strong knowledge of landscaping and horticultural principles and practices.

11. Must be able to work weekends, holidays, and overtime as needed.

12. Must have a good work history.

13. Ability to perform heavy manual labor.

How to Apply

Landscaper/Full-Time, Benefits

Location

Franklin Park Zoo and Stone Zoo

Department

Horticulture                       

Reports To

Curator, Horticulture   

Essential Job Functions

Supervises seasonal employees, volunteers, community service workers and apprentice horticulturists on an as assigned basis.

Duties & Responsibilities

  • Participates in the installation and maintenance of the landscapes at both the Franklin Park and Stone Zoos.
  • Participates in all aspects of landscape construction and exhibit construction as pertains to the landscape.
  • Plants trees, shrubs, plants, flowers, bulbs, seed and sod, as directed.
  • Prepares planting areas, installs walls, fences, pathways, irrigation systems and water features, as directed.
  • Waters trees, shrubs, plants and flowers utilizing irrigation systems, sprinklers, hoses, or by hand.
  • Performs all aspects of plant maintenance including:  weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.
  • Performs all aspects of grounds maintenance including: raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.
  • Operates machinery including:  mowers, hedgers, weed-whackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, backhoe-loaders, tractors and sod cutters.
  • Assists in the collection and transport of purchased or donated trees, plants and flowers.
  • Assists in the supervision of Community Service groups, Seasonal employees, Volunteers and Interns.
  • Monitors Zoo grounds to make sure they are safe, clean, attractive and comfortable for Zoo guests and staff.
  • Purchases parts and materials, as directed.
  • Interacts with and answers questions of Zoo guests by providing information about the Zoo and acts as a Good-Will Ambassador for the Zoo.
  • Operates two-way radio responsibly and professionally.
  • Attends training and education programs and seminars.
  • Works outside in all weather.
  • Performs related or non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

  • Some basic knowledge of landscaping and horticultural principles and practices.
  • Ability to provide quality customer service to both internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to work under conditions including adverse weather and heights.
  • Ability to operate machinery.
  • Must be able to lift at least 50 pounds.
  • Must have a negative result on a TB test.
  • Must have the ability and willingness to work independently and as a team member.
  • Must have a valid driver’s license and a good driving record.
  • Must be able and willing to work weekends, holidays and overtime, as needed.
  • Must have a good work history.
  • Ability to perform heavy manual labor.
How to Apply

Lead Camp Counselor/SZ/Full-Time/Seasonal

Location: 

Stone Zoo

Department:

Education

Reports To:

Camp Director

Essential Job Functions

The role of the Lead Camp Counselor is to help the Camp Director plan, prep, and execute all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. This role will be involved in running before and after care alongside co-counselors. This applicant must be willing to lead and work well with all other counselors, interns, the Camp Director and other departments, including Animal Management and Guest Relations.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Stone Zoo to be able to share knowledge with campers.
  • Ability to interpret and share knowledge learned about the Zoo and its animals to other counselors.
  • Ability to fill in for Camp Director when needed.
  • Work closely with the Summer Education Interpreters and interns
  • Assume other duties as assigned by the Camp Director and/or Education Program Manager

Minimum Job Requirements

  • Available to work 40 hours per week (8 hours/day) Monday – Friday
  • Ability to address audiences of all ages
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain
  • Previous experience working with children
  • Ability to work with children of all ages
  • Willingness to learn how to handle Stone Zoo program animals

Preferred Job Requirements

  • Bachelor’s degree in environmental studies or a related field
  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with children in an educational setting
  • Previous experience in the animal field
  • Experience in a leadership position
  • Current CPR / First Aid Certification
  • Bilingual

Hours and Term of Appointment

8:30 a.m. to 4:30 p.m., 5 days/week, Monday – Friday, for a minimum of 40 hours per week.

Term:

Mid-June to late August

How to Apply

Major Gifts Officer/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Development

Reports To

Vice President of Development

Reporting to the Vice President of Development for Strategic Development, this position is responsible for the identification, cultivation, and solicitation of gifts in support of annual operations, special projects, and capital projects. This position’s immediate charge will be to grow the overall donor pipeline with a focus upon the $1,000 to $50,000 range. At an exciting time of growth for the Zoos, this person will engage prospective donors in creative ways while serving as a positive ambassador for Zoo New England.

Essential Job Functions

  • Manage a portfolio of approximately 200 donors, prospects and corporate clients
  • Identify, evaluate, cultivate, solicit individuals capable of contributing gifts of at least $1,000 annually
  • Identify, evaluate, cultivate, solicit individuals capable of making capital gifts at in a similar range
  • Solicit corporate sponsorships across all funding areas
  • Some evening and weekend work required to cultivate and manage prospects and donors

Duties & Responsibilities

  • Rapidly become familiar and conversant regarding our Zoos, programs, policies and our value proposition
  • Prepare meaningful and effective funding proposals, reports and customized collateral for individual donors, prospects and corporate clients
  • Schedule, manage and attend regular donor meetings
  • Attend committee meetings as required and represent the Zoos at networking events
  • Provide executive-level briefing materials in advance of meetings for Vice President of Development and leadership staff
  • Develop strategies for the cultivation and stewardship of major donors and prospects
  • Create strategic events to attract prospective donors and engage them with Zoo New England
  • Identify donors for planned giving cultivation
  • Work with donors, friends and volunteers of Zoo New England to identify, cultivate and solicit prospects
  • Manage all information relating to current major donors and prospects in Raiser’s Edge, in a manner that emphasizes the highest standards of accuracy, timeliness, thoroughness, and confidentiality
  • Develop annual and monthly plans for donor portfolio; monitor productivity and modify as necessary
  • Solicit gifts from major donors and prospects, both independently and working collaboratively with other solicitors

Minimum Job Requirements

  • Bachelor's degree required, master’s degree preferred.
  • Minimum of 3-5 years demonstrated successful experience in major-gifts fundraising with a focus on prospect identification, relationship building, and solicitation.
  • Proficiency with Raiser’s Edge, MS Office Suite; Word, Excel, Outlook required
  • Knowledge of moves management
  • Experience working with volunteers and program staff or equivalent
  • Superior written and oral communication skills
  • Excellent research skills
  • Outstanding interpersonal skills
  • Ability to manage complex issues creatively and effectively
  • Ability to work collaboratively and successfully as a member of a team
  • Perform other related duties and tasks as assigned

Preferred Job Requirements

  • Philosophical commitment to Zoo New England’s mission
  • Strong initiative and self-motivation; ability to make independent decisions
  • Knowledge of, and experience with, planned giving vehicles is highly desirable
  • Knowledge of wildlife, environmental and conservation issues highly desirable.       
How to Apply

Membership & Guest Experience Associate/FPZ & SZ/Seasonal

Location

Franklin Park / Stone Zoo

Department(s)

Guest Experience                                    

Reports To

Guest Experience Supervisor

Employment Status

Seasonal Full-time/Part-Time      

Employment Classification

Non-Exempt

Essential Job Functions

As a Guest Experience Associate, you will be responsible for additional programming and revenue facilitated by the Admissions & Membership area of the Guest Experience Department. Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Guest Experience Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests.

Guest Experience Associates will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting. The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential. 

Responsibilities include:

  • Greeting Zoo guests with a smile and welcoming attitude.
  • Accurately tracking attendance and sales of Zoo guests through our admissions gate.
  • Proactively selling ZNE membership packages, operating a variety of family friendly and fun amusement rides in accordance with MA state safety laws & procedures; some of which may require a valid driver’s license.
  • Must be able to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Working hours: Guest Experience Associates will be required to work some weekends and holidays as well as evening hours based on sponsored Zoo events.

 Duties & Responsibilities

  • Answer guest questions in a polite and friendly manner.
  • Follow safety procedures outline by Zoo New England.
  • Provide the highest level of customer service to Zoo guests.
  • Operate a variety of amusement rides in a safe manner.
  • Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately process and track Zoo guests at entrance.
  • Proactively sell ZNE membership packages.
  • Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Be knowledgeable about ZNE’s membership program.
  • Attend departmental meetings to receive updates about the Zoos, our collection, coming attractions and programs.
  • Relieve other co-workers for lunch breaks as needed.
  • Flexibility with work hours based on Zoo activity levels.
  • Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

  • Must enjoy working in a fun workplace environment that is family friendly.
  • Available to work based on seasonal fluctuations and Zoo activity levels.
  • Ability to work some weekends and holidays.
  • Ability to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Knowledge of and commitment to quality customer service standards.
  • Warm and friendly personality.
  • Fluency in the English Language.
  • Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

  • High School diploma or equivalent.
  • Second language is a plus.
  • At least 2 years of cash handling experience with credit card processing.
  • Per MA state law, must be at least 18 years of age to operate amusement rides.
  • Ability to work in a diverse work environment and with a diverse guest population.
  • Excellent attendance record.
  • Valid driver’s license.
  • 1 year of Hospitality or Retail experience.
  • Previous work experience in guest experience environment.
How to Apply

Safety & Security Officer/Full-time, Benefits

Location

Franklin Park/Stone Zoo

Department

Security

Reports To

Safety & Security Supervisor

Essential Job Functions

Responsible for the safety and security of ZNE’s visitors, staff, collection, and property.  The ability to abide by and utilize security protocols as identified. Successful completion of all departmental training. Ability to complete required security forms and logs in an accurate and timely fashion. Must be able to effectively communicate with Zoo New England employees, guests, and vendors while providing safety and security related services. Must have a professional, pleasant and respectful demeanor in the course of providing safety & security services to employees, guests, and vendors. Responsible for enforcing company policies throughout the Zoos as required. Must be able to work at both the Franklin Park Zoo in Boston and the Stone Zoo in Stoneham, MA.

Duties & Responsibilities

  • Enforce all Company policies and procedures and report all violations to immediate supervisor.
  • Enforce all Company traffic rules and issue traffic tickets.
  • Maintain a highly visible patrol of Zoo grounds.
  • Issue and Maintain employee IDs.
  • Maintain a professional appearance and attitude at all times.
  • Write clear and concise Incident Reports, Complete Daily Activity Logs.
  • Escort or drive a motor vehicle to transport money and valuables to prevent theft and ensure safe delivery.
  • Follow all departmental policies / procedures and orders.
  • Respond to all emergencies.
  • Work Holidays, Weekends and Nights.
  • Assist guests and staff, as necessary.
  • Report all safety / fire hazards to the Safety & Security Manager or Safety & Security Supervisor through Daily Activity Log.
  • Participate in all departmental and Zoo wide meetings & training programs.
  • Lock/unlock buildings or gates, as needed.
  • Perform any additional duties as required by the Safety & Security Manager or Supervisor.
  • Ability to work in adverse weather conditions for prolonged periods of time.
  • Notify appropriate personnel and departments of incidents and / or problems.
  • Report any and all situations that are out-of-the-norm.
  • Report any safety or hazards concerns to /Safety and Security Supervisor.

Working Conditions

Working in an office setting, use of a computer, printer, copier, and other office equipment, the ability to sit, and stand for significant periods of time on continuous bases.  Use of hands and fingers to operate office equipment.  The ability to lift up to 50 lbs., push, pull, and bend. The ability to work outdoors in weather common to winter, spring summer and fall.  The ability to walk on several different surfaces as presented in a Zoo environment.  The ability to run in emergency situations. Good vision, hearing, and speaking abilities. Ability to drive several types of vehicles on behalf of ZNE including a golf cart.

Minimum Job Requirements

  • Must be dependable, trustworthy, reliable, and have a good moral character.
  • Able to communicate effectively, both written and verbal.
  • Ability to follow directions both, written and verbal. Capable of making sound judgments.
  • Must remain alert at all times while on duty.
  • An understanding of the use of a two-way radio system.
  • Ability to maintain emotional control in all situations.
  • Ability to remain calm in an emergency/crisis situation.
  • Strong Computer Skills.
  • Confident in own abilities to perform the duties required.
  • Valid Driver’s license in good standing.
  • Comply with ZNE Defensive Driving Training as required by ZNE’s liability insurance carrier.
  • High School diploma or GED.
  • Must respond to emergency calls promptly and professionally.

Preferred Job Requirements

  • Meet all of the minimum requirements.
  • 3 years’ experience in Security, Law Enforcement or Military.
  • Capable of deductive reasoning.
  • Current First Responder and CPR certifications.
  • Report-writing experience.
How to Apply

Theatrical Education Interpreter/FPZ/Part-Time/Seasonal

Department

Education

Reports To

Education Program Manager     

Essential Job Functions

The interpretation actor is responsible for presenting fun and engaging educational experiences to visitors at the zoos’ exhibits, including our summer dinosaur exhibit. The interpreter will use excellent customer service to educate guests about the zoos’ conservation initiatives. The interpreter will facilitate interactive activities and presentations for visitors of all ages by engaging them in a theatrical way.

Duties & Responsibilities

  • Assists guests in learning about Zoo New England's exhibits, programs, and conservation efforts using interactive interpretation such as stories, activities, and skits.
  • Helps develop engaging stories and activities around the summer dinosaur exhibit and other zoo animals.
  • Acts as a goodwill guide by answering visitor questions.
  • Provides excellent customer service and positive interactions with all Zoo guests and employees.
  • Staffs "Exploration Stations" stocked with biofacts and activities at specific Zoo locations.
  • Assists with education programs as needed, including member programs, events, and animal encounters.
  • Works closely with Education volunteers and interns.
  • Works special after-hours events as needed.
  • Assumes other duties as assigned by the Education Program Manager.

Minimum Job Requirements

  • Must be 18 years or older.
  • Available to work 20 hours per week (4 hours/day) including Saturday and Sunday.
  • Ability to address audiences of all ages.
  • Previous performance experience (preferably improv and/or theatrical).
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Excellent oral presentation skills.
  • Ability to create dynamic presentations about topics related to wildlife and conservation.
  • Ability to work independently as well as part of a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors in any weather.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous experience working with children.
  • A background in environmental studies or a related field.
  • Bilingual.
  • Previous interpretation experience.

Hours, Location, and Term of Appointment

  • Hours: 10:00 a.m. - 2:00 p.m. or 1:00 - 5:00 p.m. on weekdays and 2:00 - 6:00 p.m. on weekends, and available to work holidays and occasional night events
  • Location: Franklin Park Zoo
  • Term: Maximum of 14.5 weeks, May-August
How to Apply

Theatrical Education Interpreter/SZ/Part-Time/Seasonal

Department

Education

Reports To

Education Program Manager     

Essential Job Functions

The interpretation actor is responsible for presenting fun and engaging educational experiences to visitors at the zoos’ exhibits, including our new Caribbean Coast exhibit. The interpreter will use excellent customer service to educate guests about the zoos’ conservation initiatives. The interpreter will facilitate interactive activities and presentations for visitors of all ages by engaging them in a theatrical way.

Duties & Responsibilities

  • Assists guests in learning about Zoo New England's exhibits, programs, and conservation efforts using interactive interpretation such as stories, activities, and skits.
  • Helps develop engaging stories and activities around the Caribbean Coast exhibit and other zoo animals.
  • Acts as a goodwill guide by answering visitor questions.
  • Provides excellent customer service and positive interactions with all Zoo guests and employees.
  • Staffs "Exploration Stations" stocked with biofacts and activities at specific Zoo locations.
  • Assists with education programs as needed, including member programs, events, and animal encounters.
  • Works closely with Education volunteers and interns.
  • Works special after-hours events as needed.
  • Assumes other duties as assigned by the Education Program Manager.

Minimum Job Requirements

  • Must be 18 years or older.
  • Available to work 20 hours per week (4 hours/day) including Saturday and Sunday.
  • Ability to address audiences of all ages.
  • Previous performance experience (preferably improv and/or theatrical).
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Excellent oral presentation skills.
  • Ability to create dynamic presentations about topics related to wildlife and conservation.
  • Ability to work independently as well as part of a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors in any weather.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous experience working with children.
  • A background in environmental studies or a related field.
  • Bilingual.
  • Previous interpretation experience.

Hours, Location, and Term of Appointment

  • Hours: 10:00 a.m. - 2:00 p.m. or 1:00 - 5:00 p.m. on weekdays and 2:00 - 6:00 p.m. on weekends, and available to work holidays and occasional night events
  • Location: Stone Zoo
  • Term: Maximum of 14.5 weeks, May-August
How to Apply

Vice President/General Curator/Full-Time, Benefits

Department

Animal Care

Location

Franklin Park Zoo/Stone Zoo

Reports to

Chief Operating Officer

Essential Job Functions

Manages the Animal Care Department of the Franklin Park and Stone Zoo. Develops and implements procedures for the care of the animal collection and staff. Provides leadership for the Animal Care Department and all Animal Care staff, ensuring a healthy, productive, and positive work environment while functioning as a leader and team member within Zoo New England as a whole. Directs the development of the animal collection, with input from the Animal Management Committee, according to the objectives of ZNE’s strategic plan.

Duties & Responsibilities

  1. Formulates and implements proper animal management practices and programs, including producing Institutional Collection Plans (ICP) that meet or exceed AZA accreditation requirements. Updates these plans as needed.
  2. Develops ICP’s in accordance with ZNE conservation priorities. Assists with establishing those priorities, while coordinating with other ZNE departments, integrating conservation research and appropriate conservation messaging through all levels of public interaction i.e. exhibit interpretation, education programming, and marketing. Ensures ZNE is continuously building a dynamic collection that meets all the needs of the organization.
  3. Establishes schedules and collaborates with other departments to ensure that exhibits are dynamic and engaging for guests.
  4. Responsible for Departmental budget development and management.
  5. Directs and coordinates in-house components of AZA conservation programs; Studbooks, Species Survival Plans, Taxon Advisory Groups, and Conservation Action Partnerships. Appropriately delegates ZNE representation with subordinate staff in order to increase ZNE’s participation and leadership within AZA.
  6. Is active in providing leadership of AZA WCMC programs.
  7. Creates and supports opportunities for departmental staff members’ professional development.
  8. Chairs Animal Management Committee meetings and ensures that these meetings are productive. Actively solicits input from all participants
  9. Develops professional relationships with outside experts and specialists in order to have the best information available when making management decisions.
  10. Ensures proper planning of animal transfers and coordinates with veterinarians for planning of complicated medical procedures.
  11. Collaborates with Director of Animal Health and Conservation Medicine to establish policies regarding animal health decisions in the best interest of individual animals and the collection overall to ensure the highest level of animal care and welfare.
  12. Ensures proper genetic and demographic management of the collection.
  13. Represents the institution in animal-related matters in public and in media situations as needed.
  14. Directs and coordinates short & long-range planning and development of the collection for the Animal Care Department.
  15. Interfaces with and functions as a team member with all other Departments to ensure coordination, cooperation and synergies.
  16. Provides expertise and input to the Executive team on animal related issues on a regular and ongoing basis through oral and written reports.
  17. Monitors, evaluates, and directs actions in the design, maintenance, repair, and enhancement of animal quarters, buildings, exhibits, and surrounding grounds.
  18. Provides input, assistance, and oversees personnel matters within the Department. Ensures all departmental staff management is conducted in compliance with all legal / regulatory requirements and ZNE policies and procedures.
  19. Plans, coordinates, and assists in a variety of procedures related to the proper function of the Department.
  20. Directs and coordinates Curators, Director of Animal Resources, and Registrar in developing and effecting policies, programs, and procedures.
  21. Practices and qualifies with firearms in accordance with ZNE policies and procedures.
  22. Becomes trained as a team leader in the Dangerous Animal Recovery Team, and proficient in handling animal capture equipment and immobilization drugs. Participates in animal escape drills.
  23. Participates as a member and / or leader of ZNE’s Research Review Committee, and encourages scientific study to benefit development of sustainable animal collections, animal care and welfare, species and habitat conservation, conservation education and public engagement, while ensuring the highest standards of animal welfare.
  24. Develops proficiency with the Incident Command System, and ensures departmental readiness for emergency response.
  25. Supports and ensures progressive animal training and environmental enrichment for the animal collection.
  26. Ensures compliance with all Federal, State, and local laws and regulations.
  27. Ensures meaningful, scheduled and unscheduled staff interactions with guests that support ZNE’s strategic plan.
  28. Supports, practices and enforces ZNE’s sustainability policies and procedures.
  29. Performs related work as required.

Working Conditions

  • Frequent exposure and close contact with a variety of animals including mammals, birds, reptiles, amphibians, fish, and insects.
  • Frequently need to bend, stoop, kneel, reach, and lift.
  • Frequent requirements to move moderate to heavy objects.
  • Work in uneven terrain with exposure to varying weather conditions, dust, and allergens.
  • Move about on slippery surfaces.
  • Handle toxic and / or hazardous materials.
  • Work in confined or cramped spaces.
  • May work from an elevated position. Must be willing and able to take lead role in supervision during emergencies; and cope with high stress situations, e.g., the recapture of escaped animals or emergency assistance to guests as directed.

Minimum Job Requirements

  • Bachelor’s degree in zoology, biology or related field. Ten years progressive experience in an AZA accredited facility managing various animal taxa, six years of which must have been in progressive levels of supervisory positions.  
  • Possesses and displays professional expertise in animal management and conservation.
  • Possesses deep familiarity with related AZA programs and demonstrated experience in leading and working within them.
  • Possesses and conveys great enthusiasm for the organizational mission, strategic plan, and the work of the Animal Care Department.  
  • Possesses a strong knowledge of AZA accreditation standards and expectations.
  • TB tested negative before starting and tested yearly thereafter.  Acceptance of zoonotic disease prevention protocols as mandated by Zoo New England, including vaccinations for rabies & hepatitis, prophylactics, fecal screens, serum storage, etc.
  • Must have no criminal history or convictions, in relations to animal-related issues or child welfare.
  • Must possess a valid drivers' license and be able to lawfully drive in Massachusetts.
  • Must have demonstrated skills in all aspects of captive animal management, budget management, and exhibit design.
  • Commitment to excellence, continuous improvement, creativity, innovation, and teamwork.
  • Must have strong leadership, organizational and communication skills and be willing and able to participate effectively in a team management approach.
  • Must possess or be eligible to obtain a Massachusetts Firearms Identification card or License to carry firearms by the end of the six month introductory period, in order to be an active participant in ZNE’s Dangerous Animal Recovery Team.

Preferred Job Requirements

  • Bi-lingual with Spanish language
  • Strong herp/bird experience
  • Advanced degree(s) in related field
  • Experience with conceiving, leading, and participating in species conservation projects and conservation research.
  • Experience with design and implementation of research using scientific method.
  • Experience as an AZA inspector.
How to Apply

Weekend & Holiday Receptionist/Part-Time

Location:      

Franklin Park Zoo

Department: 

Administration                                             

Reports To:  

EVP/CAO & Site Director

Classification:

Non-Exempt                                                           

Status:          

Part-Time/Non-benefits eligible

Essential Job Functions

Greets all zoo guests, vendors, and service people in a pleasant and professional manner while on the phone and in person. Answers multi-line switchboard – transferring calls to appropriate individuals. Gives general information regarding Franklin Park and Stone Zoo operating hours, activities, and events. Operates two-way radio, taking messages for Zoo personnel when appropriate. Processes outgoing mail – receive and distribute incoming mail. Receives job applications from walk-in applicants. Receives and distributes incoming faxes. Mails weekly job postings to various business and community agencies.

Duties & Responsibilities

  • Great all guests, vendors, and service people in a pleasant and professional manner.  Answer questions they may have or direct them to appropriate Zoo personnel or resource.
  • In a pleasant and professional manner, answer incoming calls, which may require giving general information pertaining to Zoo operations, exhibit information, program information, activities, and events information. Some calls may require information pertaining to directions to the Franklin Park and Stone Zoos.  Transferring calls to the appropriate internal or external department (s) is an essential function of this position.
  • Page Zoo personnel when appropriate to relay messages taken via a two-way radio system. Using proper radio protocol is an important function of this position.
  • Distribute job applications with a current copy of the job posting and directing those completed applications to the Human Resources Department.
  • Fill and maintain office equipment such as copy and fax machines to ensure proper working order.
  • Receive and distributes all incoming faxes.
  • Mail weekly job postings to various agencies and business.

Minimum Job Requirements

  • High school diploma
  • Two years prior reception, front desk, office coordination experience
  • Proficiency in a word processing system

Preferred Job Requirements

  • Bachelor of Arts degree or Secretarial school certificate or degree
  • Two years prior reception, front desk, office coordination experience
  • Proficient in Microsoft Office Suite
How to Apply

How to Apply

Download a pdf application here, and send application, cover letter and resume in one of three ways:

  • Email as an MS Word or PDF attachment to jobs@zoonewengland.com. To facilitate the appropriate screening of your resume, please be sure to include the title of the job you’re applying for in the subject line of your e-mail.
  • Fax to:
    617-445-1671
  • Mail to:
    Department of Human Resources
    Zoo New England
    One Franklin Park Road
    Boston, MA 02121

 

All applications, resumes and materials submitted become the property of Zoo New England. Only candidates of interest will be contacted for an interview.

Due to the volume of resumes and applications received, no phone calls please.

Zoo New England is an Equal Opportunity Employer by choice.