X

Current Job Opportunities

Camp Counselor & Summer Interpreter/SZ/Temporary/Full-Time

Location

Stone Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Camp Counselor is to assist the Camp Director in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. Throughout the summer counselors will be working with children and animals so the applicant must feel comfortable in this setting.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13
  • Assist in before and after care for campers
  • Help in preparing and creating activities and crafts before and during camp
  • Learn about the animal collection at Stone Zoo to be able to better teach campers and guests
  • Assist in interpretation at animals exhibits to teach guests about our animals
  • Help with cleaning and feeding of our program animals when necessary
  • Learn how to handle some of our program animals and be able to use them for encounters for camp and/or visitors
  • Work closely with Education volunteers and interns
  • Assume other duties as assigned by the Camp Director

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day)
  • Previous experience working with children
  • Ability to work with children of all ages
  • Willingness to learn how to handle Stone Zoo program animals
  • A background in environmental studies or a related field
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience in the animal field
  • Bilingual

Hours, Location, and Term of Appointment

8:30 a.m. to 5:00 p.m. or 7:30 a.m. – 4:00 p.m., 5 days/week, Monday – Friday.

Term

Maximum of 14.5 weeks, late May – early September

How to Apply

Camp Counselor/FPZ/Temporary/Full-time

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Camp Counselor is to assist the Education Program Coordinator in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care and all other aspects of camp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. Must be comfortable engaging children with educational activities and games.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Franklin Park Zoo to be able to better teach campers.
  • Learn how to handle some of our program animals and be able to use them for encounters for camp.
  • Assume other duties as assigned by the Education Program Coordinator.

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work a minimum of 40 hours per week Monday-Friday.
  • Previous experience working with children.
  • Ability to work with children of all ages.
  • Willingness to learn how to handle Franklin Park Zoo program animals.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience working with teens in a professional setting
  • Previous experience in an animal field
  • Current CPR / First Aid certification
  • A background in environmental studies or a related field
  • Bilingual

Hours, Location, and Term of Appointment

Hours:  Camp runs from 9:00 am – 3:00 pm with before and after care from 7:30 am - 5:30 pm, 5 days/week, Monday – Friday.  Counselors will be expected to work either the 7:30 am – 4:00 pm shift or the 9:00 am – 5:30 pm shift for a minimum of 40 hours per week.  Final schedule will be set prior to start date.

Term: 

Mid-June – late August

How to Apply

 

Education Interpreter/SZ/Temporary/Full-Time

Location

Stone Zoo

Department

Education

Reports To

Education Program Manager

Duration

Seasonal Full-Time

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, contact yards, and interpretive centers.

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions
  • Provide excellent customer service and positive interactions with all Zoo guests and employees
  • Staff "Exploration Stations" stocked with biofacts and activities at specific zoo locations
  • Assist with education programs as needed
  • Help care for education program animal collection by cleaning, feeding, handling, and enriching them
  • Work closely with Education volunteers and interns
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day) including weekends
  • Ability to address audiences of all ages
  • A background in environmental studies, animal care, or a related field
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Previous animal care experience
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous experience working with children
  • Previous paid interpretation experience
  • Bilingual

Term

Maximum of 14.5 weeks, late May – early September

How to Apply

Group Sales Coordinator/Full-Time, Benefits

Department

Membership & Guest Experience

Location

Franklin Park Zoo

Reports to

Director, Membership & Guest Experience

Essential Job Functions

This is an exciting opportunity for a self-motivated, energetic and enthusiastic individual to play a key role in the development and growth of the group sales program at Zoo New England. The Group Sales Coordinator will be the primary contact for hotels, group leaders, corporate, concierges and university/colleges. This individual will play a key role in the development of annual group sales plans, strategies and annual goals. This individual will also create and implement sales action plans for hotel ticket sales, universities/colleges and corporate.

The Group Sales Coordinator will work closely with the Director of Membership & Guest Experience to successfully market group sales and meet departmental goals.

Duties & Responsibilities

  • Play a key role in the development and growth of the group sales program at Zoo New England
  • Serve as the primary contact for hotels, group leaders, corporate, concierges and university/colleges
  • Play a key role in the development of annual group sales plans, strategies and annual goals
  • Create and implement sales action plans for hotel ticket sales, universities/colleges and corporate guests
  • Work closely with marketing department staff to develop sales collateral and ensure coordinated promotion
  • Identify and proactively work to develop relationships with potential marketing partners
  • Assist the Membership & Guest Experience department
  • May represent Zoo New England at local tradeshows and participate in civic and professional organizations to promote the visibility of the Zoos
  • Other duties as assigned

Minimum Job Requirements

  • Bachelor’s degree with 2-4+ years sales and customer service experience
  • Experience with effective sales techniques
  • Excellent written and verbal skills, as well as interpersonal skills working with the public, vendors and partners
  • Extreme attention to detail and the ability to meet deadlines in a fast-paced environment
  • Ability to multi-task
  • Must be highly organized and self motivated
  • Project management experience
  • Proficiency with Microsoft Office products

Preferred Job Requirements

  • Experience in the travel, tourism and hospitality industry is preferred

Hours

The Group Sales Coordinator’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will times when the Group Sales Coordinator will be required to work early mornings, evenings and weekends.

Salary

Please submit your requirements.

How to Apply

Landscaper/Full-Time, Benefits

Location

Franklin Park Zoo and Stone Zoo

Department

Horticulture                       

Reports To

Curator, Horticulture    

Pay Rate

$10/hour   

Essential Job Functions

Supervises seasonal employees, volunteers, community service workers and apprentice horticulturists on an as assigned basis.

Duties & Responsibilities

  • Participates in the installation and maintenance of the landscapes at both the Franklin Park and Stone Zoos.
  • Participates in all aspects of landscape construction and exhibit construction as pertains to the landscape.
  • Plants trees, shrubs, plants, flowers, bulbs, seed and sod, as directed.
  • Prepares planting areas, installs walls, fences, pathways, irrigation systems and water features, as directed.
  • Waters trees, shrubs, plants and flowers utilizing irrigation systems, sprinklers, hoses, or by hand.
  • Performs all aspects of plant maintenance including:  weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.
  • Performs all aspects of grounds maintenance including: raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.
  • Operates machinery including:  mowers, hedgers, weed-whackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, backhoe-loaders, tractors and sod cutters.
  • Assists in the collection and transport of purchased or donated trees, plants and flowers.
  • Assists in the supervision of Community Service groups, Seasonal employees, Volunteers and Interns.
  • Monitors Zoo grounds to make sure they are safe, clean, attractive and comfortable for Zoo guests and staff.
  • Purchases parts and materials, as directed.
  • Interacts with and answers questions of Zoo guests by providing information about the Zoo and acts as a Good-Will Ambassador for the Zoo.
  • Operates two-way radio responsibly and professionally.
  • Attends training and education programs and seminars.
  • Works outside in all weather.
  • Performs related or non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

  • Some basic knowledge of landscaping and horticultural principles and practices.
  • Ability to provide quality customer service to both internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to work under conditions including adverse weather and heights.
  • Ability to operate machinery.
  • Must be able to lift at least 50 pounds.
  • Must have a negative result on a TB test.
  • Must have the ability and willingness to work independently and as a team member.
  • Must have a valid driver’s license and a good driving record.
  • Must be able and willing to work weekends, holidays and overtime, as needed.
  • Must have a good work history.
  • Ability to perform heavy manual labor.
How to Apply

Lead Camp Counselor/FPZ/Temporary/Full-Time

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Lead Camp Counselor is to help the Education Program Coordinator plan, prep, and execute all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. This role will be involved in running before and after care alongside co-counselors. This applicant must be willing to lead and work well with all other counselors, interns, and the Education Program Coordinator and other departments, including Animal Management and Admissions. 

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13
  • Assist in before and after care for campers
  • Help in preparing and creating activities and crafts before and during camp
  • Learn about the animal collection at Franklin Park Zoo to be able to better teach campers
  • Learn how to handle some of our program animals and be able to use them for encounters for camp
  • Be able to take what they have learned about the Zoo, its animals, and interpretation to help teach the other counselors
  • Be able to fill in for the Education Program Coordinator when needed
  • Work closely with Education volunteers and interns
  • Assume other duties as assigned by the Education Program Coordinator

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day)
  • Ability to address audiences of all ages
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain
  • Previous experience working with children
  • Ability to work with children of all ages
  • Willingness to learn how to handle Franklin Park Zoo program animals

Preferred Job Requirements

  • Bachelor’s degree in environmental studies or a related field
  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with children in an educational setting
  • Previous experience working with teens in a professional setting
  • Previous experience in an animal field
  • Current CPR / First Aid certification
  • Experience in a leadership position
  • Bilingual

Hours, Location, and Term of Appointment

Hours: Camp runs from 9:00 am – 3:00 pm with before and after care from 7:30 am – 5:30 pm, 5 days/week, Monday – Friday.  The Lead Counselor will be expected to work a shift from 9:00 am – 5:30 pm, with additional hours in the morning or evening as needed for a minimum of 40 hours per week.  Final schedule will be set prior to start date.

Term

Mid-June – late August

How to Apply

Lead Camp Counselor/SZ/Temporary/Full-Time

Location: 

Stone Zoo

Department:

Education

Reports To:

Education Program Manager

Essential Job Functions

The role of the Lead Camp Counselor is to help the Camp Director plan, prep, and execute all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. This role will be involved in running before and after care alongside co-counselors. Lead and work well with all other counselors, interns, and the Director and other departments, including Animal Management and Admissions.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13.
  • Assist in before and after care for campers.
  • Help in preparing and creating activities and crafts before and during camp.
  • Learn about the animal collection at Stone Zoo to be able to share knowledge with campers.
  • Assist in interpretation at animal exhibits to teach guests about our animals when camp is not in session.
  • Help with cleaning and feeding of our program animals.
  • Learn how to handle some of our program animals and be able to perform encounters for camp and/or visitors.
  • Ability to interpret and share knowledge learned about the Zoo and its animals to other counselors.
  • Fill in for Director when needed.
  • Work closely with Education volunteers and interns
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Must be at least 18 years of age or older.
  • Available to work 40 hours per week (8 hours/day).
  • Ability to address audiences of all ages.
  • Ability to work with children of all ages
  • A background in environmental studies or a related field.
  • Outstanding customer service skills, both internal and external.
  • Ability to provide excellent customer service to ZNE customers, clients, and employees.
  • Excellent oral presentation skills.
  • Ability to work independently as well as in a team.
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors.
  • Reliable transportation to and from work.
  • Willingness to spend long periods of time outdoors.
  • Ability to lift 50 pounds and walk over uneven terrain.
  • Previous experience working with children.
  • Willingness to learn how to handle Stone Zoo program animals.

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with children in an educational setting
  • Previous experience in the animal field
  • Experience in a leadership position
  • Bilingual

Hours and Term of Appointment

8:30am-5pm., 5 days/week, Monday – Friday.

Term:

Maximum of 14.5 weeks, late May – early September

How to Apply

Membership & Guest Experience Associate/FPZ & SZ/Seasonal

Location

Franklin Park / Stone Zoo

Department(s)

Guest Experience                                    

Reports To

Guest Experience Supervisor

Employment Status

Seasonal Full-time/Part-Time      

Employment Classification

Non-Exempt

Essential Job Functions

As a Guest Experience Associate, you will be responsible for additional programming and revenue facilitated by the Admissions & Membership area of the Guest Experience Department. Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Guest Experience Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests.

Guest Experience Associates will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting. The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential. 

Responsibilities include:

  • Greeting Zoo guests with a smile and welcoming attitude.
  • Accurately tracking attendance and sales of Zoo guests through our admissions gate.
  • Proactively selling ZNE membership packages, operating a variety of family friendly and fun amusement rides in accordance with MA state safety laws & procedures; some of which may require a valid driver’s license.
  • Must be able to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Working hours: Guest Experience Associates will be required to work some weekends and holidays as well as evening hours based on sponsored Zoo events.

 Duties & Responsibilities

  • Answer guest questions in a polite and friendly manner.
  • Follow safety procedures outline by Zoo New England.
  • Provide the highest level of customer service to Zoo guests.
  • Operate a variety of amusement rides in a safe manner.
  • Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately process and track Zoo guests at entrance.
  • Proactively sell ZNE membership packages.
  • Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Be knowledgeable about ZNE’s membership program.
  • Attend departmental meetings to receive updates about the Zoos, our collection, coming attractions and programs.
  • Relieve other co-workers for lunch breaks as needed.
  • Flexibility with work hours based on Zoo activity levels.
  • Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

  • Must enjoy working in a fun workplace environment that is family friendly.
  • Available to work based on seasonal fluctuations and Zoo activity levels.
  • Ability to work some weekends and holidays.
  • Ability to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Knowledge of and commitment to quality customer service standards.
  • Warm and friendly personality.
  • Fluency in the English Language.
  • Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

  • High School diploma or equivalent.
  • Second language is a plus.
  • At least 2 years of cash handling experience with credit card processing.
  • Per MA state law, must be at least 18 years of age to operate amusement rides.
  • Ability to work in a diverse work environment and with a diverse guest population.
  • Excellent attendance record.
  • Valid driver’s license.
  • 1 year of Hospitality or Retail experience.
  • Previous work experience in guest experience environment.
How to Apply

How to Apply

Download a pdf application here, and send application, cover letter and resume in one of three ways:

  • Email as an MS Word or PDF attachment to jobs@zoonewengland.com. To facilitate the appropriate screening of your resume, please be sure to include the title of the job you’re applying for in the subject line of your e-mail.
  • Fax to:
    617-445-1671
  • Mail to:
    Department of Human Resources
    Zoo New England
    One Franklin Park Road
    Boston, MA 02121

 

All applications, resumes and materials submitted become the property of Zoo New England. Only candidates of interest will be contacted for an interview.

Due to the volume of resumes and applications received, no phone calls please.

Zoo New England is an Equal Opportunity Employer by choice.