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Job Opportunities

Camp Counselor/FPZ/Temporary/Full-time/Exempt

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Camp Counselor is to assist the Education Program Coordinator in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. Must be comfortable engaging children with educational activities and games.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Franklin Park Zoo to be able to better teach campers.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp.
  • Assume other duties as assigned by the Education Program Coordinator.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work a minimum of 40 hours per week Monday-Friday.
  • Previous experience working with children.
  • Ability to work with children of all ages.
  • Willingness to learn how to handle Franklin Park Zoo program animals.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups in an educational setting.
  • Previous experience in an animal field
  • A background in environmental studies or a related field
  • Bilingual

Hours, Location, and Term of Appointment

Camp runs from 9:00 a.m. – 3:00 p.m. with before and after care from 7:00 a.m.-6:00 p.m., 5 days/week, Monday – Friday.  Counselors will be expected to work shifts within this period, a minimum of 40 hours per week.  Final schedule will be set prior to start date.

Term: 

Mid-June – late August

How to Apply

 

Camp Counselor & Summer Interpreter/SZ/Temporary/Full-Time

Location

Stone Zoo

Department

Education

Reports To

Education Program Manager

Essential Job Functions

The role of the Camp Counselor is to assist the Camp Director in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Stone Zoo and share knowledge with campers and guests.
  • Assist in interpretation at animal exhibits.
  • Share knowledge and teach guests about Stone Zoo animals.
  • Help with cleaning and feeding of our program animals when necessary.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp and/or visitors.
  • Work closely with Education volunteers and interns.
  • Assume other duties as assigned by the Education Program Manager.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work 40 hours per week (8 hours/day).
  • Previous experience working with children.
  • Ability to work with children of all ages.
  • Willingness to learn how to handle Stone Zoo program animals.
  • A background in environmental studies or a related field.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience in the animal field
  • Bilingual

Hours, Location, and Term of Appointment

8:30 a.m. to 5:00 p.m. or 7:30 a.m. – 4:00 p.m., 5 days/week, Monday – Friday.

Term

Maximum of 14.5 weeks, late May – early September

How to Apply

Custodian/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Facilities

Reports To

Custodial Supervisor

Essential Job Functions

Performs duties associated with the upkeep, maintenance, care, beautification and minor repairs of ZNE’s parks and roadways. In addition, the Custodian position requires cleaning Zoo grounds and buildings (all areas). These tasks require the ability to follow cleaning protocols, wear required Personal Protection Equipment and the ability to follow verbal and written instructions. The ability to work outside in changing weather conditions is a requirement.  In addition, the ability to communicate in a professional manner to Zoo quests and employees is also a requirement of this position. The Custodian position is subject to a change in work schedule based on operational and seasonal needs of the department.

Duties & Responsibilities

  • Perform the cleaning and re-stocking of restroom facilities throughout the Zoo.
  • Perform routine tours throughout the Zoo for trash collection purposes.
  • Set up and knock down function venues for Zoo events.
  • The ability to shovel snow and sand walkway areas due to snow and ice accumulations.
  • The ability to perform minor repairs and maintenance duties as needed. 
  • Attend company and departmental meetings in order to receive the required training, departmental and company-wide information; which are important duties and responsibilities of the Custodian position.

Minimum Job Requirements

  • Maintain a good attendance record.
  • Maintain a positive and professional work attitude. 
  • Must have the ability to communicate in written and verbal form in English.
  • Must have a valid Massachusetts driver's license in good standings.
  • Must operate ZNE vehicles in compliance with all traffic laws inside and outside of the Zoo.
  • Must be able to work a 40 hour/5 days per week schedule.
  • Must be able to adjust work schedule for summer and winter operational and seasonal needs.
  • Must be able to work overtime when needed.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to walk and stand for extended periods of time. 
  • Perform other job-related duties as identified by your supervisor.

Preferred Job Requirements

  • High School Diploma or equivalent level of education (GED).
  • 1 year of custodial experience.
  • Fluent in verbal and written communication skills in English.
  • Prior work experience in a Not-For-Profit environment.
How to Apply

 

Education Interpreter/FPZ/Temporary/Full-Time

Location 

Franklin Park Zoo                       

Department

Education      

Reports To

Senior Education Program Manager

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, as well as working with Zoo Camp to deliver animal encounters and behind-the-scenes tours.  

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions.
  • Provides excellent customer service and positive interactions with all Zoo guests and employees.
  • Staff "Exploration Stations" stocked with biofacts and activities at specific zoo locations.
  • Assist with education programs as needed, including youth member programs and camp.
  • Work closely with Education volunteers, interns and ZooTeens.
  • Assume other duties as assigned by the Senior Education Program Manager.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work 40 hours per week (8 hours/day) including Saturday &/or Sunday.
  • Ability to address audiences of all ages.
  • A background in environmental studies or a related field.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Excellent oral presentation skills.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous experience working with children
  • Previous interpretation experience
  • Bilingual

Hours

8:30/9:00 a.m. to 5:00/5:30 p.m., 5 days/week including Saturday &/or Sunday

Term

Maximum of 14.5 weeks, May - August

How to Apply

Education Interpreter/SZ/Temporary/Full-Time

Location

Stone Zoo

Department

Education

Reports To

Education Program Manager

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, contact yards, and interpretive centers. 

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions.
  • Provide excellent customer service and positive interactions with all Zoo guests and employees.
  • Staff "Exploration Stations" stocked with biofacts and activities at specific zoo locations.
  • Assist with education programs as needed.
  • Help care for education program animal collection by cleaning, feeding, handling, and enriching them.
  • Work closely with Education volunteers and interns.
  • Assume other duties as assigned by the Education Program Manager.

Minimum Job Requirements

  • Must be at least 18 years of age or older
  • Available to work 40 hours per week (8 hours/day) including Sunday.
  • Ability to address audiences of all ages.
  • A background in environmental studies, animal care or a related field.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Previous animal care experience.
  • Excellent oral presentation skills.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous experience working with children
  • Previous interpretation experience
  • Bilingual

Hours

8:00 a.m. to 4:30 p.m., Sunday – Thursday OR Tuesday- Saturday

Term

Maximum of 14.5 weeks, late May – early September

How to Apply

Guest Relations Associate /Part-Time, April - October

Location

Franklin Park / Stone Zoo

Department(s)

Guest Relations
Admissions & Membership

Reports To

Guest Relations Supervisor / Crew Leader
Admissions Supervisor / Crew Leader

Essential Job Functions

Responsibilities include, greeting Zoo guests with a smile and welcoming attitude. Accurately tracking attendance and sales of Zoo guests through our admissions gate. Proactively selling ZNE membership packages, operating a variety of family friendly and fun amusement rides in accordance with MA state safety laws & procedures; some of which may require a valid driver’s license. As a Guest Relations Associate you will be responsible for additional programing and revenue facilitated by the Admissions & Membership area of the Guest Relations Department. Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Guest Relations Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests. Guest Relations Associate will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting.  The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential.  Must be able to work outdoors and in inclement weather elements common to winter, spring, summer and fall. Working hours: Guest Relations Associates will be required to work some weekends and holidays as well as evening hours based on sponsored Zoo events.

Duties & Responsibilities

  • Ability to answer guest questions in a polite and friendly manner.
  • Ability to follow safety procedures outline by Zoo New England.
  • Provide the highest level of customer service to Zoo guests.
  • Operate a variety of amusement rides in a safe manner.
  • Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately process and track Zoo guests at entrance.
  • Proactively sell ZNE membership packages.
  • Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Be Knowledgeable about ZNE’s membership program.
  • Attend departmental meetings to receive updates about the Zoos, our collection, coming attractions and programs.
  • Relieve other co-workers for lunch breaks as needed.
  • Flexibility with work hours based on Zoo activity levels.
  • Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

  • Must enjoy working in a fun workplace environment that is family friendly.
  • Available to work based on seasonal fluctuations and Zoo activity levels.
  • Ability to work some weekends and holidays.
  • Ability able to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Knowledge of and commitment to quality customer service standards.
  • Warm and friendly personality.
  • Fluency in the English Language.
  • Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

  • High School diploma or equivalent.
  • Second language is a plus.
  • At least 2 years of cash handling experience with credit card processing.
  • Per MA state law, must be at least 18 years of age to operate amusement rides.
  • Ability to work in a diverse work environment and with a diverse guest population.
  • Excellent attendance record.
  • Valid driver’s license.
  • 1 year of Hospitality or Retail experience.
  • Previous work experience in guest experience environment.
How to Apply

Lead Camp Counselor/FPZ/Temporary/Full-Time

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Lead Camp Counselor is to help the Education Program Coordinator plan, prep, and execute all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. Lead and work well with all other counselors, interns, and the Education Program Coordinator and other departments, including Animal Management and Admissions. 

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Franklin Park Zoo and share knowledge with campers.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp.
  • Ability to interpret and share knowledge learned about the Zoo and its animals to other counselors.
  • Fill in for the Education Program Coordinator when needed.
  • Work closely with Education volunteers and interns.
  • Assume other duties as assigned by the Education Program Coordinator.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work 40 hours per week (8 hours/day).
  • Ability to address audiences of all ages.
  • Ability to work with children of all ages.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Excellent oral presentation skills.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.
  • Previous experience working with children.
  • Willingness to learn how to handle Franklin Park Zoo program animals.
  • A background in environmental studies or a related field.

Preferred Job Requirements

  • Bachelor’s degree in environmental studies or a related field
  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with children in an educational setting
  • Previous experience in an animal field
  • Experience in a leadership position
  • Bilingual

Hours, Location, and Term of Appointment

Camp runs from 9:00 am – 3:00 pm with before and after care from 7:00 am-6:00 pm, 5 days/week, Monday – Friday.  Counselors will be expected to work shifts within this period, a minimum of 40 hours per week.  Final schedule will be set prior to start date.

Term

Mid-June – late August

How to Apply

Marketing Manager/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Marketing

Reports To

Director of Marketing and Communications

Essential Job Functions

The Marketing Manager will be responsible for working on a wide range of events, projects, promotions and partnerships to advance the visibility of Zoo New England with the goal of driving attendance as well as attracting new groups and partners to the Zoos. The Marketing Manager will proactively cultivate new marketing partnerships and cross-promotional opportunities with new and existing partners. This position is also responsible for creating and executing marketing plans tied to specific initiatives, marketing segmentation and analytics, marketing sponsorships/trades and tracking and evaluating marketing activities.

Hours

The Marketing Manager’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will be times when the Marketing Manager will be required to work early mornings, evenings and weekends.

Duties & Responsibilities

  • Create and execute comprehensive marketing plans tied to specific initiatives (includes marketing to guests on grounds, marketing to the general public as well as identified target audiences)
  • Proactively cultivate new partnerships and cross-promotional opportunities with a wide range of new and existing partners
  • Track and analyze marketing plans and execution to measure effectiveness
  • Manage advertising and ad buys along with the Director of Marketing and Communications
  • Social media management – this is a shared responsibility with the Marketing Coordinator
  • Other duties as assigned

Minimum Job Requirements

  • Bachelor’s degree with 4-6+ years experience in marketing and public relations
  • Excellent written and verbal skills, as well as interpersonal skills working with the public, vendors, partners, sponsors and staff
  • Extreme attention to detail and the ability to meet deadlines in a fast-paced environment
  • Must be highly organized and self-motivated
  • Project management experience
  • Experience and knowledge of social media best practices and management
  • Thorough understanding of Google analytics
  • Experience managing and analyzing digital marketing campaigns
  • Thorough understanding and experience with e-mail marketing software
  • Proficiency with Microsoft Office products
  • Strong visual and design sensibility
  • Stays abreast of industry trends and successes

Preferred Job Requirements   

  • Marketing experience working for a non-profit and/or cultural attraction
  • Experience with design programs such as Adobe creative software is a plus
  • Knowledge of CMS software
  • Experience securing and managing event sponsorships, as well as media partnerships/sponsorships
How to Apply

Payroll Administrator/Part-Time, Benefits

Location

Franklin Park Zoo

Department

Finance 

Reports To

Accounting Supervisor

Essential Job Functions

Performs all activities necessary to process bi-weekly payrolls, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, and preparing special reports for management. Ensure that all employees are accurately paid on a biweekly basis as required by managers’ timesheets and Change of Status forms received from the Human Resources Department. This role requires someone who can work with minimal supervision, multi-task, maintain confidentiality and communicate and work effectively with their fellow peers. Will be responsible for answering employee requests, completing wages data section of earnings verification forms from internal and external partners.

Duties & Responsibilities

  • Responsible for the preparation and processing of biweekly payroll for over 200 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.
  • Responsible for the coordination efforts between payroll, human resources and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. overtime, leave balances, and retirement contribution reports).
  • Establish/maintain employee payroll records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to ZNE policies including compliance with federal/state/local regulations.
  • Prepare monthly journal entries and enter into Financial Edge.
  • Assist with inputting journal entries relating to cash revenue receipts.
  • Troubleshoot all issues regarding employee payroll matters.
  • Sort and distribute biweekly payroll paystubs and checks and benefits reports.
  • Provide assistance with personnel payroll budgets.
  • Ensure 401K adjustments are filtered thru the payroll system for individual employees.
  • Upload and settle 401K loans and contributions remittances to Fidelity.
  • Provide adequate support of financial statements, workers comp and 401k audits and employee earnings requests.
  • Assist the Accounting Manager with board meeting packages, federal and state surveys.
  • Other general payroll and benefits related accounting duties that may be assigned by the Accounting Manager or the Director of Finance.

Minimum Job Requirements

  • 2 to 4 years in a Payroll environment, performing all payroll functions.
  • Associate's degree or equivalent training and education beyond high school. 
  • Two years of experience with ADP payroll processing.
  • Some knowledge of accounting.
  • Effective communication with finance department staff and other ZNE staff within various departments.
  • Experience solving concerns with both employees and upper management.
  • Excellent skills using accounting software and MS Office Suite.
  • Ability to maintain confidentiality and exercise extreme discretion.
  • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
  • Strong organizational skills, and the ability to work under pressure.
  • Ability to handle and prioritize multiple tasks and meet all deadlines.
  • Flexible personal style to work with diverse personalities. Professional, yet personable demeanor. 

Preferred Job Requirements

  • Bachelor's degree in Accounting preferred, not required
  • Excellent problem solving, investigative and judgment skills
How to Apply