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Job Opportunities

Administrative Assistant/Full-time, Benefits

Responsibilities

Provides support to animal department senior staff. Keeps Animal Management department offices organized, efficient and running smoothly. Organizes and tracks paperwork, filing and copying, etc. Assists with resource management and data entry. Schedules departmental meetings, makes preparation including booking, and scheduling of meeting participants, room reservations and catering requests. Sorts, prioritizes and prepares incoming mail for response, etc.

Requirements

Requires a high school diploma or GED, college degree preferable, but not required. Must be highly organized, self motivated and detail oriented. Must have demonstrated proficiency with MS Word, MS Excel: experience with Publisher and MS Access a plus! Must have a valid driver’s license and be able to lift 30 lbs.

Applications accepted until  May 8, 2015

How to Apply

Admissions and Membership Associate/Temporary/Full- or Part-time

Location:

Franklin Park Zoo; Stone Zoo

Department:

Admissions & Membership

Reports To:

Admissions and Membership Supervisor

Employment Classification:

Non-Exempt

Essential Job Functions:

The Admissions and Membership Associate greets Zoo guests, offers visitor information, sells tickets and memberships, accurately tracks attendance and sales, and performs associated duties.

Duties & Responsibilities:

Duties include but are not limited to: cheerfully welcoming guests and members, proactively sharing helpful and informative exhibit and event information, anticipating and attending to guests' needs and questions, assisting with crowd control, accurately capturing and tracking attendance and sales, promoting membership sales. All assignments require maintaining a clean, safe, appropriately stocked and organized work area at all times.

Minimum Job Requirements:

Enrolled in/graduate of high school or equivalency. Excellent customer service and communication skills. Prior cash-handling experience. Fluent in English. Able to work in a fast-paced environment. Able to stand for extended periods of time. Able to work outside. Able to work a minimum of two full day shifts per week (8 hours). Regularly available to work a full day shift on Saturdays or Sundays.

Preferred Job Requirements:

2+ years of college studies and prior experience in guest services, retail or hospitality.

How to Apply Download Job Application

Camp Counselor & Summer Interpreter/Temporary/Full-Time

Department:

Education

Location:

Stone Zoo

Reports To: 

Education Program Manager

Essential Job Functions

The role of the Camp Counselor is to assist the Camp Director in all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. The summer will be filled with lots of children and activity, so the applicant must feel comfortable in this setting.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13
  • Assist in before and after care for campers
  • Help in preparing and creating activities and crafts before and during camp
  • Learn about the animal collection at Stone Zoo to be able to better teach campers and guests
  • Assist in interpretation at animals exhibits to teach guests about our animals
  • Help with cleaning and feeding of our program animals
  • Learn how to handle some of our program animals and be able to use them for encounters for camp and/or visitors
  • Work closely with Education volunteers and interns
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Available to work 40 hours per week (8 hours/day)
  • Previous experience working with children
  • Ability to work with children of all ages
  • Willingness to learn how to handle Stone Zoo program animals
  • A background in environmental studies or a related field
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to Zoo customers, clients and employees
  • Ability to work independently as well as in a team
  • A strong desire to deliver Zoo New England’s messages, mission and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience in the animal field
  • Bilingual

Hours and Term of Appointment

Hours:  8:30 a.m. to 5:00 p.m. or 7:30 a.m. – 4:00 p.m., 5 days/week, Monday – Friday.

Term:  maximum of 14.5 weeks, late May – early September         

How to Apply

                                                                           

Carpenter/Technician/Full Time, Benefits

Location

Franklin Park Zoo/Stone Zoo

Department

Facilities

Reports To

Facilities Manager/Facilities Crew Leader

Essential Job Functions

Work will involve repairs to existing structures and exhibits and construction of new structures and exhibits. Work assignments may also involve plumbing, mechanical, auto repair, and minor electrical skills. Assignments will be via work orders and projects.

Duties & Responsibilities

  • Make repairs to existing structures and exhibits. Perform new construction following building codes.
  • Perform manual labor as required. Will include lifting materials over 50 lbs.
  • Use of power and hand tools including, but not limited to, saws, drills, planers, and ladders.
  • Use of operating equipment including, but not limited to, mini-trucks, full size trucks, dump trucks and golf cart.

Minimum Job Requirements

  • Knowledge of construction codes and building requirements.
  • Must have a minimum of 5 years of experience in carpentry. 
  • Must have ability to communicate in English both verbally and in writing.
  • Must have a valid Massachusetts driver’s license.
  • Must be available for 24 hour on-call, as required.
  • Must have experience, background, and general knowledge of other trades (example: plumbing, masonry, mechanical, etc).
  • Must be able to work at either Zoo as required.
  • Ability to lift and carry items up to 50 lbs.
  • Perform all other duties, such as snow removal, as may be required.

 

Custodian/Temporary (July & August, 2015)

Location

Franklin Park

Department

Facilities

Reports To

Custodial Supervisor

Essential Job Functions

Performs duties associated with the upkeep, maintenance, care, beautification and minor repairs of Zoo New England’s parks and roadways. In addition, the Custodian position requires cleaning Zoo grounds and buildings (all areas). These tasks require the ability to follow cleaning protocols, wear required Personal Protection Equipment and the ability to follow verbal and written instructions. The ability to work outside in changing weather conditions and to communicate in a professional manner to Zoo guests and employees are requirements of this position. The Custodian position is subject to a change in work schedule based on operational and seasonal needs of the department.

Duties & Responsibilities

  • Clean and re-stock restroom facilities throughout the Zoo.
  • Perform routine tours throughout the Zoo for trash collection purposes.
  • Set up and break down function venues for Zoo events.
  • Shovel walkway areas as required.
  • Perform minor repairs and maintenance duties as needed.
  • Attend company and departmental meetings to receive the required training, departmental and company-wide information.

Minimum Job Requirements

  • Ability to work the assigned schedule.
  • Maintain a good attendance record.
  • Maintain a positive and professional work attitude.
  • Must have the ability to communicate in written and verbal form in English.
  • Must have a valid Massachusetts driver’s license in good standing.
  • Operate Zoo vehicles in compliance with all traffic laws inside and outside of the Zoo.
  • Able to work a 40 hour, 5 day/week schedule.
  • Able to adjust work schedule for seasonal needs.
  • Able to work overtime when needed.
  • Able to lift and carry up to 50 lbs.
  • Able to walk and stand for extended periods of time.
  • Perform other job related duties as identified by your supervisor.

Preferred Job Requirements

  • High School Diploma or equivalent level of education (GED).
  • One year of custodial experience.
  • Fluent in verbal and written communication skills in English.
  • Prior work experience in a Not-for-Profit environment.

Rate of Pay

$9:00 per hour

Education Program Manager/Full-Time, Benefits

Location

Stone Zoo

Department

Education

Reports To

Director of Education

Essential Job Functions

The Education Program Manager (EPM) oversees the Education department at Zoo New England’s Stone Zoo (SZ). The EPM will have supervisory responsibilities for Zoo New England staff and volunteers conducting Education programs and will be responsive to the Site Director of Stone Zoo on specific issues. The EPM is also responsible for the management of the Stone Zoo program animal collection in coordination with the Animal Management Department. In addition, the EPM will conduct programs both on and off site and conduct on-site interpretation.

Duties & Responsibilities

  • Act as the Education Department’s Manager at Stone Zoo.
  • Supervise and train Stone Zoo Education Staff.
  • Conduct programs and on-site interpretation at Stone Zoo.
  • Care for and assist in the planning (with the Director of Education and the SZ Assistant Curator) of the program animal collection kept at Stone Zoo.
  • Recruit, train and oversee SZ education volunteers and interns.
  • Plan, present and coordinate programs given on- and off-site through Stone Zoo, and work with other Education staff to maintain quality and consistent programming.
  • Serve as the lead on Education department Early Childhood programming and Member programming, coordinating on-site and off-site partnerships, programming and marketing efforts at both Zoos.
  • Work closely with the Education Administrative & Marketing Specialist to market camp, early childhood and member programs.
  • Participate in the Program Animal Handling Training for all staff and/or volunteers at Stone Zoo working with the program animals.
  • Respond to other on-site educational responsibilities concerning Stone Zoo (summer camp, events, graphics, etc.)
  • Work closely with the FPZ Education Program Manager to maintain quality education volunteer training at both Zoos.
  • Meet weekly with the Director of Education to update progress/problems and submit a weekly report.
  • Serve on selected Zoo committees and carry out associated duties.
  • Build relationships with school districts, scouts, Zoo members, and other area cultural institutions.
  • Certification in CPR/AED and First Aid, proof of negative TB.
  • Perform other duties as assigned by the Director of Education.

Minimum Job Requirements

  • Bachelor’s degree in environmental education or a related field
  • 3 – 5 years experience in informal education and interpretation
  • Experience training and supervising volunteers and/or docents
  • Previous experience working with young children, ages 18 months – 5 years
  • 1-3 years supervisory experience
  • At least 2 years of handling/husbandry experience working with small herps, mammals and birds.
  • Flexible, able to work independently as well as part of a team; ability to work well with Zoo New England staff and project partners
  • Excellent computer skills including Microsoft Word, Outlook, Excel, PowerPoint, and Publisher
  • Outstanding customer service skills; able to represent Zoo New England at all levels with professionalism and pride
  • Ability to address student groups of all ages and aptitudes
  • Knowledge of current teaching trends in the environmental education field
  • Experience with curriculum development, program implementation, and evaluation
  • Ability to multi-task as part of a fast-paced team
  • Appreciation of Zoo New England's mission and goals
  • Valid driver’s license and a driver in good standing; regular use of personal vehicle for travel to off-site programs
  • Able to lift 50 pounds and walk over uneven terrain and in all weather
  • Current First Responder & or CPR/AED certification
  • Hours 9:00 – 5:00 Tuesday through Saturday.  Must be able to work extended hours and holidays during special events. Most of the time the EPM will be at Stone Zoo, however he/she will be required to attend meetings and other activities at Franklin Park.

Preferred Job Requirements

  • Previous experience working in a zoo, aquarium, or museum
  • Master’s degree in education, environmental education or related field
  • Certified in Early Childhood Education

Education Specialist/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Manager

Essential Job Functions

The Education Specialist (ES) will design and conduct education programs for members, students, and other special-interest groups at the Zoos and in the community.  The ES will prepare the schedule of Wild Adventure programming for members, ages toddler through adult.  The ES will also play an important role in the administration of family and early childhood programming including teaching and updating the content in response to participant feedback.  The ES will participate in overnight programming at both Zoos.  The ES will be expected to conduct, on average, one overnight program per month.  Specific responsibilities include:

Duties & Responsibilities

1)     Developing and evaluating education programs according to the following criteria:  educational value, cost-effectiveness, community needs

2)     Conducting day and nighttime education programs at the Zoos, local schools, and community centers

3)     Developing and conducting programs for registered participants and casual visitors

4)     Development of materials and activities for use on grounds by visitors and school groups

5)     Development and implementation of early childhood programming and on-site activity stations

6)     Work with Education Administrative & Marketing Assistant to develop and implement marketing materials and plan for Wild Adventure and other programs

7)     Building relationships with school districts, scouts, Zoo members, and other area cultural institutions

8)     Certification in CPR/AED and First Aid, proof of negative TB

9)     Regularly scheduled hours will be 9:00 a.m. to 5:00 p.m., Tuesday through Saturday.  However, work outside of regularly scheduled hours will be required.  Work will be based out of Franklin Park Zoo, but the Education Specialist will travel to Stone Zoo for monthly meetings and whenever necessary.  

10)   All other duties assigned

Minimum Job Requirements

  • Bachelor’s degree in environmental education or a related field
  • Minimum 2 years experience as an informal science/environmental educator
  • Previous experience working with young children, ages 18 months – 5 years
  • Excellent computer skills including Microsoft Word, Outlook, Excel, PowerPoint, and Publisher
  • Excellent communication skills (verbal and in writing)
  • Outstanding customer service skills; able to represent Zoo New England at all levels with professionalism and pride
  • Ability to address student groups of all ages and aptitudes
  • Flexible team player; ability to work well with Zoo New England staff, project partners, and program participants
  • Knowledge of current teaching trends in the environmental education field
  • Experience with curriculum development, program implementation, and evaluation
  • Ability to multi-task as part of a fast-paced team
  • Appreciation of ZNE’s mission and goals
  • Valid driver’s license and a driver in good standing; regular use of personal vehicle for travel to off-site programs
  • Able to lift 50 pounds and walk over uneven terrain and in all weather
  • Current First Responder & or CPR/AED certification

Preferred Job Requirements

  • Bi-lingual 
  • Familiarization with National, State, and City education standards
  • Previous experience in a formal science education setting
  • Previous experience handling and presenting live animals
  • Previous experience working with inner city youth  

How to Apply

 

Group Sales Coordinator/Full-Time, Benefits

Position

Group Sales Coordinator

Department

Marketing/Communications

Location

Franklin Park Zoo

Reports to

Director, Marketing and Communications

Essential Job Functions

This is an exciting opportunity for a self-motivated, energetic and enthusiastic individual to play a key role in the development and growth of the group sales program at Zoo New England. The Group Sales Coordinator will be the primary contact for hotels, group leaders, corporate, concierges and university/colleges. This individual will play a key role in the development of annual group sales plans, strategies and annual goals. This individual will also create and implement sales action plans for hotel ticket sales, universities/colleges and corporate.

The Group Sales Coordinator will work closely with the Director of Marketing and Communications and the Senior Marketing Manager to successfully market group sales and meet departmental goals.

Duties & Responsibilities

  • Play a key role in the development and growth of the group sales program at Zoo New England
  • Serve as the primary contact for hotels, group leaders, corporate, concierges and university/colleges
  • Play a key role in the development of annual group sales plans, strategies and annual goals
  • Create and implement sales action plans for hotel ticket sales, universities/colleges and corporate guests
  • Work closely with marketing department staff to develop sales collateral and ensure coordinated promotion
  • Identify and proactively work to develop relationships with potential marketing partners
  • Assist the events department
  • May represent Zoo New England at local tradeshows and participate in civic and professional organizations to promote the visibility of the Zoos
  • Other duties as assigned

Minimum Job Requirements

  • Bachelor’s degree with 2-4+ years sales and customer service experience
  • Experience with effective sales techniques
  • Excellent written and verbal skills, as well as interpersonal skills working with the public, vendors and partners
  • Extreme attention to detail and the ability to meet deadlines in a fast-paced environment
  • Ability to multi-task
  • Must be highly organized and self motivated
  • Project management experience
  • Proficiency with Microsoft Office products

Preferred Job Requirements

  • Experience in the travel, tourism and hospitality industry is preferred

Hours

The Group Sales Coordinator’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will times when the Group Sales Coordinator will be required to work early mornings, evenings and weekends.

Salary

Please submit your requirements.

How to Apply

Guest Relations Associate /Temporary/Full- or Part-Time

Location

Franklin Park Zoo

Reports To

Guest Services Crew Leader

Essential Job Functions

The associate will be responsible for making sure all safety features of the rides are being followed by guests. These include rules set by Zoo New England as well as the Commonwealth of Massachusetts. Representatives must be 18 years of age or older and must have a current driver’s license. This position is ideal for an individual who has the ability to engage Zoo guests in a positive and professional manner. Associate will be informative and share information about Zoo New England’s products, services and other Zoo amenities. Promotion of rides and ticket sales are a priority responsibility for the Guest Relations Associate position.

Duties & Responsibilities

  • Serve customers by selling products (amusement rides) to customers and meeting customers’ needs
  • Provide fast, friendly service by answering guest questions, actively seeking out customers to assess their needs and provide assistance; offer a friendly, enthusiastic greeting; smile and make eye contact with customers
  • Use the correct operating, device maintenance and safety procedures at all times; make sure guests are safely within the ride before starting it and safety harnesses are being properly used as applicable; keep focused on guests and their experience on the ride during operation; give directions to patrons regarding safety and operation of such rides; keep guests waiting for the next ride organized in the line
  • Check logs at the beginning of every day; properly shut down the ride, either at the end of the day or due to inclement weather
  • Keep the work area tidy
  • Cash handling; may collect tickets or cash fares from guests
  • Able to change a tire when operating the train
  • Able to think on one’s feet and provide solutions to real time questions and issues; able to take direction and react quickly to changing priorities
  • Knowledge of Zoo grounds and exhibits and other attractions that may not be operating that day
  • Must be able to lift 50 lbs.
  • Must be able to work outside
  • Must be able to stand for long periods of time
  • Represent and promote the organization
  • Respond to emergency situations effectively and report any collisions and accidents to Manager in a timely manner
  • Any other duties that management may deem necessary from time to time

Minimum Job Requirements

Graduate of high school or an equivalent program. Minimum of one year experience with direct, front-line customer contact environment. Must have a driver’s license and have at least one year of driving experience.

Preferred Job Requirements

Previous sales experience a plus. Must be comfortable working outdoors. Complete fluency in English is required. Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times. Good time management skills, takes direction and reacts quickly to changing priorities. Must be able to work weekdays and holidays. Weekends are a MUST. Must have a driver’s license and at least one year of driving experience.

How to Apply Download Job Application

Major Gifts Officer/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Development

Reports To

Vice President of Development

Essential Job Functions

  • Manage a portfolio of approximately 200 donors, prospects and corporate clients.
  • Identify, evaluate, cultivate, solicit and manage individuals capable of contributing gifts of at least $1,000 annually.
  • Identify, evaluate, cultivate, solicit and manage individuals capable of making a Campaign gift.
  • Solicit corporate sponsorships across all funding areas.
  • Some evening and weekend work required to cultivate and manage prospects and donors.

Duties & Responsibilities

  • Prepare meaningful and effective funding proposals, reports and customized collateral for individual donors, prospects and corporate clients.
  • Schedule, manage and regularly attend donor meetings.
  • Attend Board level committee meetings as required.
  • Provide executive-level, concise briefing materials in advance of meetings for Vice President of Development.
  • Develop strategies for the cultivation and stewardship of individual major donors, prospects and corporate clients.
  • Create strategic events to attract prospective donors and engage them with Zoo New England.
  • Identify donors for planned giving opportunities.
  • Work with donors, friends and volunteers of Zoo New England to identify, cultivate and solicit prospects that will lead to major gifts.
  • Manage all information relating to current major donors and prospects in Raiser’s Edge, in a manner that emphasizes the highest standards of accuracy, timeliness, thoroughness, and confidentiality.
  • Develop annual plan for donor portfolio. Monitor annual plan results and modify as necessary.
  • Solicit gifts from major donors and prospects, both independently and working collaboratively with other solicitors.

Minimum Job Requirements

  • Bachelor's degree required, higher degree a plus.
  • Minimum of 3-5 years demonstrated successful experience in major-gifts fundraising with a focus on prospect identification, relationship building, and solicitation.
  • Proficiency with Raiser’s Edge, MS Office Suite; Word, Excel, Outlook required.
  • Experience working with volunteers and program staff or equivalent.
  • Superior written and oral communication skills.
  • Excellent research skills.
  • Outstanding interpersonal skills.
  • Ability to manage complex issues creatively and effectively.
  • Ability to work collaboratively and successfully as a member of a team.
  • Ability and willingness to accept and integrate direction from VP of Development into work plans and activities.  

Preferred Job Requirements

  • Philosophical commitment to Zoo New England’s mission.
  • Strong initiative and self-motivation; ability to make independent decisions.
  • Knowledge of, and experience with, various forms of planned giving highly desirable.
  • Knowledge of wildlife, environmental and conservation issues highly desirable.  
How to Apply

 

Security Officer / Full Time, Benefits

Location

Franklin Park Zoo/Stone Zoo

Department

Security

Reports To

Site Supervisor

Essential Job Functions

  • Responsible for the safety and security of Zoo New England’s visitors, staff, collection and property.
  • Able to abide by and utilize security protocols as identified.
  • Successful completion of all departmental training.
  • Able to complete required security forms and logs in an accurate and timely fashion.
  • Able to effectively communicate with Zoo New England employees, guests and vendors while providing security-related services. 
  • Must have a professional, pleasant and respectful demeanor in the course of providing security services to employees, guests and vendors.
  • Responsible for enforcing company policies throughout the Zoos as required. 
  • Able to work at both the Franklin Park Zoo in Boston and the Stone Zoo in Stoneham, MA.

Duties & Responsibilities

  • Enforce all Company policies and procedures and report all violations to immediate supervisor.
  • Enforce all Company traffic rules and issue traffic tickets.
  • Maintain a highly visible patrol of Zoo grounds with Morse Watchmen System.
  • Issue and Maintain employee IDs.
  • Maintain a professional appearance and attitude at all times.
  • Write clear and concise Incident Reports, complete Daily Activity Logs.
  • Escort or drive motor vehicle to transport money and valuables to prevent theft and ensure safe delivery.
  • Follow all departmental policies/procedures and orders.
  • Respond to all emergencies.
  • Work Holidays, Weekends and Nights.
  • Assist guests and staff, as necessary.
  • Report all safety/fire hazards to the Security Manager or Site Security Supervisor through Daily Activity Log.
  • Participate in all departmental and Zoo wide training programs.
  • Lock/unlock buildings or gates, as needed.
  • Perform any additional duties as required by the Security Supervisor or Facilities Manager.
  • Ability to work in adverse weather conditions for prolong periods of time.
  • Notify appropriate personnel and departments of incidents and/or problems.
  • Report any and all situations that are out-of-the-norm.
  • Report any safety or hazards concerns to Security Supervisor.

Minimum Job Requirements

  • Must be dependable, trustworthy, reliable, and have good moral character.
  • Able to communicate effectively, both written and verbal.
  • Ability to follow directions both, written and verbal. Capable of making sound judgments.
  • Must remain alert at all times while on duty.
  • Understand the use of a two-way radio system.
  • Ability to maintain emotional control in all situations.
  • Ability to remain calm in an emergency/crisis situation.
  • Strong computer skills.
  • Confident in own abilities to perform the duties required.
  • Valid Driver’s license in good standing.
  • High School diploma or GED.
  • Reliable means of communication for emergencies (i.e., telephone, pager, etc.).

Preferred Job Requirements

  • Meet all of the minimum requirements.
  • Three years’ experience in Security, Law Enforcement or Military.
  • Capable of deductive reasoning.
  • Current First Responder and CPR certifications.
  • Previous training in self-defenses, baton, OC, etc.
  • Report-writing experience.
How to Apply