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Job Opportunities

Associate Veterinarian/Full-time, Benefits

The associate veterinarian reports directly to the department director, an ACZM-boarded veterinarian, and will work collaboratively with the director and an additional part-time veterinarian to manage clinical responsibility for a diverse collection of approximately 1,000 animals (not including colony animals) representing 270 different species. Zoo New England operates two separate AZA-accredited zoos, the Franklin Park Zoo, in Boston MA, and the Stone Zoo, in Stoneham, MA (15 miles apart). ZNE also provides veterinary care to a small native wildlife collection at a nearby natural history museum. Base of operations for the veterinary team is at the Franklin Park Zoo. 

The veterinary department has been recently renamed as the department of Animal Health and Conservation Medicine, in recognition of numerous programs developed within the department dealing with conservation, biodiversity, and zoological medicine research investigating issues pertinent to both animal and human health. These initiatives bring together collaborative partnerships with many of Boston’s world-famous institutes of health and science and opportunities abound for further work. The associate veterinarian will have a central role in helping to design and implement these programs. 

Zoo New England is at an exciting time of growth, with several capital improvements underway including a progressive new children’s zoo to open this year at Franklin Park Zoo, and with an administration and board of directors that prioritizes conservation and research, roles that are central to our department of Animal Health and Conservation Medicine. 

The successful candidate will have good communication skills, work well in a group, and provide positive leadership to the clinical team. 

Essential Job Responsibilities:

  • Primary clinical veterinarian providing medical and surgical care of all animals at ZNE
  • Coordinates with other zoo staff in activities required for animal health maintenance
  • Contribute to planning and maintenance of a preventive health program up to AZA and AAZV standards
  • Able to coordinate and participate in all aspects of veterinary care for the animal collection

Preferred Qualifications:

  • Board certification with the American College of Zoological Medicine
  • 5 years or more of full-time clinical zoo practice
  • Working knowledge of all aspects of animal health care of exotic and zoo animals
  • Willingness to engage in scientific research and produce regular publications in scholarly journals
  • Willingness to engage in the professional zoo medicine community
  • Working knowledge of all applicable wildlife regulations and laws
  • Knowledge of applicable AZA and USDA guidelines and regulations

Minimum Qualifications:

  • License to practice veterinary medicine in US and the Commonwealth of MA, or ability to obtain within 6 months
  • Eligibility for ACZM board certification and ability to become certified within a reasonable period
  • At least 3 years of clinical experience with zoo animals, such as in an ACZM compliant residency program or equivalent experience
  • Ability to work weekends, holidays, and overtime when needed
  • Must be able to work outside in inclement weather conditions to provide veterinary care
  • Able to perform at a competent level under high stress conditions
  • Willingness to work in direct contact with dangerous animals and potentially zoonotic diseases, as well as toxic and hazardous conditions
  • Understand zoonotic disease risks and practice safe handling / procedures when working with ZNE’s animal collection
  • Accredited by the USDA for health certificates and cervid cervical TB testing, or ability to obtain within 6 months of hire
  • Must have rabies immunization and allow for rabies titers and TB testing according to ZNE policy
  • Must abide by all written ZNE policies and procedures
  • Class III driver’s license
  • Class A firearms license, or ability to obtain within 6 months of hire
  • Ability to pass CORI screens and random drug testing

To apply:

Please send a cover letter and curriculum vitae as MS Word or PDF attachment to jobs@zoonewengland.com.     

In order to facilitate the appropriate screening of your application, please be sure to specify “Associate Veterinarian” in the subject line of your e-mail.

Custodian/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Facilities

Reports To

Custodial Supervisor

Essential Job Functions

Performs duties associated with the upkeep, maintenance, care, beautification and minor repairs of ZNE’s parks and roadways. In addition, the Custodian position requires cleaning Zoo grounds and buildings (all areas). These tasks require the ability to follow cleaning protocols, wear required Personal Protection Equipment and the ability to follow verbal and written instructions. The ability to work outside in changing weather conditions is a requirement.  In addition, the ability to communicate in a professional manner to Zoo quests and employees is also a requirement of this position. The Custodian position is subject to a change in work schedule based on operational and seasonal needs of the department.

Duties & Responsibilities

  • Perform the cleaning and re-stocking of restroom facilities throughout the Zoo.
  • Perform routine tours throughout the Zoo for trash collection purposes.
  • Set up and knock down function venues for Zoo events.
  • The ability to shovel snow and sand walkway areas due to snow and ice accumulations.
  • The ability to perform minor repairs and maintenance duties as needed. 
  • Attend company and departmental meetings in order to receive the required training, departmental and company-wide information; which are important duties and responsibilities of the Custodian position.

Minimum Job Requirements

  • Maintain a good attendance record.
  • Maintain a positive and professional work attitude. 
  • Must have the ability to communicate in written and verbal form in English.
  • Must have a valid Massachusetts driver's license in good standings.
  • Must operate ZNE vehicles in compliance with all traffic laws inside and outside of the Zoo.
  • Must be able to work a 40 hour/5 days per week schedule.
  • Must be able to adjust work schedule for summer and winter operational and seasonal needs.
  • Must be able to work overtime when needed.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to walk and stand for extended periods of time. 
  • Perform other job-related duties as identified by your supervisor.

Preferred Job Requirements

  • High School Diploma or equivalent level of education (GED).
  • 1 year of custodial experience.
  • Fluent in verbal and written communication skills in English.
  • Prior work experience in a Not-For-Profit environment.
How to Apply

 

Director of Development/Full-time, Benefits

Please note: the closing date for all submissions for this position is August 1, 2016.

 

Location

Primarily Franklin Park Zoo

Department

Development

Reports To

VP of Development

Essential Job Functions

The Director of Development (DoD) is the second ranking leader and manager of the Development Department.  This position reports to the Vice President of Development and works closely with the VP to implement all plans and programs of the Department. DoD assists in providing leadership for fund-raising activities and programs for ZNE including individual gifts, planned giving, corporate and foundation grants and capital campaigns. In addition, under the VP, is responsible for developing and implementing fully-integrated annual and long-term fundraising and sponsorship plans that increase attendance and earned revenue as well as philanthropic support.

Duties & Responsibilities

  • Under the leadership of the VP of Development, manages the Development department in fully integrated way to ensure fundraising goals are met and capable prospects and members are cultivated into long-term donors.
  • Develops aggressive, yet realistic, annual fundraising plans, including implementation calendars.
  • Leads and manages the Development staff to ensure the effective and efficient operation the Development Department.
  • Exercises creativity to build ever greater support for ZNE, its mission and goals.
  • With VP of Development, develops annual expense budgets and revenue projections for the department (subject to the approval of President  & CEO and the Board of Directors).
  • Cultivates a fully engaged Development Committee composed of Board Members, Advisory Council Members and others as may be assigned to this committee of the Board.
  • Cultivates ever greater involvement in development by Board Members and Advisory Council Members whether on the Development Committee, or not.
  • Designs and creates highly effective presentations, solicitations and supporting materials.
  • Under VP, ensures that the department operates within its budget and meets or exceeds revenue projections.
  • Helps create a positive work environment where dedication, respect and integrity are core to the culture.
  • Work in conjunction with ZNE’s Board of Directors, senior management staff and department staff to develop and successfully execute ZNE’s the full spectrum of fundraising plans.
  • Work with consultants, Board, staff and others to successfully grow sponsorship support of ZNE.
  • Work in conjunction with ZNE’s Marketing & Communications staff and consultants to develop and successfully execute initiatives and branding to grow ZNE support.
  • Serve as a representative of the ZNE through public speaking engagements, media interviews, events and  networking opportunities.
  • Develops and executes Development events that are cost effective, revenue generating and build new supporters.
  • Ensures preparation and delivery of complete and accurate reports of Development activities.
  • Builds loyalty and commitment in existing donors through appropriate stewardship, communications and recognition programs to minimize donor losses.
  • Focuses on relationship-based giving, as opposed to transactional support.
  • Designs and executes plans and programs to add new donors to ZNE each year.
  • Maintains, cultivates and solicits an appropriately sized portfolio of donors and prospects - Minimum of 100.
  • Represents Zoo New England professionally and ethically at all times.
  • Is a visible and active staff member who civically participates in the community. 
  • In the absence of the VP of Development takes full leadership of the Development Department.
  • Other duties as required.

Please note: the closing date for all submissions for this position is August 1, 2016.

 

How to Apply

Facilities Technician/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities                                                                  

Reports To

Director of Facilities

Essential Job Functions

Performs manual labor as it relates to the repair and maintenance of buildings, grounds, and equipment at both the Franklin Park and Stone Zoos. Repair or modification of existing exhibits, and construction of new exhibits in accordance with the instructions provided by the facilities manager. Ability to meet maintenance deadlines, work in a team environment as well as work independently with minimum supervision. Must be able to work in indoor and outdoor environments. Must be able to perform physical labor as defined by the projects at hand. Must be able to work weekend days and holidays on a rotating basis. Must be able to comply with ZNE’s essential staff requirements during emergency situations.

Duties & Responsibilities

  • Ability to work in Building Engines electronic web based work order system.
  • Ability to complete work orders and preventative maintenance assigned including, but not limited to, Electrical troubleshooting, Carpentry repair, Plumbing troubleshooting, HVAC and Welding.
  • Use of power and hand tools including, but not limited to:  saws, drills, planers, and ladders.
  • Making repairs to existing structures and exhibits.
  • Perform new construction following building codes.
  • Working independently and in team settings.
  • Ability to communicate in a professional manner to Zoo guests and employees.
  • Will require use of operating equipment including but not limited to, mini-trucks, full size trucks, dump trucks and golf cart.
  • Working outside in changing weather conditions.

Minimum Job Requirements

  • 3 years of experience as a maintenance technician.
  • Ability to communicate in English, both verbally and in writing.
  • Must have valid Massachusetts driver’s license in good standing.
  • Ability to work outside in changing weather conditions.
  • Must be available for 24 hour on call as needed.
  • Ability to work weekends.
  • Ability to lift and carry items up to 50 pounds.
  • Perform all other duties such as snow removal as requested.
  • Ability to work at both Franklin Park and Stone Zoo.
  • Must be able to respond to on-call situations when scheduled.

Preferred Job Requirements

  • High School Diploma or equivalent
  • Previous Work Order Management System Experience
  • Trade Certifications
How to Apply

Guest Relations Associate /Part-Time, April - October

Location

Franklin Park / Stone Zoo

Department(s)

Guest Relations
Admissions & Membership

Reports To

Guest Relations Supervisor / Crew Leader
Admissions Supervisor / Crew Leader

Essential Job Functions

Responsibilities include, greeting Zoo guests with a smile and welcoming attitude. Accurately tracking attendance and sales of Zoo guests through our admissions gate. Proactively selling ZNE membership packages, operating a variety of family friendly and fun amusement rides in accordance with MA state safety laws & procedures; some of which may require a valid driver’s license. As a Guest Relations Associate you will be responsible for additional programing and revenue facilitated by the Admissions & Membership area of the Guest Relations Department. Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Guest Relations Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests. Guest Relations Associate will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting.  The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential.  Must be able to work outdoors and in inclement weather elements common to winter, spring, summer and fall. Working hours: Guest Relations Associates will be required to work some weekends and holidays as well as evening hours based on sponsored Zoo events.

Duties & Responsibilities

  • Ability to answer guest questions in a polite and friendly manner.
  • Ability to follow safety procedures outline by Zoo New England.
  • Provide the highest level of customer service to Zoo guests.
  • Operate a variety of amusement rides in a safe manner.
  • Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately process and track Zoo guests at entrance.
  • Proactively sell ZNE membership packages.
  • Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Be Knowledgeable about ZNE’s membership program.
  • Attend departmental meetings to receive updates about the Zoos, our collection, coming attractions and programs.
  • Relieve other co-workers for lunch breaks as needed.
  • Flexibility with work hours based on Zoo activity levels.
  • Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

  • Must enjoy working in a fun workplace environment that is family friendly.
  • Available to work based on seasonal fluctuations and Zoo activity levels.
  • Ability to work some weekends and holidays.
  • Ability able to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Knowledge of and commitment to quality customer service standards.
  • Warm and friendly personality.
  • Fluency in the English Language.
  • Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

  • High School diploma or equivalent.
  • Second language is a plus.
  • At least 2 years of cash handling experience with credit card processing.
  • Per MA state law, must be at least 18 years of age to operate amusement rides.
  • Ability to work in a diverse work environment and with a diverse guest population.
  • Excellent attendance record.
  • Valid driver’s license.
  • 1 year of Hospitality or Retail experience.
  • Previous work experience in guest experience environment.
How to Apply

Landscaper/Full-Time, Benefits

Location

Franklin Park Zoo and Stone Zoo

Department

Horticulture                       

Reports To

Curator, Horticulture    

Pay Rate

$10/hour   

Essential Job Functions

Supervises seasonal employees, volunteers, community service workers and apprentice horticulturists on an as assigned basis.

Duties & Responsibilities

  • Participates in the installation and maintenance of landscapes at both the Franklin Park and Stone Zoos.
  • Participates in all aspects of construction and exhibit construction as pertains to the landscape.
  • Plants trees, shrubs, plants, flowers, bulbs, seed and sod, as directed.
  • Prepares planting areas, installs walls, fences, pathways, irrigation systems and water features, as directed.
  • Waters trees, shrubs, plants and flowers utilizing irrigation systems, sprinklers, hoses, or by hand.
  • Performs all aspects of plant maintenance including: weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.
  • Performs all aspects of grounds maintenance including: raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.
  • Operates machinery including: mowers, hedgers, weed-whackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, backhoe-loaders, tractors and sod cutters.
  • Assists in the collection and transport of purchased or donated trees, plants and flowers.
  • Assists in the supervision of community service groups, seasonal employees, volunteers and interns.
  • Monitors Zoo grounds to make sure they are safe, clean, attractive and comfortable for Zoo guests and staff.
  • Purchases parts and materials, as directed.
  • Interacts with and answers questions of Zoo guests by providing information about the Zoo and acts as a Good-Will Ambassador for the Zoo.
  • Operates two-way radio responsibly and professionally.
  • Attends training and education programs and seminars.
  • Works outside in all weather.
  • Performs related or non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

  • Some basic knowledge of landscaping and horticultural principles and practices.
  • Ability to provide quality customer service to both internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to work under conditions including adverse weather and heights.
  • Ability to operate machinery.
  • Must be able to lift at least 50 pounds.
  • Must have a negative result on a TB test.
  • Must have the ability and willingness to work independently and as a team member.
  • Must have a valid driver’s license and a good driving record.
  • Must be able and willing to work weekends, holidays and overtime, as needed.
  • Must have a good work history.
  • Ability to perform heavy manual labor. 
How to Apply

Manager of Annual Giving and Development Operations/Full-time, Benefits

Location:  

Franklin Park Zoo        

Department: 

Development                                                           

Reports To: 

Vice President, Development

Essential Job Functions

The Manager of Annual Giving and Development Operations is responsible, under the supervision of the Vice President of Development, for the strategic execution and management of a comprehensive annual giving program. This will include identification, cultivation and solicitation of current donors and prospects with the purpose of securing new, renewed and increased support for Zoo New England’s annual fund. In addition, the Manager will foster the implementation of best practices in the supporting areas of gift processing, data management and donor relations, utilizing the Raiser’s Edge software program. The Manager will also demonstrate an appreciation for the foundation of annual giving as an essential component of major and gift planning programs. The Manager will develop and implement communication and solicitation strategies involving email, social media, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on building a strong, renewed and sustainable tradition of annual support for the Zoos.  Additionally, the Manager will be responsible for the oversight and management of the matching gift program, and any other special fundraising initiatives, as a component of annual giving.

Duties & Responsibilities

  • Determine collaboratively with the VP of Development, Development officers and CEO, as necessary, communication and solicitation strategies involving email, social media, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on shaping a strong, renewed and sustainable tradition of annual support
  • Develop, create and assess solicitations consistent with organizational goals, and in collaboration with internal departments.  
  • Oversee all annual giving including:  developing programs for segmented populations such as new members, seniors, LYBUNTS, and millennials; perform report writing and generation, gift processing, donor stewardship and all additional aspects of the maintenance of the Raiser’s Edge software.
  • Develop and maintain a moves management system utilizing Raiser’s Edge.
  • Oversee the management of Development operations and logistics, data and recordkeeping.
  • Work effectively with administrators, trustees and staff in order to gain strong participation in annual giving and inspire donors to higher giving levels.
  • Identify donors/prospects for future cultivation.
  • Other duties as assigned by the Vice President of Development.

Minimum Job Requirements

  • Bachelor's degree required.
  • Minimum of three years' experience working within a strong Development team.
  • Excellent verbal and written communications skills.
  • Strong organizational skills with the ability to multi-task and prioritize work.
  • Excellent skill and understanding of fundraising software programs, particularly Raiser’s Edge.
  • Ability to work independently and within a team environment.
  • Willingness and ability to work nights and weekends, as required.
  • Understanding of database management, gift processing and donor relations.
  • Ability to listen carefully to and understand prospect needs, both internally and externally, and proactively respond to those needs in a consistent, respectful, responsible and timely manner.
  • Demonstrated analytical and fund raising skills with the ability to recognize opportunities, identify high value activities and prioritize them to attain goals.
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint and external e-mail programs.

Preferred Job Requirements

  • Previous non-profit work in a membership based organization.
  • Demonstrated history of progressive growth of annual giving revenue.
  • Demonstrated history of increased work responsibility.
  • Demonstrated ability to interact with lead volunteers, including Board members and other volunteer affiliated groups.
  • Demonstrated interest in conservation, wildlife or other similar fields.
How to Apply

Marketing Manager/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Marketing

Reports To

Director of Marketing and Communications

Essential Job Functions

The Marketing Manager will be responsible for working on a wide range of events, projects, promotions and partnerships to advance the visibility of Zoo New England with the goal of driving attendance as well as attracting new groups and partners to the Zoos. The Marketing Manager will proactively cultivate new marketing partnerships and cross-promotional opportunities with new and existing partners. This position is also responsible for creating and executing marketing plans tied to specific initiatives, marketing segmentation and analytics, marketing sponsorships/trades and tracking and evaluating marketing activities.

Hours

The Marketing Manager’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will be times when the Marketing Manager will be required to work early mornings, evenings and weekends.

Duties & Responsibilities

  • Create and execute comprehensive marketing plans tied to specific initiatives (includes marketing to guests on grounds, marketing to the general public as well as identified target audiences)
  • Proactively cultivate new partnerships and cross-promotional opportunities with a wide range of new and existing partners
  • Track and analyze marketing plans and execution to measure effectiveness
  • Manage advertising and ad buys along with the Director of Marketing and Communications
  • Social media management – this is a shared responsibility with the Marketing Coordinator
  • Other duties as assigned

Minimum Job Requirements

  • Bachelor’s degree with 4-6+ years experience in marketing and public relations
  • Excellent written and verbal skills, as well as interpersonal skills working with the public, vendors, partners, sponsors and staff
  • Extreme attention to detail and the ability to meet deadlines in a fast-paced environment
  • Must be highly organized and self-motivated
  • Project management experience
  • Experience and knowledge of social media best practices and management
  • Thorough understanding of Google analytics
  • Experience managing and analyzing digital marketing campaigns
  • Thorough understanding and experience with e-mail marketing software
  • Proficiency with Microsoft Office products
  • Strong visual and design sensibility
  • Stays abreast of industry trends and successes

Preferred Job Requirements   

  • Marketing experience working for a non-profit and/or cultural attraction
  • Experience with design programs such as Adobe creative software is a plus
  • Knowledge of CMS software
  • Experience securing and managing event sponsorships, as well as media partnerships/sponsorships
How to Apply

Payroll Administrator/Part-Time, Benefits

Location

Franklin Park Zoo

Department

Finance 

Reports To

Accounting Supervisor

Essential Job Functions

Performs all activities necessary to process bi-weekly payrolls, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, and preparing special reports for management. Ensure that all employees are accurately paid on a biweekly basis as required by managers’ timesheets and Change of Status forms received from the Human Resources Department. This role requires someone who can work with minimal supervision, multi-task, maintain confidentiality and communicate and work effectively with their fellow peers. Will be responsible for answering employee requests, completing wages data section of earnings verification forms from internal and external partners.

Duties & Responsibilities

  • Responsible for the preparation and processing of biweekly payroll for over 200 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.
  • Responsible for the coordination efforts between payroll, human resources and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. overtime, leave balances, and retirement contribution reports).
  • Establish/maintain employee payroll records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to ZNE policies including compliance with federal/state/local regulations.
  • Prepare monthly journal entries and enter into Financial Edge.
  • Assist with inputting journal entries relating to cash revenue receipts.
  • Troubleshoot all issues regarding employee payroll matters.
  • Sort and distribute biweekly payroll paystubs and checks and benefits reports.
  • Provide assistance with personnel payroll budgets.
  • Ensure 401K adjustments are filtered thru the payroll system for individual employees.
  • Upload and settle 401K loans and contributions remittances to Fidelity.
  • Provide adequate support of financial statements, workers comp and 401k audits and employee earnings requests.
  • Assist the Accounting Manager with board meeting packages, federal and state surveys.
  • Other general payroll and benefits related accounting duties that may be assigned by the Accounting Manager or the Director of Finance.

Minimum Job Requirements

  • 2 to 4 years in a Payroll environment, performing all payroll functions.
  • Associate's degree or equivalent training and education beyond high school. 
  • Two years of experience with ADP payroll processing.
  • Some knowledge of accounting.
  • Effective communication with finance department staff and other ZNE staff within various departments.
  • Experience solving concerns with both employees and upper management.
  • Excellent skills using accounting software and MS Office Suite.
  • Ability to maintain confidentiality and exercise extreme discretion.
  • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
  • Strong organizational skills, and the ability to work under pressure.
  • Ability to handle and prioritize multiple tasks and meet all deadlines.
  • Flexible personal style to work with diverse personalities. Professional, yet personable demeanor. 

Preferred Job Requirements

  • Bachelor's degree in Accounting preferred, not required
  • Excellent problem solving, investigative and judgment skills
How to Apply

 

Program Animal Specialist/Full-Time, Benefits

Location

Franklin Park Zoo                       

Department

Education                                          

Reports To

Director of Education & Volunteer Programs

Essential Job Functions

The Program Animal Specialist (PAS) will be responsible for the daily care and maintenance of the education program animal collection. The PAS will work directly with a variety of animal species including reptiles, mammals, birds, and invertebrates. The PAS will be responsible for maintaining the health, diet, and behavioral records for each animal in his/her care, as well as helping to develop and implement training programs for the animals used in education presentations. The PAS will also design and conduct education programs for students and other groups at the Zoo and in the community. The PAS will be expected to conduct, on average, one overnight program per month.

Duties & Responsibilities

1)     General husbandry: diet prep, feeding, cleaning, medicating, behavioral enrichment, etc.

2)     Work with Director of Education, Volunteer Programs and animal management to establish, evaluate and maintain education animal collection planning

3)     Report animal illness, abnormal behavior and unsafe conditions promptly and work towards corrective measures

4)     Complete daily reports and operant conditioning/enrichment logs

5)     Work with the veterinarian and animal department to ensure health and safety of education animal collection and to determine training techniques and enrichment programs

6)     Work with Director of Education & Volunteer Programs to establish animal handling training and refresher classes for all handlers including staff, adult, and teen volunteers. 

7)     Interact with visitors through general interpretation and daily animal encounters in Children’s Zoo and other locations throughout the Zoo, weather permitting. 

8)     Conduct day and nighttime education programs at the Zoos, local schools, and community centers.

9)     Conduct regular school-based and summer programs in and around Boston.

10)   Regularly scheduled hours will be 8:00 a.m. to 4:00 p.m., either Sunday through Thursday or Tuesday through Saturday. However, work on evenings and weekends will be required. Work will be based out of Franklin Park Zoo, but the Program Animal Specialist will travel to Stone Zoo for monthly meetings and whenever necessary.  

11)   All other duties assigned.

Minimum Job Requirements

  • Bachelor’s degree in biology, zoology or a related field.
  • Two years previous experience in an animal care field and knowledge of husbandry practices.
  • Previous experience as an informal science educator.
  • Previous experience handling and presenting live animals
  • Excellent computer skills including Microsoft Word, Outlook, Excel, PowerPoint, and Publisher.
  • Excellent communication skills (verbal and in writing).
  • Outstanding customer service skills; able to represent Zoo New England at all levels with professionalism and pride.
  • Ability to address student groups of all ages and aptitudes.
  • Team player; ability to work well with Zoo New England staff, project partners, and program participants.
  • Ability to multi-task as part of a fast-paced team.
  • Appreciation of ZNE’s mission and goals.
  • Valid driver’s license and a driver in good standing; regular use of personal vehicle for travel to off-site programs.
  • Able to lift 50 pounds and walk over uneven terrain and in all weather.
  • Proof of negative TB

Preferred Job Requirements

  • Certification in CPR/AED and First Aid
  • Bilingual
  • Experience in a zoological park
How to Apply

Security Officer/ Full-or Part-Time

Position

Security Officer

Location

Franklin Park/Stone Zoo

Department

Security                                            

Reports To

Site Supervisor

Employee Classification

Non-Exempt               

Employment Status

Full-Time, Benefit Eligible  OR Part-Time                

Essential Job Functions

Responsible for the safety and security of ZNE’s visitors, staff, collection and property.  The ability to abide by and utilize security protocols as identified. Successful completion of all departmental training. Ability to complete required security forms and logs in an accurate and timely fashion. Must be able to effectively communicate with Zoo New England employees, guests and vendors while providing security related services.  Must have a professional, pleasant and respectful demeanor in the course of providing security services to employees, guests and vendors. Responsible for enforcing company policies throughout the Zoos as required. Must be able to work at both the Franklin Park Zoo in Boston and the Stone Zoo in Stoneham, MA.

Duties & Responsibilities

  • Enforce all Company policies and procedures and report all violations to immediate supervisor.
  • Enforce all Company traffic rules and issue traffic tickets.
  • Maintain a highly visible patrol of Zoo grounds with Morse Watchmen System.
  • Issue and maintain employee IDs.
  • Maintain a professional appearance and attitude at all times.
  • Write clear and concise Incident Reports, complete Daily Activity Logs.
  • Escort or drive motor vehicle to transport money and valuables to prevent theft and ensure safe delivery.
  • Follow all departmental policies/procedures and orders.
  • Respond to all emergencies, administer CPR and/or First Aid.
  • Ability to work holidays, weekends and nights.
  • Assist guests and staff, as necessary.
  • Report all safety/fire hazards to the Security Manager or Site Security Supervisor through Daily Activity Log.
  • Participate in all departmental and Zoo-wide training programs.
  • Lock/unlock buildings or gates, as needed.
  • Perform any additional duties as required by the Security Supervisor.
  • Ability to work in adverse weather conditions for prolonged periods of time.
  • Notify appropriate personnel and departments of incidents and/or problems.
  • Report any and all situations that are out-of-the-norm.
  • Report any safety or hazards concerns to Security Supervisor.

Minimum Job Requirements

  • Must be dependable, trustworthy, reliable, and have good moral character.
  • Able to communicate effectively, both written and verbally.
  • Ability to follow directions both, written and verbal. Capable of making sound judgments.
  • Must remain alert at all times while on duty.
  • An understanding of the use of a two-way radio system.
  • Ability to maintain emotional control in all situations.
  • Ability to remain calm in an emergency/crisis situation.
  • Strong Computer Skills.
  • Confident in own abilities to perform the duties required.
  • Valid Driver’s license in good standing.
  • High School diploma or GED
  • Reliable means of communication for emergencies (i.e., telephone, pager, etc.)

Preferred Job Requirements

  • 3 years’ experience in Security, Law Enforcement or Military.
  • Capable of deductive reasoning.
  • Current First Responder and CPR certifications.
  • Previous training in self-defenses, baton, OC, etc.
  • Report writing experience.
How to Apply

Special Event Coordinator/Full-Time, Benefits

Location

Franklin Park Zoo & Stone Zoo

Department

Special Events

Reports To

Special Events Manager

Essential Job Functions

This full-time position plays an important role in Zoo New England’s special events team by helping plan, organize and coordinate more than 45+ zoo-wide events annually designed to meet a variety of institutional goals. The events, which take place at both Zoos and off-site, consist of fundraising, mission driven and added value events geared towards increasing attendance throughout the year.

Duties & Responsibilities

  • Assists the special events team in developing new events while maintaining a successful calendar of current events.
  • Must be willing to work weekends, occasional evenings and some holidays.
  • Must always provide outstanding customer service and be able to build relationships with internal and external customers.
  • Must enjoy creating arts & crafts.
  • Coordinates event planning meetings with internal and external audiences to identify event objectives and goals.
  • Determines and revises event layouts and schedule event space.
  • Organizes event details by maintaining detailed event summaries.
  • Conducts research, gathers information and identifies resources on each project to achieve quality event productions.
  • Obtains necessary internal event approvals through the submission of appropriate request forms to insure appropriate communication and animal safety.
  • Schedules and coordinates appropriate staff and volunteers for events.
  • Manages day of event production and logistics.
  • Maintains event budget spreadsheets including tracking revenue and expense line items.
  • Maintains accurate event attendance and revenue records for each zoo event.
  • Collects comments and feedback from multiple audiences and prepare post event evaluation documents.
  • Coordinates event set up and break down.
  • Provides back up assistance for PR events on and off site.
  • Solicits and acknowledges gift-in-kind donations. 
  • Keeps current on Zoo initiatives, programs and activities to answer any zoo staff and/or general public questions about events, public relations, and marketing.
  • Performs various tasks as assigned.

 Minimum Job Requirements

  • Bachelor’s degree in marketing, event management, journalism, communications, or related fields or a combination of education and job-related experience.
  • 1-3 years successful experience in event management and planning.
  • Strong analytical thinking, problem solving skills and communications skills (both written and oral) with attention to detail.
  • Creativity and innovative thinking.
  • Outgoing, friendly and helpful personality.
  • Proven ability to successfully handle multiple projects and meet critical deadlines.
  • Respect for confidentiality.
  • On-call responsibilities and availability necessary including the ability to work evenings, weekends, and some holidays.
  • Strong organizational skills.
  • Proficient using Microsoft Office.
  • Excellent customer services skills.
  • Ability to lift 30 pounds on a regular basis.
  • Ability to work as a productive member of a team.

Preferred Job Requirements

  • Experience with Raiser’s Edge.
  • Experience in management of support staff and volunteers.
  • Experience soliciting donations.
How to Apply

Vice President of Development/Full-Time, Benefits

Please note: The start date for this position is January, 2017.


Location

Primarily Franklin Park Zoo

Department

Development

Reports To

President/CEO

Essential Job Functions

The VP of Development provides leadership for, strategizes and directs fund-raising activities and programs for ZNE including individual gifts, planned giving, corporate and foundation grants and capital campaigns. In addition, this position is responsible for developing and implementing fully-integrated annual and long-term fundraising and sponsorship plans that support increases in attendance and earned revenues and increase philanthropic and sponsorship support. The Vice President of Development also serves as a member of ZNE’s senior management team, which oversees all aspects of ZNE’s operations.

As an Executive Team member, the Vice President of Development assists in the establishment and execution of annual institutional goals, business and master plans, and supports departmental objectives, institutional policies and procedures, customer service development and training, budget development and management.

Duties & Responsibilities

  • Leads and manages the Development staff to ensure the effective and efficient operation of the Department.
  • Manages the Development Department in a fully integrated manner to ensure fundraising goals are met and capable prospects and members are cultivated into long-term donors.
  • Consistently demonstrates dedication, professionalism and team-spirit.
  • Creates a positive work environment where dedication, respect and integrity are core to the culture.
  • Actively mentors staff to promote professional growth and encourages professional development. Coaches staff for improvement of weaknesses as needed.
  • Actively solicits input of staff in developing creative, aggressive, yet realistic, fundraising plans, including implementation calendars.
  • In conjunction with the President and Board, establishes short and long-term fundraising goals.
  • Ensures preparation and delivery of complete and accurate reports of Development activities.
  • Develops and executes Development events that are cost effective, revenue generating and build new supporters.
  • Creates fundraising plans that support the strategic goals and plans of Zoo New England.
  • Designs and creates highly effective presentations, solicitations and supporting materials.
  • Designs and executes plans and programs for new donor acquisitions for ZNE each year.
  • Builds loyalty and commitment in existing donors through appropriate stewardship, communications and recognition programs to minimize donor losses.
  • Cultivates ever greater involvement in development by Board Members, Advisory Council and non-Development staff to build a team-based culture of support.
  • Cultivates a fully engaged Development Committee composed of Board Members, Advisory Council Members and others as may be assigned to this committee of the Board.
  • Supports a culture of relationship-based giving over transactional support.
  • Exercises a combination of creativity and consistency to build ever more support for ZNE, its mission and goals.
  • Develops and manages a strategy for communicating with members and donors that ensures they receive consistent messages and appropriately-timed solicitations.
  • Maintains, cultivates and solicits an appropriately-sized portfolio of donors and prospects – minimum of 50.
  • Serves as a representative of ZNE through public speaking engagements, media interviews, events and other networking opportunities.
  • Is a visible and active member of the community with civic involvement outside the Zoos.
  • Works collaboratively with other departments and divisions of ZNE to maximize the success of ZNE in reaching its mission and goals.
  • Works in conjunction with ZNE’s Marketing & Communications staff and consultants to develop and successfully execute initiatives and branding to grow ZNE support.
  • Works collaboratively with Membership Department & Communications Dept. to coordinate mailings and digital communications schedules and brand consistency.
  • Works in conjunction with ZNE’s Board of Directors, senior management staff and department staff to develop and successfully execute ZNE’s full spectrum of fundraising plans.
  • Works with the Board, staff, consultants and others to successfully grow sponsorship support of ZNE.
  • Develops annual expense budgets and revenue projections for the department (subject to the approval of President & CEO and the Board of Directors).
  • Ensures that the department operates within its budget and meets or exceeds revenue projections.
  • Represents Zoo New England professionally and ethically at all times.
  • Other duties as required.

Minimum Job Requirements

  • 6 years of experience in development with increasing responsibility for fundraising.
  • A proven track-record of building comprehensive, successful fundraising programs.
  • A demonstrated ability to build and lead successful teams by recruiting, managing and developing an effective staff.
  • Proven ability to handle multiple priorities simultaneously in a fast-paced work environment.
  • Strong written verbal and communication skills.
  • Solid understanding of Blackbaud Raiser’s Edge.
  • Bachelor’s degree, Master’s in management-related field of study preferred.
  • Strong commitment to the mission of Zoo New England.
How to Apply