Job Opportunities

Manager of Annual Giving and Development Operations/Full-time, Benefits


Franklin Park Zoo        



Reports To: 

Vice President, Development

Essential Job Functions

The Manager of Annual Giving and Development Operations is responsible, under the supervision of the Vice President of Development, for the strategic execution and management of a comprehensive annual giving program. This will include identification, cultivation and solicitation of current donors and prospects with the purpose of securing new, renewed and increased support for Zoo New England’s annual fund. In addition, the Manager will foster the implementation of best practices in the supporting areas of gift processing, data management and donor relations, utilizing the Raiser’s Edge software program. The Manager will also demonstrate an appreciation for the foundation of annual giving as an essential component of major and gift planning programs. The Manager will develop and implement communication and solicitation strategies involving email, social media, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on building a strong, renewed and sustainable tradition of annual support for the Zoos.  Additionally, the Manager will be responsible for the oversight and management of the matching gift program, and any other special fundraising initiatives, as a component of annual giving.

Duties & Responsibilities

  • Determine collaboratively with the VP of Development, Development officers and CEO, as necessary, communication and solicitation strategies involving email, social media, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on shaping a strong, renewed and sustainable tradition of annual support
  • Develop, create and assess solicitations consistent with organizational goals, and in collaboration with internal departments.  
  • Oversee all annual giving including:  developing programs for segmented populations such as new members, seniors, LYBUNTS, and millennials; perform report writing and generation, gift processing, donor stewardship and all additional aspects of the maintenance of the Raiser’s Edge software.
  • Develop and maintain a moves management system utilizing Raiser’s Edge.
  • Oversee the management of Development operations and logistics, data and recordkeeping.
  • Work effectively with administrators, trustees and staff in order to gain strong participation in annual giving and inspire donors to higher giving levels.
  • Identify donors/prospects for future cultivation.
  • Other duties as assigned by the Vice President of Development.

Minimum Job Requirements

  • Bachelor's degree required.
  • Minimum of three years' experience working within a strong Development team.
  • Excellent verbal and written communications skills.
  • Strong organizational skills with the ability to multi-task and prioritize work.
  • Excellent skill and understanding of fundraising software programs, particularly Raiser’s Edge.
  • Ability to work independently and within a team environment.
  • Willingness and ability to work nights and weekends, as required.
  • Understanding of database management, gift processing and donor relations.
  • Ability to listen carefully to and understand prospect needs, both internally and externally, and proactively respond to those needs in a consistent, respectful, responsible and timely manner.
  • Demonstrated analytical and fund raising skills with the ability to recognize opportunities, identify high value activities and prioritize them to attain goals.
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint and external e-mail programs.

Preferred Job Requirements

  • Previous non-profit work in a membership based organization.
  • Demonstrated history of progressive growth of annual giving revenue.
  • Demonstrated history of increased work responsibility.
  • Demonstrated ability to interact with lead volunteers, including Board members and other volunteer affiliated groups.
  • Demonstrated interest in conservation, wildlife or other similar fields.
How to Apply

Security Officer/ Full-or Part-Time


Security Officer


Franklin Park/Stone Zoo



Reports To

Site Supervisor

Employee Classification


Employment Status

Full-Time, Benefit Eligible  OR Part-Time                

Essential Job Functions

Responsible for the safety and security of ZNE’s visitors, staff, collection and property.  The ability to abide by and utilize security protocols as identified. Successful completion of all departmental training. Ability to complete required security forms and logs in an accurate and timely fashion. Must be able to effectively communicate with Zoo New England employees, guests and vendors while providing security related services.  Must have a professional, pleasant and respectful demeanor in the course of providing security services to employees, guests and vendors. Responsible for enforcing company policies throughout the Zoos as required. Must be able to work at both the Franklin Park Zoo in Boston and the Stone Zoo in Stoneham, MA.

Duties & Responsibilities

  • Enforce all Company policies and procedures and report all violations to immediate supervisor.
  • Enforce all Company traffic rules and issue traffic tickets.
  • Maintain a highly visible patrol of Zoo grounds with Morse Watchmen System.
  • Issue and maintain employee IDs.
  • Maintain a professional appearance and attitude at all times.
  • Write clear and concise Incident Reports, complete Daily Activity Logs.
  • Escort or drive motor vehicle to transport money and valuables to prevent theft and ensure safe delivery.
  • Follow all departmental policies/procedures and orders.
  • Respond to all emergencies, administer CPR and/or First Aid.
  • Ability to work holidays, weekends and nights.
  • Assist guests and staff, as necessary.
  • Report all safety/fire hazards to the Security Manager or Site Security Supervisor through Daily Activity Log.
  • Participate in all departmental and Zoo-wide training programs.
  • Lock/unlock buildings or gates, as needed.
  • Perform any additional duties as required by the Security Supervisor.
  • Ability to work in adverse weather conditions for prolonged periods of time.
  • Notify appropriate personnel and departments of incidents and/or problems.
  • Report any and all situations that are out-of-the-norm.
  • Report any safety or hazards concerns to Security Supervisor.

Minimum Job Requirements

  • Must be dependable, trustworthy, reliable, and have good moral character.
  • Able to communicate effectively, both written and verbally.
  • Ability to follow directions both, written and verbal. Capable of making sound judgments.
  • Must remain alert at all times while on duty.
  • An understanding of the use of a two-way radio system.
  • Ability to maintain emotional control in all situations.
  • Ability to remain calm in an emergency/crisis situation.
  • Strong Computer Skills.
  • Confident in own abilities to perform the duties required.
  • Valid Driver’s license in good standing.
  • High School diploma or GED
  • Reliable means of communication for emergencies (i.e., telephone, pager, etc.)

Preferred Job Requirements

  • 3 years’ experience in Security, Law Enforcement or Military.
  • Capable of deductive reasoning.
  • Current First Responder and CPR certifications.
  • Previous training in self-defenses, baton, OC, etc.
  • Report writing experience.
How to Apply

ZooLights Associate/Seasonal/Part-Time

Position Overview:

This 2016 holiday season, Zoo New England is launching a specialversion of Stone Zoo’s annual evening holiday event -“ZooLights”.  We are on the hunt for qualified ZooLights Associates that will become an integral part of our event management team. This position is a stellar opportunity to gain experience in event management and hospitality. Selected candidates will gain exposure to all facets of Zoo operations from generating ticket sales to managing Stone Zoo’s new Live Reindeer Photo-Op area!  Available positions are very limited and fill up fast. This is an incredibly unique seasonal position you don’t want to miss out on!

Event & Salary Details:

  • ZooLights staff shifts are from 4:15 - 9:30pm.
  • The event kicks off the day after Thanksgiving and runs through January 1st.
  • Compensation starts at $11.00 - $12.00 per hour. Double-time is offered on holiday nights (Christmas Eve, New Year’s Eve, and New Year’s Day). Closed on Christmas Day.

Role Responsibilities:

  • Upbeat and positive candidate; able to cultivate a fun and exciting holiday atmosphere while managing to guest expectations.
  • Responsible for the operation of various amusement rides; ultimately prioritizing and ensuring guest safety at all times.
  • Work directly with ZooLights Supervisor to coordinate event details such as ticket sales, crowd control, and revenue generating programs all-while delivering a high-level of customer service to event guests.
  • Ability to handle and monitor cash in compliance with Zoo New England’s polices (training will be offered).
  • Self-starter able to take initiative and face guest challenges with a polite demeanor and positive attitude.

Preferred Job Requirements

  • Must be available to work evenings; schedules tend to fluctuate based on event activities. Please note, this is an outdoor winter event.
  • 18 years of age (per MA state law to operate amusement rides).
  • At least 2 years of cash handling experience preferred, but not required.
  • 1 year of retail or hospitality experience preferred, but not required.
  • Primary language is English.
  • Previous work experience in guest relations environment is a plus.
  • Second language is a plus.

Application Information:

  • Please use the following email subject line convention: ZooLights Associate Candidate – Your First & Last Name
  • In the body of the email please include your schedule availability:
    • For Example - Mondays, Tuesdays, Wednesdays from open to close
How to Apply