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Assistant Curator- Tropical Forest/Full-Time, Benefits

Location

Franklin Park / Stone Zoo

Department

Animal Management

Reports To

Director, Animal Resources and Curators

Duties & Responsibilities

  • Supervises and participates in the care and feeding of the animal collection, which may include mammals, birds, reptiles, amphibians, fish, and invertebrates.
  • Supervises and participates in procedures designed to meet the nutritional needs of exotic animals.  This includes: preparing diets according to specifications, checking foodstuffs for spoilage, feeding animals according to procedures, recording food intake and making note of changes, making recommendations for diet changes based on food intake, behavior, and general appearance.
  • Supervises and participates in the cleaning of exhibits and adjacent public areas.  Insures sanitary and safe conditions by hosing, scrubbing, sweeping, raking, shoveling, and disinfecting to remove manure, unconsumed food, litter, poisonous plants, and foreign objects.
  • Loads and transports heave objects (including, but not limited to animals, crates, bags of grain and bales of hay); Shovels snow, removes/adds, spreads sand, gravel, mulch, etc.; Digs ditches and postholes
  • Shifts animals in adjacent stall, pens, or dens for feeding or cleaning purposes.
  • Supervises and observes animals for unusual behaviors or appearance, signs of illness or injury, aggression, breeding, births, egg laying, hatching deaths, and eating habits.  Maintains daily records on this information and reports problems to his/her supervisor.  When applicable assists in the artificial incubation of eggs and handraising of young by maintaining equipment and applying appropriate techniques to insure viability, health, and survival of eggs and hatchlings.
  • Provides or ensures that staff members provide approved behavior and environmental enrichment in accordance with zoo policy.  Conducts or coordinates with Animal Training Advisor to make sure staff members conduct approved, and cooperates with existing, operant conditioning sessions to improve the husbandry and health of the animals. Including analyzing for efficacy and safety, and approving proposed items and practices.
  • Attends veterinarian on rounds through assigned area.  Has an integral role in planning and assignments for procedures. Assists curators, zoo veterinarian and veterinary staff in capture and restraint of zoo specimens for medical procedures or animals’ transfers using appropriate techniques and equipment. 
  • Medicates animals according to the veterinarian's instructions to insure adequate health maintenance of the collection including measuring out medication or putting medication in the food or water.
  • Directs, supervises and participates in acclimation of animals to stalls, chutes, crates, halters, or perches for use in medical procedures, transfers or educational demonstrations.
  • Assists in transfer of animals by capturing, restraining, crating, and transporting.
  • Supervises and maintains exhibits, public areas, off-exhibit holding areas and grounds.  Monitors heating systems, recording temperatures; records operation of equipment, making minor repairs, landscaping, including mowing grass, fabricating minor exhibit structures and enhancements to provide attractive, safe and comfortable exhibits for zoo specimens and public areas for zoo visitors.
  • Interacts with and answers questions of zoo visitors by providing information about zoo specimens and policies, conducts tours and interviews as needed to meet the public relations needs of the zoo.
  • Monitors laborers and contractors while they are working in the keeper's assigned area and watches animals for signs of stress.  Checks the exhibit upon completion of work for safety hazards.
  • Supervises and participates in the training of animal staff members in all aspects of professional animal management.
  • Attends safety training as required.  Encouraged to attend keeper training and other professional development programs when offered.
  • Participates in formal and informal programs to educate the public.
  • As assigned by his/her supervisor, conducts and assists in research projects designed to improve animal care.
  • Assists in pest control programs.
  • Responsible for assignment of radios on a daily basis as well as proper care and handling of them by staff.
  • Review for accuracy and is comprehensive of the day’s activities.  Assists in department record-keeping by maintaining daily keeper log, individual care charts, census forms, enrichment calendars and weekly reports to the registrar, to ensure consistent, professional communications regarding all aspects of the collection's maintenance.  Uses this information to compile reports as needed.
  • May be assigned to work in any area of either zoo
  • Performs related work as required and/or assigned.
  • Inventories and submit requests for zoo supplies, feeds, and repair and maintenance materials to his /her supervisor as needed.
  • Participates in Animal Management and other departmental meetings and makes recommendations regarding husbandry, exhibition, and development of standards and procedures.  Provides input into long-range planning and development of the Animal Management department.
  • Responsible for informing employees, coworkers and supervisors of operational and/or procedural changes in order to maintain good communications.
  • Is responsible as the daily manager of an assigned section of the Zoos.  This will include staff management in cooperation with the Curators. Inspires staff toward professional development. Assumes responsibility for staff and area work routine.    Schedules work assignments, issuing instructions, monitoring performance, explaining policy, administering corrective action, etc., to insure proper, efficient operation in compliance with all zoo policies and procedures.
  • Tracks work orders for completion.  Identifies and submits requests for work orders to his/her supervisor as needed.
  • Evaluates work performance and attendance of employees under his/her supervision in order to meet accepted standards.  Composes written evaluations using standardized criteria and presents to employee in a private meeting in a timely manner. Annually submit ideas for evaluation goals, as well as completed set goals in a timely manner.

Physical Demands

  • Constantly moves about on foot from one animal area to another
  • Frequently raises/lowers, transports, and positions objects (including, but not limited to animals, crates, bags of grain and bales of hay) weighing up to 50 pounds from truck to ground, from ground to barrels or pallets grasping with hands and arms, to maintain food stock and supplies
  • Frequently reaches, pushes, pulls and throws objects with hands to open and close doors/gates, and deliver food stuffs to animals at a distance
  • Frequently uses good balance to climb, ascend/descend stairs and ladders, works atop rockwork, and traverses uneven or slippery exhibit terrain to clean enclosures and feed animals
  • Frequently stoops, kneels, or crouches to clean, feed or observe animals
  • Frequently converses with guests, co-workers and contractors to exchange accurate information for animal welfare, education and safety purposes
  • Must be able to inspect, detect and identify animal health and welfare concerns and safety issues using hearing (radio), sight (including color identification to see blood in stools), and smell (to detect moldy food stuffs, change in stools, etc.)

Working Conditions

  • Constantly working in outdoor climatic conditions including rain, extreme cold or heat, and humidity
  • Occasionally working around moving mechanical parts such as hydraulic doors, fans, pumps, heaters, etc.
  • Frequently exposed to and working in close contact with a variety of exhibit animals (including mammals, birds, reptiles, amphibians, fish and insects), animal waste, dander, feathers, hay, dust, allergens and contagious diseases
  • Occasionally working around electric fencing
  • Occasionally working in small spaces with loud animals
  • Frequently handling toxic and/or hazardous materials for cleaning enclosures and medicating animals
  • Occasionally working in confined or cramped spaces
  • Occasionally working from an elevated position
  • Must be willing and able to take lead role in the absence of higher management level supervisor during emergencies; and cope with high stress situations, e.g., the recapture of escaped animals or emergency assistance to guests as directed.

Minimum Job Requirements

  • High School Diploma or GED;  college degree in related field; may substitute 4 yrs. paid zookeeping experience in lieu of  college degree
  • At least six years zookeeping experience.
  • TB tested negative before starting and tested yearly thereafter.  Acceptance of zoonotic disease prevention protocols as mandated by Zoo New England, including rabies, hepatitis, prophylactics, fecal screens, serum storage, etc.
  • Good work history.
  • Must speak and read the English language, and possess written and oral communication skills such that instructions and information of a technical nature can be understood.
  • Must possess a valid drivers' license and be able to drive a full size vehicle on public roads
  • Must have demonstrated strong knowledge and skill development in the management of animals in a zoo.  Must possess the ability and responsibility to train others in these areas safely.
  • Must have the ability and willingness to enhance the knowledge and skills needed to provide professional animal care.
  • Must have the ability and willingness to function independently and as a member of a team.
  • Must have the ability to work for extended periods in harsh climatic conditions.
  • Must have the ability to work with dangerous animals, chemicals, and around animals with contagious diseases.
  • Must have no allergies, diseases, or conditions that would prevent working in any area of the Zoos.  Yearly TB Test required.
  • Must be capable of basic math.
  • Must be able to withstand physical hardships associated with duties, i.e. animal restraint.
  • Must be able to lift at least 50 lbs.
  • Ability to use hand and small power tools.
  • Must be able and willing to work weekends, holidays, and overtime.
  • Eligible to acquire a Massachusetts gun license by the end of the 6 month introductory period.  May be required to handle and use firearms as a member of the Dangerous Animal Recovery Team (DART)
  • Must have demonstrated the ability to supervise others effectively.
How to Apply

Camp Counselor/FPZ/Temporary/Full-time/Exempt

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Camp Counselor is to assist the Education Program Coordinator in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. Must be comfortable engaging children with educational activities and games.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Franklin Park Zoo to be able to better teach campers.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp.
  • Assume other duties as assigned by the Education Program Coordinator.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work a minimum of 40 hours per week Monday-Friday.
  • Previous experience working with children.
  • Ability to work with children of all ages.
  • Willingness to learn how to handle Franklin Park Zoo program animals.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups in an educational setting.
  • Previous experience in an animal field
  • A background in environmental studies or a related field
  • Bilingual

Hours, Location, and Term of Appointment

Camp runs from 9:00 a.m. – 3:00 p.m. with before and after care from 7:00 a.m.-6:00 p.m., 5 days/week, Monday – Friday.  Counselors will be expected to work shifts within this period, a minimum of 40 hours per week.  Final schedule will be set prior to start date.

Term: 

Mid-June – late August

How to Apply

 

Camp Counselor & Summer Interpreter/SZ/Temporary/Full-Time

Location

Stone Zoo

Department

Education

Reports To

Education Program Manager

Essential Job Functions

The role of the Camp Counselor is to assist the Camp Director in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Stone Zoo and share knowledge with campers and guests.
  • Assist in interpretation at animal exhibits.
  • Share knowledge and teach guests about Stone Zoo animals.
  • Help with cleaning and feeding of our program animals when necessary.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp and/or visitors.
  • Work closely with Education volunteers and interns.
  • Assume other duties as assigned by the Education Program Manager.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work 40 hours per week (8 hours/day).
  • Previous experience working with children.
  • Ability to work with children of all ages.
  • Willingness to learn how to handle Stone Zoo program animals.
  • A background in environmental studies or a related field.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience in the animal field
  • Bilingual

Hours, Location, and Term of Appointment

8:30 a.m. to 5:00 p.m. or 7:30 a.m. – 4:00 p.m., 5 days/week, Monday – Friday.

Term

Maximum of 14.5 weeks, late May – early September

How to Apply

Custodian/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Facilities

Reports To

Custodial Supervisor

Essential Job Functions

Performs duties associated with the upkeep, maintenance, care, beautification and minor repairs of ZNE’s parks and roadways. In addition, the Custodian position requires cleaning Zoo grounds and buildings (all areas). These tasks require the ability to follow cleaning protocols, wear required Personal Protection Equipment and the ability to follow verbal and written instructions. The ability to work outside in changing weather conditions is a requirement.  In addition, the ability to communicate in a professional manner to Zoo quests and employees is also a requirement of this position. The Custodian position is subject to a change in work schedule based on operational and seasonal needs of the department.

Duties & Responsibilities

  • Perform the cleaning and re-stocking of restroom facilities throughout the Zoo.
  • Perform routine tours throughout the Zoo for trash collection purposes.
  • Set up and knock down function venues for Zoo events.
  • The ability to shovel snow and sand walkway areas due to snow and ice accumulations.
  • The ability to perform minor repairs and maintenance duties as needed. 
  • Attend company and departmental meetings in order to receive the required training, departmental and company-wide information; which are important duties and responsibilities of the Custodian position.

Minimum Job Requirements

  • Maintain a good attendance record.
  • Maintain a positive and professional work attitude. 
  • Must have the ability to communicate in written and verbal form in English.
  • Must have a valid Massachusetts driver's license in good standings.
  • Must operate ZNE vehicles in compliance with all traffic laws inside and outside of the Zoo.
  • Must be able to work a 40 hour/5 days per week schedule.
  • Must be able to adjust work schedule for summer and winter operational and seasonal needs.
  • Must be able to work overtime when needed.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to walk and stand for extended periods of time. 
  • Perform other job-related duties as identified by your supervisor.

Preferred Job Requirements

  • High School Diploma or equivalent level of education (GED).
  • 1 year of custodial experience.
  • Fluent in verbal and written communication skills in English.
  • Prior work experience in a Not-For-Profit environment.
How to Apply

 

Education Interpreter/FPZ/Temporary/Full-Time

Location 

Franklin Park Zoo                       

Department

Education      

Reports To

Senior Education Program Manager

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, as well as working with Zoo Camp to deliver animal encounters and behind-the-scenes tours.  

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions.
  • Provides excellent customer service and positive interactions with all Zoo guests and employees.
  • Staff "Exploration Stations" stocked with biofacts and activities at specific zoo locations.
  • Assist with education programs as needed, including youth member programs and camp.
  • Work closely with Education volunteers, interns and ZooTeens.
  • Assume other duties as assigned by the Senior Education Program Manager.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work 40 hours per week (8 hours/day) including Saturday &/or Sunday.
  • Ability to address audiences of all ages.
  • A background in environmental studies or a related field.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Excellent oral presentation skills.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous experience working with children
  • Previous interpretation experience
  • Bilingual

Hours

8:30/9:00 a.m. to 5:00/5:30 p.m., 5 days/week including Saturday &/or Sunday

Term

Maximum of 14.5 weeks, May - August

How to Apply

Education Interpreter/SZ/Temporary/Full-Time

Location

Stone Zoo

Department

Education

Reports To

Education Program Manager

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, contact yards, and interpretive centers. 

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions.
  • Provide excellent customer service and positive interactions with all Zoo guests and employees.
  • Staff "Exploration Stations" stocked with biofacts and activities at specific zoo locations.
  • Assist with education programs as needed.
  • Help care for education program animal collection by cleaning, feeding, handling, and enriching them.
  • Work closely with Education volunteers and interns.
  • Assume other duties as assigned by the Education Program Manager.

Minimum Job Requirements

  • Must be at least 18 years of age or older
  • Available to work 40 hours per week (8 hours/day) including Sunday.
  • Ability to address audiences of all ages.
  • A background in environmental studies, animal care or a related field.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Previous animal care experience.
  • Excellent oral presentation skills.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous experience working with children
  • Previous interpretation experience
  • Bilingual

Hours

8:00 a.m. to 4:30 p.m., Sunday – Thursday OR Tuesday- Saturday

Term

Maximum of 14.5 weeks, late May – early September

How to Apply

Facilities Technician/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities                                                                  

Reports To

Director of Facilities

Essential Job Functions

Performs manual labor as it relates to the repair and maintenance of buildings, grounds, and equipment at both the Franklin Park and Stone Zoos. Repair or modification of existing exhibits, and construction of new exhibits in accordance with the instructions provided by the facilities manager. Ability to meet maintenance deadlines, work in a team environment as well as work independently with minimum supervision. Must be able to work in indoor and outdoor environments. Must be able to perform physical labor as defined by the projects at hand. Must be able to work weekend days and holidays on a rotating basis. Must be able to comply with ZNE’s essential staff requirements during emergency situations.

Duties & Responsibilities

  • Ability to work in Building Engines electronic web based work order system.
  • Ability to complete work orders and preventative maintenance assigned including, but not limited to, Electrical troubleshooting, Carpentry repair, Plumbing troubleshooting, HVAC and Welding.
  • Use of power and hand tools including, but not limited to:  saws, drills, planers, and ladders.
  • Making repairs to existing structures and exhibits.
  • Perform new construction following building codes.
  • Working independently and in team settings.
  • Ability to communicate in a professional manner to Zoo guests and employees.
  • Will require use of operating equipment including but not limited to, mini-trucks, full size trucks, dump trucks and golf cart.
  • Working outside in changing weather conditions.

Minimum Job Requirements

  • 3 years of experience as a maintenance technician.
  • Ability to communicate in English, both verbally and in writing.
  • Must have valid Massachusetts driver’s license in good standing.
  • Ability to work outside in changing weather conditions.
  • Must be available for 24 hour on call as needed.
  • Ability to work weekends.
  • Ability to lift and carry items up to 50 pounds.
  • Perform all other duties such as snow removal as requested.
  • Ability to work at both Franklin Park and Stone Zoo.
  • Must be able to respond to on-call situations when scheduled.

Preferred Job Requirements

  • High School Diploma or equivalent
  • Previous Work Order Management System Experience
  • Trade Certifications
How to Apply

Guest Relations Associate /Part-Time, April - October

Location

Franklin Park / Stone Zoo

Department(s)

Guest Relations
Admissions & Membership

Reports To

Guest Relations Supervisor / Crew Leader
Admissions Supervisor / Crew Leader

Essential Job Functions

Responsibilities include, greeting Zoo guests with a smile and welcoming attitude. Accurately tracking attendance and sales of Zoo guests through our admissions gate. Proactively selling ZNE membership packages, operating a variety of family friendly and fun amusement rides in accordance with MA state safety laws & procedures; some of which may require a valid driver’s license. As a Guest Relations Associate you will be responsible for additional programing and revenue facilitated by the Admissions & Membership area of the Guest Relations Department. Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Guest Relations Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests. Guest Relations Associate will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting.  The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential.  Must be able to work outdoors and in inclement weather elements common to winter, spring, summer and fall. Working hours: Guest Relations Associates will be required to work some weekends and holidays as well as evening hours based on sponsored Zoo events.

Duties & Responsibilities

  • Ability to answer guest questions in a polite and friendly manner.
  • Ability to follow safety procedures outline by Zoo New England.
  • Provide the highest level of customer service to Zoo guests.
  • Operate a variety of amusement rides in a safe manner.
  • Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately process and track Zoo guests at entrance.
  • Proactively sell ZNE membership packages.
  • Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Be Knowledgeable about ZNE’s membership program.
  • Attend departmental meetings to receive updates about the Zoos, our collection, coming attractions and programs.
  • Relieve other co-workers for lunch breaks as needed.
  • Flexibility with work hours based on Zoo activity levels.
  • Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

  • Must enjoy working in a fun workplace environment that is family friendly.
  • Available to work based on seasonal fluctuations and Zoo activity levels.
  • Ability to work some weekends and holidays.
  • Ability able to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Knowledge of and commitment to quality customer service standards.
  • Warm and friendly personality.
  • Fluency in the English Language.
  • Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

  • High School diploma or equivalent.
  • Second language is a plus.
  • At least 2 years of cash handling experience with credit card processing.
  • Per MA state law, must be at least 18 years of age to operate amusement rides.
  • Ability to work in a diverse work environment and with a diverse guest population.
  • Excellent attendance record.
  • Valid driver’s license.
  • 1 year of Hospitality or Retail experience.
  • Previous work experience in guest experience environment.
How to Apply

Lead Camp Counselor/FPZ/Temporary/Full-Time

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Lead Camp Counselor is to help the Education Program Coordinator plan, prep, and execute all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. Lead and work well with all other counselors, interns, and the Education Program Coordinator and other departments, including Animal Management and Admissions. 

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Franklin Park Zoo and share knowledge with campers.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp.
  • Ability to interpret and share knowledge learned about the Zoo and its animals to other counselors.
  • Fill in for the Education Program Coordinator when needed.
  • Work closely with Education volunteers and interns.
  • Assume other duties as assigned by the Education Program Coordinator.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work 40 hours per week (8 hours/day).
  • Ability to address audiences of all ages.
  • Ability to work with children of all ages.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Excellent oral presentation skills.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.
  • Previous experience working with children.
  • Willingness to learn how to handle Franklin Park Zoo program animals.
  • A background in environmental studies or a related field.

Preferred Job Requirements

  • Bachelor’s degree in environmental studies or a related field
  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with children in an educational setting
  • Previous experience in an animal field
  • Experience in a leadership position
  • Bilingual

Hours, Location, and Term of Appointment

Camp runs from 9:00 am – 3:00 pm with before and after care from 7:00 am-6:00 pm, 5 days/week, Monday – Friday.  Counselors will be expected to work shifts within this period, a minimum of 40 hours per week.  Final schedule will be set prior to start date.

Term

Mid-June – late August

How to Apply

Manager of Annual Giving and Development Operations/Full-time, Benefits

Location:  

Franklin Park Zoo        

Department: 

Development                                                           

Reports To: 

Vice President, Development

Essential Job Functions

The Manager of Annual Giving and Development Operations is responsible, under the supervision of the Vice President of Development, for the strategic execution and management of a comprehensive annual giving program. This will include identification, cultivation and solicitation of current donors and prospects with the purpose of securing new, renewed and increased support for Zoo New England’s annual fund. In addition, the Manager will foster the implementation of best practices in the supporting areas of gift processing, data management and donor relations, utilizing the Raiser’s Edge software program. The Manager will also demonstrate an appreciation for the foundation of annual giving as an essential component of major and gift planning programs. The Manager will develop and implement communication and solicitation strategies involving email, social media, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on building a strong, renewed and sustainable tradition of annual support for the Zoos.  Additionally, the Manager will be responsible for the oversight and management of the matching gift program, and any other special fundraising initiatives, as a component of annual giving.

Duties & Responsibilities

  • Determine collaboratively with the VP of Development, Development officers and CEO, as necessary, communication and solicitation strategies involving email, social media, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on shaping a strong, renewed and sustainable tradition of annual support
  • Develop, create and assess solicitations consistent with organizational goals, and in collaboration with internal departments.  
  • Oversee all annual giving including:  developing programs for segmented populations such as new members, seniors, LYBUNTS, and millennials; perform report writing and generation, gift processing, donor stewardship and all additional aspects of the maintenance of the Raiser’s Edge software.
  • Develop and maintain a moves management system utilizing Raiser’s Edge.
  • Oversee the management of Development operations and logistics, data and recordkeeping.
  • Work effectively with administrators, trustees and staff in order to gain strong participation in annual giving and inspire donors to higher giving levels.
  • Identify donors/prospects for future cultivation.
  • Other duties as assigned by the Vice President of Development.

Minimum Job Requirements

  • Bachelor's degree required.
  • Minimum of three years' experience working within a strong Development team.
  • Excellent verbal and written communications skills.
  • Strong organizational skills with the ability to multi-task and prioritize work.
  • Excellent skill and understanding of fundraising software programs, particularly Raiser’s Edge.
  • Ability to work independently and within a team environment.
  • Willingness and ability to work nights and weekends, as required.
  • Understanding of database management, gift processing and donor relations.
  • Ability to listen carefully to and understand prospect needs, both internally and externally, and proactively respond to those needs in a consistent, respectful, responsible and timely manner.
  • Demonstrated analytical and fund raising skills with the ability to recognize opportunities, identify high value activities and prioritize them to attain goals.
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint and external e-mail programs.

Preferred Job Requirements

  • Previous non-profit work in a membership based organization.
  • Demonstrated history of progressive growth of annual giving revenue.
  • Demonstrated history of increased work responsibility.
  • Demonstrated ability to interact with lead volunteers, including Board members and other volunteer affiliated groups.
  • Demonstrated interest in conservation, wildlife or other similar fields.
How to Apply

Marketing Manager/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Marketing

Reports To

Director of Marketing and Communications

Essential Job Functions

The Marketing Manager will be responsible for working on a wide range of events, projects, promotions and partnerships to advance the visibility of Zoo New England with the goal of driving attendance as well as attracting new groups and partners to the Zoos. The Marketing Manager will proactively cultivate new marketing partnerships and cross-promotional opportunities with new and existing partners. This position is also responsible for creating and executing marketing plans tied to specific initiatives, marketing segmentation and analytics, marketing sponsorships/trades and tracking and evaluating marketing activities.

Hours

The Marketing Manager’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will be times when the Marketing Manager will be required to work early mornings, evenings and weekends.

Duties & Responsibilities

  • Create and execute comprehensive marketing plans tied to specific initiatives (includes marketing to guests on grounds, marketing to the general public as well as identified target audiences)
  • Proactively cultivate new partnerships and cross-promotional opportunities with a wide range of new and existing partners
  • Track and analyze marketing plans and execution to measure effectiveness
  • Manage advertising and ad buys along with the Director of Marketing and Communications
  • Social media management – this is a shared responsibility with the Marketing Coordinator
  • Other duties as assigned

Minimum Job Requirements

  • Bachelor’s degree with 4-6+ years experience in marketing and public relations
  • Excellent written and verbal skills, as well as interpersonal skills working with the public, vendors, partners, sponsors and staff
  • Extreme attention to detail and the ability to meet deadlines in a fast-paced environment
  • Must be highly organized and self-motivated
  • Project management experience
  • Experience and knowledge of social media best practices and management
  • Thorough understanding of Google analytics
  • Experience managing and analyzing digital marketing campaigns
  • Thorough understanding and experience with e-mail marketing software
  • Proficiency with Microsoft Office products
  • Strong visual and design sensibility
  • Stays abreast of industry trends and successes

Preferred Job Requirements   

  • Marketing experience working for a non-profit and/or cultural attraction
  • Experience with design programs such as Adobe creative software is a plus
  • Knowledge of CMS software
  • Experience securing and managing event sponsorships, as well as media partnerships/sponsorships
How to Apply

Payroll Administrator/Part-Time, Benefits

Location

Franklin Park Zoo

Department

Finance 

Reports To

Accounting Supervisor

Essential Job Functions

Performs all activities necessary to process bi-weekly payrolls, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, and preparing special reports for management. Ensure that all employees are accurately paid on a biweekly basis as required by managers’ timesheets and Change of Status forms received from the Human Resources Department. This role requires someone who can work with minimal supervision, multi-task, maintain confidentiality and communicate and work effectively with their fellow peers. Will be responsible for answering employee requests, completing wages data section of earnings verification forms from internal and external partners.

Duties & Responsibilities

  • Responsible for the preparation and processing of biweekly payroll for over 200 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.
  • Responsible for the coordination efforts between payroll, human resources and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g. overtime, leave balances, and retirement contribution reports).
  • Establish/maintain employee payroll records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to ZNE policies including compliance with federal/state/local regulations.
  • Prepare monthly journal entries and enter into Financial Edge.
  • Assist with inputting journal entries relating to cash revenue receipts.
  • Troubleshoot all issues regarding employee payroll matters.
  • Sort and distribute biweekly payroll paystubs and checks and benefits reports.
  • Provide assistance with personnel payroll budgets.
  • Ensure 401K adjustments are filtered thru the payroll system for individual employees.
  • Upload and settle 401K loans and contributions remittances to Fidelity.
  • Provide adequate support of financial statements, workers comp and 401k audits and employee earnings requests.
  • Assist the Accounting Manager with board meeting packages, federal and state surveys.
  • Other general payroll and benefits related accounting duties that may be assigned by the Accounting Manager or the Director of Finance.

Minimum Job Requirements

  • 2 to 4 years in a Payroll environment, performing all payroll functions.
  • Associate's degree or equivalent training and education beyond high school. 
  • Two years of experience with ADP payroll processing.
  • Some knowledge of accounting.
  • Effective communication with finance department staff and other ZNE staff within various departments.
  • Experience solving concerns with both employees and upper management.
  • Excellent skills using accounting software and MS Office Suite.
  • Ability to maintain confidentiality and exercise extreme discretion.
  • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
  • Strong organizational skills, and the ability to work under pressure.
  • Ability to handle and prioritize multiple tasks and meet all deadlines.
  • Flexible personal style to work with diverse personalities. Professional, yet personable demeanor. 

Preferred Job Requirements

  • Bachelor's degree in Accounting preferred, not required
  • Excellent problem solving, investigative and judgment skills
How to Apply

 

Zookeeper/Full-Time, Benefits

Location

Franklin Park / Stone Zoo

Department

Animal Management

Reports To

Assistant Curator and Lead Keeper

Duties & Responsibilities

  • Participates in the care and feeding of the animal collection, which may include mammals, birds, reptiles, amphibians, fish, and invertebrates
  • Participates in procedures designed to meet the nutritional needs of exotic animals.  This includes preparing diets according to specifications, checking foodstuffs for spoilage, feeding animals according to procedures, recording food intake and making notes on changes, making recommendations for diet changes based on food intake, behavior, and general appearance.
  • Cleans exhibits and adjacent public areas to insure sanitary and safe conditions by hosing, scrubbing, sweeping, raking, shoveling, and disinfecting to remove manure, unconsumed food, litter, poisonous plants, and foreign objects.
  • Shifts animals in adjacent stall, pens, or dens for feeding or cleaning purposes.
  • Observes animals for unusual behaviors or appearance, signs of illness or injury, aggression, breeding, births, egg laying, hatching deaths, and eating habits.  Maintains daily records on this information and reports problems to his/her supervisor.  When applicable assists in the artificial incubation of eggs and handraising of young by maintaining equipment and applying appropriate techniques to insure viability, health, and survival of eggs and hatchlings.
  • Provides approved behavior and environmental enrichment in accordance with zoo policy.  Conducts approved, and cooperates with existing, operant conditioning sessions to improve the husbandry and health of the animals.
  • By assignment of Assistant Curator, attends veterinarian on rounds through assigned area. Assists curators, zoo veterinarian and veterinary staff in capture and restraint of zoo specimens for medical procedures or animal transfers using appropriate techniques and equipment.
  • Medicates animals according to the veterinarian's instructions to insure adequate health maintenance of the collection including measuring out medication or putting medication in the food or water.
  • Acclimates animals to stalls, chutes, crates, halters or perches for use in medical procedures, transfers, or educational demonstrations
  • Assists in transfer of animals by capturing, restraining, crating, and transporting.
  • Maintains exhibits, public areas, off-exhibit holding areas and grounds.  Monitors heating systems, recording temperatures; records operation of equipment, making minor repairs, landscaping, including mowing grass, fabricating minor exhibit structures and enhancements to provide attractive, safe and comfortable exhibits for zoo specimens and public areas for zoo visitors.
  • Interacts with and answers questions of zoo visitors by providing information about zoo specimens and policies, conducts tours and interviews as needed to meet the public relations needs of the zoo.
  • Monitors laborers and contractors while they are working in the keeper's assigned area and watches animals for signs of stress.  Checks the exhibit upon completion of work for safety hazards.
  • Trains and supervises new employees and volunteers assigned to exhibit areas and/or research projects.
  • Attends safety training as required.  Encouraged to attend keeper training and other professional development programs when offered.
  • Participates in formal and informal programs to educate the public.
  • As assigned by his/her supervisor, conducts and assists in research projects designed to improve animal care.
  • Assists in pest control programs.
  • Carries a two way radio as assigned and handles it responsibly.
  • Assists in department record-keeping by maintaining daily keeper log, individual care charts, census forms, enrichment calendars and weekly reports to the registrar, to ensure consistent, professional communications regarding all aspects of the collections maintenance.  Uses this information to compile reports as needed.
  • May be assigned to work in any area of either zoo.
  • Performs related work as required and/or assigned.
  • Inventories and submit requests for zoo supplies, feeds, and repair and maintenance materials to his /her supervisor as needed.
  • Participates in departmental meetings and makes recommendations regarding husbandry, exhibition, and development of standards and procedures.
  • Responsible for informing coworkers and supervisors of operational and/or procedural changes in order to maintain good communications.
  • Shares skills, knowledge and attitude, which will serve to enhance the performance of co-workers.
  • Identifies and submits requests for work orders to his/her supervisor as needed.
  • Annually submit ideas for evaluation goals, as well as complete set goals in a timely manner.
  • Complete, at minimum, 6 weeks rotation in each of the 5 animal management areas.

Physical Demands

  • Constantly moves about on foot from one animal area to another
  • Frequently raises/lowers, transports, and positions bags of grain and bales of hay weighing up to 50 pounds from truck to ground, from ground to barrels or pallets grasping with hands and arms, to maintain food stock and supplies
  • Frequently reaches, pushes, pulls and throws objects with hands to open and close doors/gates, and deliver food stuffs to animals at a distance
  • Frequently uses good balance to climb, ascend/descend stairs and ladders, works atop rockwork, and traverses uneven or slippery exhibit terrain to clean enclosures and feed animals
  • Frequently stoops, kneels, or crouches to clean, feed or observe animals
  • Occasionally converses with guests, co-workers and contractors to exchange accurate information for animal welfare, education and safety purposes
  • Must be able to inspect, detect and identify animal health and welfare concerns and safety issues using hearing (radio), sight (including color identification to see blood in stools), and smell (to detect moldy food stuffs, change in stools, etc.)

Working Conditions

  • Constantly working in outdoor climatic conditions including rain, extreme cold or heat, and humidity
  • Occasionally working around moving mechanical parts such as hydraulic doors, fans, pumps, heaters, etc.
  • Frequently exposed to and working in close contact with a variety of exhibit animals (including mammals, birds, reptiles, amphibians, fish and insects), animal waste, dander, feathers, hay, dust, allergens and contagious diseases
  • Occasionally working around electric fencing
  • Occasionally working in small spaces with loud animals
  • Frequently handling toxic and/or hazardous materials for cleaning enclosures and medicating animals
  • Occasionally working in confined or cramped spaces
  • Occasionally working from an elevated position

Minimum Job Requirements

  • Must be willing and able to assist in emergencies and cope with high stress situations, e.g., the recapture of escaped animals or emergency assistance to guests as directed
  • High School Diploma or GED
  • TB tested negative before starting and tested yearly thereafter; acceptance of zoonotic disease prevention protocols as mandated by ZNE, including rabies, hepatitis, prophylactics, fecal screens, serum storage, etc.
  • Good work history
  • Must speak and read English, and possess written and oral communication skills to understand instructions and information of a technical nature
  • Must have the ability and willingness to use a computer to check emails and calendar appointments, initiate and respond to communications, compile and maintain records
  • Must possess a valid drivers' license and be able to drive a full size vehicle on public roads
  • Must possess the ability and responsibility to train others in these areas safely
  • Must have the ability and willingness to enhance the knowledge and skills needed to provide professional animal care
  • Must have the ability and willingness to function independently and as a member of a team
  • Must have no allergies, diseases, or conditions that would prevent working in any area of the Zoos
  • Must be capable of basic math
  • Must be able to lift at least 50 lbs
  • Must have ability and willingness to use hand and small power tools
  • Must have ability and willingness to work weekends, holidays, and overtime

Preferred Job Requirements

  • College degree in related field
  • Demonstrated general knowledge and skill development in the management of animals in a zoo
How to Apply