Franklin Park Zoo is Sold Out through Friday, April 23. Stone Zoo is Sold Out through Saturday, April 24. We hope you can visit on another day!

Know Before You Go: We've modified the Zoo experience in accordance with public guidance and health recommendations. Please review our FAQs (FPZ and SZ) before your visit. Members:​ Online reservations are required for your visit.


Visitor FAQ

Additional Re-Opening FAQs

Know Before You Go:
In order to ensure the safety of staff and guests, we've made modifications to the Zoo experience in accordance with public guidance and health recommendations. Please be sure to review the following before your visit:
Re-Opening FAQs | Stone Zoo Map

How late is the Zoo open?

Stone Zoo is open year-round. Hours are:

Oct.1 – Mar. 31: Daily 10 a.m. – 4 p.m. 
Apr. 1 – Sept. 30:
Mon-Fri 9 a.m. – 5 p.m., weekends and holidays 9 a.m. – 6 p.m.
Last entry one half hour before closing.

I can't find my pre-purchased tickets in my email.

Use the "order lookup" function in the menu of our ticketing site for access to your tickets. You will need to provide the email address and phone number used during purchase.

Is the Zoo open in the winter?

Yes! Our Zoos are open year-round. Check out our Winter Visits page for full details on animals you’ll see and special winter events we host.

Can I bring my own food with me to the Zoo?

You’re welcome to bring your own lunch and snacks with you. We have plenty of picnic areas available. Please note: glass containers, straws or alcohol are not allowed on Zoo grounds.  Please help in our conservation efforts by throwing away garbage and recycling plastic and aluminum cans.

I forgot to pack something. Where can I purchase essential items?

Our gift shop sells all the essentials, like batteries, sunscreen, umbrellas, first aid kits, basic medication, etc. Bandaids and first aid kits are also available at Zoo admissions booths.

Where’s the nearest restroom and changing station?

Every public restroom –both male and female—has a changing station. 

Restrooms are located by the entrance next to the pond and toward the back of the Zoo near the gift shop. View map.

Are you open if it's raining?

Yes! All daytime Zoo tickets are rain-or-shine, and we don't offer refunds, rainchecks or rescheduling. We encourage you to dress accordingly, or check out our gift shop for rain gear during your visit.

Do you offer any discounts?

Check out our Special Offers page for upcoming specials, or become a member.

A membership typically pays for itself in just two visits. Your membership allows free admission to both Franklin Park Zoo and Stone Zoo for one full year, and includes exclusive benefits. Learn more about becoming a member!

Can I smoke in the Zoo?

Smoking within our Zoo is prohibited. Check with the Admissions booth for the closest permissible location.

Membership questions?

See our Membership FAQ page.

Does Zoo New England donate tickets for charitable causes?

Yes—please see our Zoo & the Community page for full details on donation requests.


Have a question that wasn’t answered here? Contact us.