Know Before You Go: We've modified the Zoo experience in accordance with public guidance and health recommendations. Please review our FAQs (FPZ and SZ) before your visit. Members:​ Online reservations are required for your visit.


Caribbean flamingo

Stone Zoo Re-Opening FAQ

Know Before You Go

We care about you and want to ensure a fun and safe experience for everyone who visits. In order to ensure the safety of staff and guests, we've made modifications in accordance with public guidance and health recommendations. For the safety of our guests, staff and animals the following must be observed when visiting.

maskWear a face mask/covering in compliance with Massachusetts Department of Public Health Guidelines. Please note: Children under two are not required to wear a face covering.

social distanceMaintain social distance of 6 feet between other guests not in your party.

timed entryEnter the Zoo at the time listed on ticket. Please arrive no more than 5 minutes before your assigned time.

respectRespect Zoo rules to protect humans and animals.

Experience an Outdoor Safari Walk

Thank you for your support and visit to Zoo New England’s Stone Zoo. We're so happy to welcome you back, and we appreciate your understanding as we've made changes to the guest experience. In accordance with public guidance at this time, indoor exhibit buildings cannot be opened. This includes the indoor Animal Discovery Center. There's still plenty to see and experience!

safari walkThe Outdoor Safari Walk is a one-way trail through most of the Zoo’s exhibits including:

Caribbean Coast: Caribbean flamingos, macaws and bush dogs  

• Treasures of the Sierra Madre: Chacoan peccary, cougar, coati, and jaguar

• Windows to the Wild: African spurred tortoises, two-toed sloth, red-rumped agouti, rock hyrax, prehensile-tailed porcupine, cotton-top tamarins, and more.

• Yukon Creek: black bears, North American porcupine, arctic fox, Canada lynx, and reindeer

• Himalayan Highlands: Snow leopards, yak and markhor

Guests will also see colobus monkeys, white-cheeked gibbons, North American porcupines, and Mexican gray wolves (a new pack of 2-year old brothers!).

The playground is open. Parents, guardians and other adults supervising children should monitor children at all times to ensure proper social distancing and adherence to face covering requirements.

Zoo Map

Please note:

  • For the animals' health, safety and well-being, some animals may not be on exhibit due to weather, exhibit work, or veterinary procedures.
  • Seasonal attractions and activities will not be available at this time including amusement rides and the Masters of Flights: Birds of Prey.
  • When spending time at an exhibit, please respect physical distancing guidelines.


  • Capacity is limited to allow for social distancing.
  • Online reservations are REQUIRED for members and general admission ticket buyers to help manage capacity limits and minimize contact at the entrance. Reservations are made for a specific date and time to ensure the Zoo is operating safely within the capacity limit and adhering to the proper social distancing requirements.
  • Member admission will still be free, but tickets MUST be reserved ahead of time.
  • To make the check-in process as fast and safe as possible, please print your tickets before arriving at the Zoo.
  • Visitors will not be admitted into the Zoo before their ticketed time slot.
  • There will be a one-way flow throughout most of the Zoo. Please follow the signage.
  • Social distancing must be observed throughout your visit. There will be areas with social distancing graphics on the ground for your convenience.
  • Guests or members without online access can reserve a time slot by calling 617-989-2076.
Purchase Timed Tickets

Health and Safety

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. While we have instituted safety measures reducing capacity, timed tickets, facial covering requirements consistent with Massachusetts Department of Public Health guidelines, additional cleaning protocols and hand sanitizer stations for guests, by visiting Zoo New England’s Stone Zoo you voluntarily assume all risks related to exposure to COVID-19.

What we are doing:

  • The Zoo is following a strict cleaning schedule for all high-contact surfaces and restrooms.
  • All Zoo staff and volunteers are required to wear face masks, provide daily temperature checks, and immediately report any flu-like symptoms to their supervisor.
  • Additional hand sanitizer and hand washing stations are located throughout the Zoo.
  • We have suspended our in-person interpretations and keeper chats for the time being to avoid crowding.

What you need to do:

  • In accordance with Massachusetts Department of Public Health, Zoo visitors are REQUIRED to wear face coverings while visiting the Zoo. Please make sure you have a face covering with you.
  • If you feel sick prior to visiting, please stay home and select another day to visit.
  • Maintain social distancing of at least 6 feet between you and other Zoo visitors not in your party.
  • Remember to wash your hands often for at least 20 seconds, and do not touch your eyes, nose or mouth.



Are reservations required for entry to the Zoo?

Yes, reservations are required for both members and non-members. Reservations are made for a specific date and time to ensure the Zoo is operating safety within the capacity limit and adhering to the proper social distancing requirements.

  • General admission and member reservations are limited each day. Once capacity is reached, we will be unable to allow entry to any more guests.
  • Members may reserve a time slot for themselves and up to as many guests allotted with their membership level.
  • Members will need their photo ID, membership card and reserved tickets to check in.
  • To make the check-in process as fast and safe as possible, please print your tickets before arriving at the Zoo.
  • Guests with general admission will need their reserved tickets (printed or on phone) to check in.
  • Guests must arrive at their reserved time slot to ensure capacity is not exceeded. The final time slot is 4:00 p.m. each day.
  • If you arrive early for your designated time slot, please wait in your vehicle until 5 minutes before your time slot.
Purchase Timed Tickets


Will you accept cash as payment?

Tickets must be purchased ahead of time online. We accept all major credit and debit cards.

If you need to use cash to purchase a ticket, please call ahead of time at 617-989-2076.

Cash will be accepted at all of our concession and gift locations.

What if I am late for my reserved time slot?

Capacity within time slots is limited. We ask that all guests make every effort to arrive on time. If you have a concern please call 617-989-2076.

What if I make a reservation and I'm unable to attend at the date/time I selected?

In order for a timed reservation system to work as best as possible, please make sure you are able to attend your reserved slot at time of purchase. 

I bought the wrong tickets/timeslot. Can this be fixed?

All ticket sales are final. Due to capacity limits, we cannot reschedule or refund tickets. 

What if I have Zoo tickets that I had purchased before?

Please call 617-989-2076 to speak with an admissions associate to help with ticket confirmation and reservation. All guests must reserve their time slot prior to their visit.

Can I reserve tickets for a group?

At this time, group size is limited to 10 people or less. It is recommended by the Massachusetts Department of Public Health that groups contain members of the same household.

After I purchase my reservation and enter the Zoo, will my time be limited or restricted?

Each timed reservation group should have more than enough time to see all available and open exhibits, however it is important to note that most Zoo pathways will be set in a one-way direction, encouraging guests to move along while adhering to the social distancing recommendations set by the state and CDC.

I can't find my pre-purchased tickets in my email.

Use the "order lookup" function in the menu of our ticketing site for access to your tickets. You will need to provide the email address and phone number used during purchase.

Will the bathrooms be open?

Yes, some bathrooms will be available and also set with limited capacities and increased cleaning schedule.

Are you open if it's raining?

Yes! All daytime Zoo tickets are rain-or-shine, and we don't offer refunds, rainchecks or rescheduling. We encourage you to dress accordingly, or check out our gift shop for rain gear during your visit.

Will food be available for purchase?

Yes, food is available for purchase.

The Yukon Creek Cafe offers a selection of wraps, sandwiches, burgers, fries, and many other kid-friendly foods.

The Trading Post Gift Shop sells snacks and beverages year-round.

Picnic Areas
There are plenty of outdoor picnic tables where you can bring your own food to the Zoo and eat.

Are EBT/WIC/Reciprocal/Military/Teacher discounts available?

We are currently not able to offer the reciprocal, military and teacher discounts. For questions, please call 617-989-2076.

EBT and WIC cardholders please click here for details.

Are library passes being honored?

We are accepting library passes. Please check with your local library to ask if they participate in this program. We are working with library partners to provide passes with single use codes. Guests who picked up a pass before August 2020 can call or e-mail the Membership office at or 617-989-2076 to exchange these passes for a single use code. Old tickets should be turned into the Admissions booth upon arrival. 

Am I required to wear a facial covering?

In accordance with the Massachusetts Department of Public Health, Zoo visitors are REQUIRED to wear face coverings while visiting the Zoo. Please make sure you have a face covering with you.

This does not apply to children under the age of two or those with specific medical issues. Religious groups and practices may also be exempt.

Will I have to wait in line to enter the Zoo?

If you arrive early for your designated time slot, please wait in your vehicle until 5 minutes before your time slot. 

Can I buy Zoo tickets before my visit?

Yes. Tickets must be reserved online before your visit. You can reserve your tickets for a specific date and time.

To make the check-in process as fast and safe as possible, please print your tickets before arriving at the Zoo.

Purchase Timed Tickets

Can I leave the Zoo and come back in?

In order to safely operate within our capacity restrictions there will be no re-entry.

Can I bring in food?

Yes, you are welcome to bring in your own food, although please note there will be no available indoor seating areas and any outdoor seating will be limited.

Are coolers allowed in the Zoo?

No, coolers are not allowed in the Zoo at this time.

Will indoor facilities be open?

No, all indoor facilities are currently closed in accordance with public guidelines. As this changes, we will update this page.

Will strollers or wheelchair be available for rental?

Not in this phase of our re-opening.

Will vending machines be available?

Not in this phase of our re-opening.