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Current Job Opportunities

Camp Counselor/SZ/Full-Time/Seasonal

Location

Stone Zoo

Department

Education

Reports To

Camp Director

Essential Job Functions

The role of the Camp Counselor is to assist the Camp Director in all camp activities, crafts, games, animal encounters, tours through the zoo, before and after care, and all other aspects of ZooCamp. This position is for someone who is hardworking, enthusiastic, creative, and eager to learn. The summer will be filled with children and animals so the applicant must feel comfortable in this setting.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13
  • Assist in before and after care for campers
  • Help in preparing and creating activities and crafts before and during camp
  • Learn about the animal collection at Stone Zoo to be able to better teach campers and guests
  • Learn how to handle some of our program animals and be able to use them for encounters for camp and/or visitors
  • Work closely with Education volunteers and interns
  • Assume other duties as assigned by the Camp Director

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day) Monday-Friday
  • Previous experience working with children
  • Ability to work with children of all ages
  • Willingness to learn how to handle Stone Zoo program animals
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with kids in an educational setting
  • Previous experience in the animal field
  • Current CPR / First Aid certification
  • A background in environmental studies or a related field
  • Bilingual

Hours and Term of Appointment

Hours: 8:30 a.m. to 4:30 p.m. or 7:30 a.m. – 3:30 p.m., 5 days/week, Monday – Friday

Term: maximum of 14.5 weeks, June 10 – August 23

How to Apply

Commissary Technician/Full-Time, Benefits

Department:

Animal Care

Location:

Franklin Park/Stone Zoo

Reports to:

Assistant Curator and Animal Care Coordinator

Salary:

$12.98

Essential Job Functions

Prepares food for animal collection by inventorying, ordering, stocking, preparing and delivering all manner of produce, grains, hay, meats and other food stuffs

Duties & Responsibilities

  • Works safely in proximity to all taxa, which includes being near mammals, birds, reptiles, amphibians, fish, and invertebrates, without touching, feeding, engaging, or entering enclosures
  • Participates in procedures designed to meet the nutritional needs of exotic animals. This includes: preparing diets according to specifications, checking foodstuffs for spoilage; Assists in efficient operation of commissary department
  • Sanitizes and disinfects food preparation equipment and supplies in accordance with food industry standards; Sanitizes and disinfects commissary and adjacent areas in accordance with established protocols
  • Accepts deliveries and inspects deliveries of diet items for freshness, quality, and contamination; rejects when inaccurate or quality falls below specifications. Maintains inventory records on this information and reports problems to his/her supervisor.
  • Provides novel foods to keepers when requested. Reports requests for non-stocked food stuffs to ACC for special ordering. Occasionally makes special preparations (boiling, peeling, shredding, etc.) upon request.
  • Makes food deliveries to animal areas, and prepares diet items for pick-up; Transports Animal Care department's mail and packages; Loads and transports heavy objects (including, but not limited to crates, bags of grain and bales of hay); collects and makes deliveries of food stuffs and packages from one end of the zoo to another or from one zoo to another
  • Adheres to ZNE Sustainability Policy and incorporates sustainability efforts into daily routines. Supports and promotes ZNE conservation initiatives.
  • Maintains commissary area. Monitors refrigeration systems, recording temperatures; records operation of equipment, making minor repairs; performs routine maintenance tasks in the commissary as needed.
  • Interacts with and answers questions of zoo visitors by providing information about zoo animals and policies, conducts tours and interviews as needed to meet the public relations needs of the zoo.
  • Monitors laborers and contractors while they work in the commissary; checks completed work for safety hazards.
  • Trains and supervises new employees and volunteers assigned to the commissary
  • Attends safety training as required. Encouraged to attend keeper training and other professional development programs when offered.
  • Participates in formal and informal programs to educate the public.
  • As assigned by his/her supervisor, conducts and assists in research projects designed to improve animal nutrition
  • Participates in integrated pest control management as directed by the Pest Control Manager. May include, setting and clearing traps, reporting problem areas, and problem solving for exclusion.
  • Carries a two way radio as assigned and handles it responsibly.
  • Participates in department record-keeping by maintaining daily product logs. Updates diet book and eliminates temporary diet change sheets weekly.
  • May be assigned to work at either zoo.
  • Performs related work as required and/or assigned.
  • Inventories and submit requests for zoo supplies, feeds, repair and maintenance materials, to his/her supervisor as needed; Inventories and rotates bulk diet items and fresh foods upon arrival
  • Participates in departmental meetings and makes recommendations on development of standards and procedures.
  • Responsible for informing coworkers and supervisors of operational and/or procedural changes in order to maintain good communications.
  • Shares skills, knowledge and attitude, which will serve to enhance the performance of co-workers.
  • Identifies and submits requests for work orders to his/her supervisor as needed.
  • Annually submit ideas for evaluation goals, as well as complete set goals in a timely manner.
  • May rotate, as needed, to meet the needs of staffing at either commissary.

Physical Demands

  • Constantly moves about on foot from one area to another
  • Frequently raises/lowers, transports, and positions objects (including, but not limited to crates, bags of grain and bales of hay) weighing up to 50 pounds from truck to ground, from ground to barrels or pallets grasping with hands and arms, to maintain food stock and supplies
  • Frequently reaches, pushes, pulls and throws objects with hands such as to open and close doors/gates, and deliver parcels
  • Frequently uses good balance to climb, ascend/descend stairs and ladders, traverse uneven or slippery terrain to make deliveries
  • Frequently stoops, kneels, or crouches to work such as to clean, or access food products
  • Occasionally converses with guests, co-workers and contractors to exchange accurate information for animal welfare, education and safety purposes. Must be able to inspect, detect and identify animal health and welfare concerns and safety issues using hearing (radio)
  • Frequently inspects, detects and identifies product freshness and safety issues using sight (including color identification food stuffs, and smell (to detect moldy food stuffs, etc.)

Working Conditions

  • Occasionally works in outdoor climatic conditions including rain, extreme cold or heat, and humidity·      
  • Occasionally works around moving mechanical parts such as hydraulic doors, fans, pumps, heaters, etc.
  • Frequently handles a variety of feed animals (including rodents, chicks, fish and insects); occasionally works near animals, animal waste, dander, feathers, hay, dust, allergens and contagious diseases
  • Occasionally works around electric fencing
  • Occasionally handles toxic and/or hazardous materials for cleaning facilities     
  • Occasionally works in confined or cramped spaces
  • Occasionally assists in emergencies and cope with high stress situations, e.g., Fire, hazmat, animal incident (Commissary Unit to retrieve bait foods), human health or injury, natural disaster, criminal incident, resource loss or compromise, or emergency assistance to guests as directed

 Minimum Job Requirements

  • High School Diploma or GED
  • Food handling and preparation preferred
  • TB tested negative before starting and tested yearly thereafter. Acceptance of zoonotic disease prevention protocols as mandated by Zoo New England, including rabies, hepatitis, prophylactics, fecal screens, serum storage, etc.
  • Good work history.
  • Must speak and read English, and possess written and oral communication skills to understand instructions and information of a technical nature.
  • Must possess a valid drivers' license and be able to drive a full size vehicle on public roads
  • If qualified, may be asked to train volunteers and others in safely preparing animal diets.
  • Must have the ability and willingness to enhance the knowledge and skills needed to provide professional animal care
  • Must have the ability and willingness to function independently and as a member of a team.
  • Must have the ability to work for extended periods in harsh climatic conditions.
  • Must have the ability to work safely in proximity to dangerous animals, chemicals, and animals with contagious diseases.
  • Must have no allergies, diseases, or conditions that would prevent working in any area of the Zoos. Yearly TB Test required.
  • Must be capable of basic math.
  • Must be able to withstand physical hardships associated with duties, i.e. loading trucks.
  • Must be able to lift at least 50 lbs.
  • Ability to use hand and small power tools.
  • Must be able and willing to work weekends, holidays, and overtime.
How to Apply

Curator of Horticulture/Full-time, Benefits

Position

Curator of Horticulture

Location

Franklin Park/Stone Zoo

Department

Horticulture

Reports To

Chief Operating Officer

Essential Job Functions

Oversees, develops, and curates a living collection of plants to meet the needs of animal exhibits, display gardens, plant conservation priorities, and the overall landscapes of both Franklin Park and Stone Zoos. Exercises direct supervision of Horticulture Supervisor, Horticulturists, Landscapers, Interns and Volunteers, as assigned.

Duties & Responsibilities

  • Prepares and plans for planting and display of flowers, plants, tropical plants, flowering shrubs and trees, including formal gardens to ensure the beautification of exhibits and public areas.
  • Develops and oversees plant conservation programs.
  • Establishes and implements Departmental and staff performance goals that support the organization’s mission and Strategic Plan.
  • Develops and oversees Horticulture Department budget.
  • Responsible for hiring, promotion, termination and performance evaluations for department staff.
  • Oversees the care and installation of the interior landscapes at Franklin Park Zoo.
  • Oversees and assists in the design, planting, and maintenance of flowers, plants, shrubs and trees; determines and advises personnel of the best methods of planting, pruning, IPM, and other horticultural practices.
  • Generates staff schedules, prepares and submits payroll records.
  • Prepares budget requests for assigned activities based on projected needs; purchase plants, seeds, and soils, etc, for use in gardens and exhibits.
  • Maintains liaisons between local garden clubs, horticultural societies, city and state agencies, and zoological institutions to exchange information and/or solve problems.
  • Determines needs and assigns workers to specific tasks as relates to the requests and activities of the Horticulture Department.
  • Directs all aspects of plant maintenance including: watering, fertilizing, pruning, transplanting, and propagation.
  • Oversees and administers IPM as needed.
  • Prepares written reports as needed.
  • Supervises and coordinates volunteers.
  • Oversees care and maintenance of all department vehicles, machinery and equipment.
  • Participates in the development and implementation of horticultural educational and interpretive programs for zoo guests and staff.
  • Oversees operation of the zoo greenhouse.
  • Oversees all landscape construction.
  • Purchases parts, tools, materials and plants as needed.
  • Provides quality customer service to both internal and external customers.
  • Interacts with and answers questions of zoo guests by providing information about the zoo and acts as good-will ambassador for the Zoo.
  • Operates two-way radio responsibly and professionally.
  • Coordinates and collaborates with the Facilities Department for snow removal.
  • Is “On-Call” 24 hours a day, seven days a week for zoo emergencies.
  • Performs related and non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

  • College degree in horticulture or related science and/or a minimum of 5 years’ professional experience in the field of Horticulture, Landscaping or Zoological Horticulture.
  • Must have a minimum of 5 years supervisory experience.
  • Must have a negative TB test.
  • Must have experience with budget development and management.
  • Ability to follow oral and written instructions.
  • Ability to communicate clearly and professionally verbally and in writing.
  • Knowledge and experience of the principals, practices, and techniques of horticulture in a Zoological setting.
  • Knowledge of and experience with the materials and equipment used in horticulture.
  • Ability to supervise. This includes: planning and assigning work, assessing employees' capabilities and available resources, conducting evaluations, training and motivating employees, conducting corrective action as needed.
  • Ability to analyze and determine the applicability of horticultural data, to draw conclusions, and make appropriate recommendations.
  • Ability to maintain accurate records and prepare general reports.
  • Ability to communicate effectively and give oral instructions in a precise, understandable manner.
  • Knowledge and experience of the safety practices and procedures followed in horticultural operations.
  • Knowledge and experience with greenhouse operations.
  • Knowledge and experience with plant propagation techniques.
  • Knowledge and experience with the varieties and uses of ornamental trees, shrubs and flowers.
  • Knowledge and experience with soils and the conditions needed to foster the growth of trees, shrubs and flowers.
  • Must have a valid driver’s license.
  • Must be able to work weekdays, weekends, evenings, and holidays as needed.
  • Ability to maintain harmonious working relationships with others.
  • Must be able to lift at least 50 pounds.
  • Must be able to work under adverse conditions including adverse weather and heights.

Working Conditions

  • Outdoors under exposure to all types of weather conditions.
  • Frequently need to bend, stoop, climb, kneel and lift.
  • Frequent requirement to lift moderate to heavy objects.
  • Work on uneven terrain with exposure to dust and allergens.
  • Move about on slippery surfaces.
  • Work at elevated heights and confined spaces.
How to Apply

Development Assistant/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Development

Reports To

V.P. of Development, Leadership Giving and Operations

Essential Job Functions

The Development Assistant helps to build private support for Zoo New England by providing administrative support to the development department including, but not limited to, gift processing, record keeping, mailing coordination, and event support.

Duties & Responsibilities

  • Process charitable gifts (including copying, filing, and entering into Raiser’s Edge)
  • Produce timely acknowledgment letters and coordinate mailings
  • Maintain all development filing systems
  • Prepare weekly check deposits
  • Update credit card log on a regular basis
  • Provide assistance to accounting department with requests for gift documentation or reports
  • Maintain and update donor and prospect database in Raiser’s Edge
  • Coordinate logistics for committee meetings and compose minutes
  • Assist in the planning and implementation of development events
  • Attend development events and relevant committee meetings, including some evenings and weekends
  • Work closely with development team, and particularly with Manager of Annual Giving & Development Operations
  • Support priorities set by the Vice President of Development
  • Other duties as required

Minimum Job Requirements

  • Minimum of two years of experience in an administrative position
  • Associate’s or Bachelor’s degree
  • Strong written and verbal communication skills, and strong interpersonal skills
  • Ability to maintain confidentiality regarding donor information
  • Strong attention to detail; ability to be a self-starter and to multi-task
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Raiser’s Edge data entry

Preferred Job Requirements

  • Familiarity with Raiser’s Edge software functionality and data management protocols
  • Experience in fundraising environments, particularly those supporting membership and/or cultural institutions
  • Strong commitment to the mission of Zoo New England
  • Positive attitude and a sense of humor
How to Apply

Education Interpreter/FPZ/Full-Time/Seasonal

Location 

Franklin Park Zoo                       

Department

Education      

Reports To

Senior Education Program Manager

Duration

Seasonal/Full-time

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, events, programs, and through animal encounters. They will also help assisting in animal encounters for summer programming.

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions
  • Provides excellent customer service and positive interactions with all Zoo guests and employees.
  • Staff "Exploration Stations" stocked with biofacts and activities at specific zoo locations
  • Assist with education programs as needed, including member programs, events, tours and camp
  • Assist staffing our butterfly exhibit
  • Work closely with Education volunteers and interns and ZooTeens
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day) including Saturday &/or Sunday
  • Ability to address audiences of all ages
  • A background in environmental studies or a related field
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous experience working with children
  • Previous experience with theater or drama
  • Bilingual
  • Previous interpretation experience

Hours an Term of Appointment

Hours: 8:30am-5:00pm on weekdays and 9:00am-5:30 p.m. on weekends 5 days/week including Saturday &/or Sunday

Location: Franklin Park Zoo

Term: maximum of 14.5 weeks, May-August

How to Apply

Education Interpreter/SZ/Full-Time/Seasonal

Location

Stone Zoo

Department

Education

Reports To

Education Program Manager

Duration

Seasonal Full-Time

Essential Job Functions

The Interpreter is responsible for presenting educational information to visitors at the Zoos’ exhibits, events, programs, and interpretive centers. They will also help with assisting in animal encounters for summer programming.

Duties & Responsibilities

  • Assist guests in learning about Zoo New England's exhibits, programs, etc.
  • Act as a goodwill guide by answering visitor questions
  • Provide excellent customer service and positive interactions with all Zoo guests and employees
  • Staff the Animal Discovery Center (ADC), interpret exhibits for visitors to the Zoo, and facilitate guest interactions with biofacts, exhibits, and hands-on activities
  • Assist with education programs as needed, including member programs, events, tours, and camp
  • Assist with animal care, cleaning, and basic husbandry as needed for the ambassador animal collection
  • Work closely with Education volunteers, interns, and camp staff
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day) including Saturday and/or Sunday
  • Ability to address audiences of all ages
  • A background in environmental studies or a related field
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements

  • Previous experience working with children
  • Previous interpretation experience
  • Current CPR / First Aid certification
  • Bilingual

Hours and Term of Appointment

Hours: 8:30am-5:00pm on weekdays and 9:00am-5:30pm on weekends 5 days/week including Saturday and/or Sunday

Term: Maximum of 14.5 weeks, May-August

How to Apply

Executive Assistant to the President & CEO/Full-time, Benefits

The Executive Assistant is responsible for providing administrative support to ZNE's President & CEO. He/she will perform complex administrative work requiring a high degree of independent decision making in conformance with ZNE policies and procedures. Requires superior interpersonal, writing skills and telephone etiquette. Self-motivation, ability to work in a fast-paced environment and effective prioritization of workload are also requirements of the position.

Duties & Responsibilities:

  • Manage the President's calendar
  • Arrange President's business travel
  • Assist with planning and managing budget for executive office
  • Act as liaison to staff
  • Act as Board Secretary

Minimum Job Requirements:

  • Three plus years of previous Executive Assistant experience.
  • The ability to work independently in a fast-paced environment
  • The ability to work with Board members in a positive and productive manner
  • Working knowledge of Microsoft Suite applications
  • Ability to draft and prepare correspondence, proposals and reports
How to Apply

Facilities Custodian/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities

Reports To

Custodial Services Supervisor, Facilities Manager         

Essential Job Functions

Performs routine manual tasks in connection with the maintenance, care, upkeep, repair and beautification of parks and roadways. Cleans buildings, grounds and performs manual labor tasks required as part of the operation of the zoos.

Duties & Responsibilities

  • Perform the cleaning, re-stocking of restrooms and office facilities throughout the parks.
  • Perform routine tours throughout the parks collecting trash.
  • Report any repairs needed to the Facilities Supervisors.
  • Set-up and knockdown facilities for Special Events.
  • Will require working in all types of weather and will require snow removal.
  • May require the ability to perform minor repairs or maintenance duties such as painting, etc.
  • Drive to various locations in park and haul animal waste and trash to dumpsters.
  • Perform routine tours throughout the parks emptying barrels and picking up trash (and recycle products).
  • May require washing windows.

Minimum Job Requirements

  • Candidate must have a minimum of 2 years’ experience in Custodial service or similar manual labor.
  • Must have the ability to communicate in English verbally.
  • Must have a valid Massachusetts driver’s license.
  • Must be available for 24 hour on-call, as required.
  • Must be able to work and travel to either Zoo as required.
  • Ability to lift and carry items up to 50 lbs.
  • Perform all other duties, such as snow removal, moving office furniture, as may be required.
How to Apply

Facilities Technician/Full-Time, Benefits

Location

Franklin Park/Stone Zoo

Department

Facilities                                                                  

Reports To

Director of Facilities

Essential Job Functions

Performs manual labor as it relates to the repair and maintenance of buildings, grounds, and equipment at both the Franklin Park and Stone Zoos. Repair or modification of existing exhibits, and construction of new exhibits in accordance with the instructions provided by the facilities manager. Ability to meet maintenance deadlines, work in a team environment as well as work independently with minimum supervision. Must be able to work in indoor and outdoor environments. Must be able to perform physical labor as defined by the projects at hand. Must be able to work weekend days and holidays on a rotating basis. Must be able to comply with ZNE’s essential staff requirements during emergency situations.

Duties & Responsibilities

  • Ability to work in Building Engines electronic web based work order system.
  • Ability to complete work orders and preventative maintenance assigned including, but not limited to, Electrical troubleshooting, Carpentry repair, Plumbing troubleshooting, HVAC and Welding.
  • Use of power and hand tools including, but not limited to:  saws, drills, planers, and ladders.
  • Making repairs to existing structures and exhibits.
  • Perform new construction following building codes.
  • Working independently and in team settings.
  • Ability to communicate in a professional manner to Zoo guests and employees.
  • Will require use of operating equipment including but not limited to, mini-trucks, full size trucks, dump trucks and golf cart.
  • Working outside in changing weather conditions.

Minimum Job Requirements

  • Three years of experience as a maintenance technician.
  • Ability to communicate in English, both verbally and in writing.
  • Must have valid Massachusetts driver’s license in good standing.
  • Ability to work outside in changing weather conditions.
  • Must be available for 24 hour on call as needed.
  • Ability to work weekends.
  • Ability to lift and carry items up to 50 pounds.
  • Perform all other duties such as snow removal as requested.
  • Ability to work at both Franklin Park and Stone Zoo.
  • Must be able to respond to on-call situations when scheduled.

Preferred Job Requirements

  • High School Diploma or equivalent
  • Previous Work Order Management System Experience
  • Trade Certifications
How to Apply

Horticulturist/Full-time, Benefits

Temperate Location

Franklin Park Zoo/Stone Zoo

Department

Horticulture

Reports To

Curator of Horticulture

Essential Job Functions

Oversees the care and installation of the exterior gardens and landscapes at both Franklin Park and Stone Zoo. Supervise volunteers, community service workers, seasonal employees, and interns on an assigned basis.

Duties & Responsibilities

  • Oversees the care and installation of the exterior gardens and landscapes at both Franklin Park Zoo and Stone Zoo.
  • Provide quality customer service to both internal and external customers.
  • Participates in all aspects of landscape construction and exhibit construction as pertains to the landscape.
  • Plants trees, shrubs, plants, flowers, bulbs, seed and sod.
  • Participates in the development and implementation of educational and interpretive programs relating to the temperate plant collection for Zoo staff and guests.
  • Participates in the development and implementation of browse/toxic plant program with Zookeepers.
  • Administers IPM as needed.
  • Coordinates pick-up or delivery of plant donations.
  • Submits proposals for development and improvements to temperate collections, exhibits or botanical displays.
  • Develops conservation programs that relate to temperate plant collections.
  • Waters trees, shrubs, plants and flowers utilizing irrigation systems, sprinklers, hoses or by hand.

Working Conditions

  • Outdoors under exposure to all types of weather conditions.
  • Frequently need to bend, stoop, climb, kneel and lift.
  • Frequent requirement to lift moderate to heavy objects.
  • Work on uneven terrain with exposure to dust and allergens.
  • Move about on slippery surfaces.
  • Work at elevated heights and confined spaces.
  • Handle toxic and/or hazardous materials.
  • Work in confined or cramped spaces.
  • Frequent exposure and close contact with a variety of animals including mammals, birds, reptiles, amphibians, fish, and insects.

Minimum Job Requirements

  • College degree in Horticulture or related science and/or 3-5 years' professional experience in the field of horticulture or landscaping or some combination thereof.
  • Ability to provide quality customer service to both internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to communicate clearly and professionally in writing and verbally.
  • Ability to work under conditions including adverse weather and heights.
  • Must have a negative result on a TB test.
  • Must have the ability and willingness to work independently and as a team member.
  • Must have a valid driver's license.
  • Must be able to work weekends, holidays, and overtime as needed.
  • Must have a good work history.
  • Ability to perform heavy manual labor.
How to Apply

Landscaper/Full-Time, Benefits

Location

Franklin Park Zoo and Stone Zoo

Department

Horticulture                       

Reports To

Curator, Horticulture   

Essential Job Functions

Supervises seasonal employees, volunteers, community service workers and apprentice horticulturists on an as assigned basis.

Pay Rate

$12.75/hour

Duties & Responsibilities

  • Participates in the installation and maintenance of the landscapes at both the Franklin Park and Stone Zoos.
  • Participates in all aspects of landscape construction and exhibit construction as pertains to the landscape.
  • Plants trees, shrubs, plants, flowers, bulbs, seed and sod, as directed.
  • Prepares planting areas, installs walls, fences, pathways, irrigation systems and water features, as directed.
  • Waters trees, shrubs, plants and flowers utilizing irrigation systems, sprinklers, hoses, or by hand.
  • Performs all aspects of plant maintenance including:  weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.
  • Performs all aspects of grounds maintenance including: raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.
  • Operates machinery including:  mowers, hedgers, weed-whackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, backhoe-loaders, tractors and sod cutters.
  • Assists in the collection and transport of purchased or donated trees, plants and flowers.
  • Assists in the supervision of Community Service groups, Seasonal employees, Volunteers and Interns.
  • Monitors Zoo grounds to make sure they are safe, clean, attractive and comfortable for Zoo guests and staff.
  • Purchases parts and materials, as directed.
  • Interacts with and answers questions of Zoo guests by providing information about the Zoo and acts as a Good-Will Ambassador for the Zoo.
  • Operates two-way radio responsibly and professionally.
  • Attends training and education programs and seminars.
  • Works outside in all weather.
  • Performs related or non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

  • Some basic knowledge of landscaping and horticultural principles and practices.
  • Ability to provide quality customer service to both internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to work under conditions including adverse weather and heights.
  • Ability to operate machinery.
  • Must be able to lift at least 50 pounds.
  • Must have a negative result on a TB test.
  • Must have the ability and willingness to work independently and as a team member.
  • Must have a valid driver’s license and a good driving record.
  • Must be able and willing to work weekends, holidays and overtime, as needed.
  • Must have a good work history.
  • Ability to perform heavy manual labor.
How to Apply

Lead Camp Counselor/FPZ/Full-Time/Seasonal

Location

Franklin Park Zoo

Department

Education

Reports To

Education Program Coordinator

Essential Job Functions

The role of the Lead Camp Counselor is to help the Education Program Coordinator plan, prep, and execute all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. This role will be involved in running camp’s after care program alongside co-counselors. This applicant must be willing to lead and work well with all other counselors, interns, and the Education Program Coordinator and other departments, including Animal Management and Admissions.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 6-13
  • Assist in before care and lead after care program for campers
  • Help in preparing and creating activities and crafts before and during camp
  • Learn about the animal collection at Franklin Park Zoo to be able to better teach campers
  • Be able to take what they have learned about the Zoo, its animals, and interpretation to help teach the other counselors
  • Be able to fill in for the Education Program Coordinator when needed
  • Work closely with Education volunteers and interns
  • Assume other duties as assigned by the Education Program Coordinator

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day)
  • Ability to address audiences of all ages
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain
  • Previous experience working with children
  • Ability to work with children of all ages

Preferred Job Requirements

  • Bachelor’s degree in education, environmental studies or a related field
  • Previous camp experience as a counselor or as part of leadership staff
  • Previous experience working with multiple age groups
  • Previous experience with children in an educational setting
  • Previous experience working with teens in a professional setting
  • Previous experience in an animal field
  • Current CPR / First Aid certification
  • Experience in a leadership position
  • Bilingual

Hours and Term of Appointment

Hours: Camp runs from 9:00 am – 3:00 pm with before and after care from 7:30 am – 5:30 pm, 5 days/week, Monday – Friday. The Lead Counselor will be expected to work a shift from 9:00 am – 5:30 pm, with additional hours in the morning or evening as needed for a minimum of 40 hours per week. Final schedule will be set prior to start date.

Term: early June – late August

How to Apply

Lead Camp Counselor/SZ/Full-Time/Seasonal

Location: 

Stone Zoo

Department:

Education

Reports To:

Camp Director

Essential Job Functions

The role of the Lead Camp Counselor is to help the Camp Director plan, prep, and execute all camp activities, crafts, games, animal encounters, tours through the Zoo, before and after care and all other aspects of camp. This role will be involved in running before and after care alongside co-counselors. This applicant must be willing to lead and work well with all other counselors, interns, the Director and other departments, including Animal Care and Guest Services.

Duties & Responsibilities

  • Assist in conducting summer camp for ages 3-13
  • Assist in before and after care for campers
  • Help in preparing and creating activities and crafts before and during camp months
  • Learn about the animal collection at Stone Zoo to be able to better teach campers and guests
  • Learn how to handle some of our program animals and be able to do so for encounters for camp and/or visitors
  • Being able to take what they have learned about the Zoo, its animals, and interpretation to help teach the other counselors
  • Ability to fill in for the Director when needed
  • Work closely with Education volunteers and interpreters
  • Assume other duties as assigned by the Education Program Manager

Minimum Job Requirements

  • Must be 18 years or older
  • Available to work 40 hours per week (8 hours/day)
  • A background in environmental studies or a related field
  • Outstanding customer service skills, both internal and external
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Excellent oral presentation skills
  • Ability to work independently as well as in a team
  • A strong desire to deliver ZNE’s messages, mission, and goals to our visitors
  • Reliable transportation to and from work
  • Willingness to spend long periods of time outdoors
  • Ability to lift 50 pounds and walk over uneven terrain
  • Previous experience working with children
  • Ability to work with children of all ages
  • Willingness to learn how to handle Stone Zoo program animals

Preferred Job Requirements

  • Previous camp experience as a counselor
  • Previous experience working with multiple age groups
  • Previous experience with children in an educational setting
  • Previous experience in the animal field
  • Experience in a leadership position
  • Bilingual

Hours and Term of Appointment

Hours: 8:30am-4:30pm., 5 days/week, Monday – Friday.

Term: maximum of 14.5 weeks, June 10 – August 23

How to Apply

Marketing Coordinator/Full Time, Benefits

Location

Franklin Park Zoo

Department

Marketing

Reports To

Senior Director of Marketing and Communications

Essential Job Functions

Reporting to the Senior Director of Marketing and Communications, the Marketing Coordinator is responsible for working on a wide variety of print and digital projects, promotions, partnerships and events to advance the visibility of Zoo New England’s Franklin Park Zoo and Stone Zoo with the goal of driving attendance as well as reaching new audiences. The Marketing Coordinator will also work closely with the Marketing Manager, as well as the events team.

Duties & Responsibilities

  • Responsible for working on a wide variety of print and digital projects, promotions, partnerships and events
  • Coordinates on-site marketing promotions at Franklin Park Zoo and Stone Zoo
  • Writes media advisories and supports PR efforts
  • Responsible for e-communications. Organizes and manages the e-communications schedule across departments; writes, edits and sends out e-newsletter and e-blasts. Tracks analytics and stays on top of industry trends and best practices.
  • Coordinates and oversees the project management of a variety of print projects, including the map and field guides, brochures, flyers and other collateral.
  • Graphic design for signage on grounds, digital screens, maps, event posters and program books and other promotional materials
  • Provides general support to the Senior Director of Marketing and Communications, and other staff as assigned
  • Other duties as required

Minimum Job Requirements

  • Bachelor’s degree
  • 1-3 years experience in marketing or a related field (related internship experience will be considered)
  • Strong project management skills
  • Excellent written verbal and communication skills, as well as interpersonal skills working with the public, vendors, partners, sponsors and staff
  • Experience with design programs such as InDesign, Photoshop and Illustrator
  • Proficiency and experience with e-communications and best practices
  • Detail-oriented and the ability to meet deadlines in a fast-paced environment
  • Proficiency in Microsoft Word and Excel
  • Strong commitment to the mission of Zoo New England

Preferred Job Requirements

  • Marketing and/or public relations experience working for a non-profit or cultural attraction
  • Video editing skills and experience
  • Experience with Google analytics
  • Experience working with a CMS

Hours

The Marketing Coordinator’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will times when the Marketing Coordinator will be required to work early mornings, evenings and weekends at Franklin Park Zoo and Stone Zoo, as well as at off-site events.

How to Apply

Membership & Guest Experience Associate/FPZ & SZ/Seasonal

Location

Franklin Park / Stone Zoo

Department(s)

Guest Experience

Reports To

Guest Experience Supervisor

Pay Rate

$12/hour

Essential Job Functions

As a Guest Experience Associate you will be responsible for additional programing and revenue facilitated by the Admissions & Membership area of the Guest Experience Department. Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Guest Experience Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests. Guest Experience Associates will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting. The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential. Must be able to work outdoors and in inclement weather elements common to winter, spring, summer and fall. Responsibilities include greeting Zoo guests with a smile and welcoming attitude, accurately tracking attendance and sales of Zoo guests through our admissions gate, proactively selling ZNE membership packages, and operating a variety of family-friendly and fun amusement rides in accordance with MA state safety laws & procedures; some of which may require a valid driver’s license.

Duties & Responsibilities

  • Ability to answer guest questions in a polite and friendly manner.
  • Ability to follow safety procedures outlined by Zoo New England.
  • Provide the highest level of customer service to Zoo guests.
  • Operate a variety of amusement rides in a safe manner.
  • Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
  • Inspect rides before operating to ensure that they are clean and functioning properly.
  • Accurately process and track Zoo guests at entrance.
  • Proactively sell ZNE membership packages.
  • Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
  • Follow ZNE’s cash handling policies.
  • Be knowledgeable about ZNE’s membership program.
  • Attend departmental meetings to receive updates about the Zoos, our collection, coming attractions and programs.
  • Relieve other co-workers for lunch breaks as needed.
  • Flexibility with work hours based on Zoo activity levels.
  • Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

  • Must enjoy working in a fun workplace environment that is family friendly.
  • Available to work based on seasonal fluctuations and Zoo activity levels.
  • Ability to work some weekends and holidays.
  • Ability to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
  • Knowledge of and commitment to quality customer service standards.
  • Warm and friendly personality.
  • Fluency in the English Language (reading & writing).
  • Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

  • High School diploma or equivalent.
  • Second language is a plus.
  • At least 2 years of cash handling experience with credit card processing.
  • Per MA state law, must be at least 18 years of age to operate amusement rides.
  • Ability to work in a diverse work environment and with a diverse guest population.
  • Excellent attendance record.
  • Valid driver’s license.
  • One year of Hospitality or Retail experience.
  • Previous work experience in guest experience environment.

Hours and Term of Appointment

  • Hours: 9:30 a.m. – 5:30 p.m. on weekdays and 9:30am-6:30pm on weekends
  • Term: Six Months; March – August, April – September or May - October
How to Apply

Receptionist/Full-Time, Benefits

Location

Franklin Park Zoo

Department

Membership & Guest Experience

Reports To

Director of Guest Operations

Essential Job Functions

Greets all guests, members, employees, and vendors in a pleasant and professional manner. Answers multi-line switchboard – transferring calls to appropriate individuals. Gives general information regarding operating hours, activities and events at both Franklin Park Zoo and Stone Zoo. Operates two-way radio, taking messages for Zoo personnel when appropriate. Books all group reservations for both zoos. Processes out-going mail, and receives and distributes incoming mail. Maintains office supplies and office equipment that are the responsibility of the administrative office. Responsible for the professional appearance of the reception desk.

Duties & Responsibilities

  • Greet all guests, members, employees and vendors in a pleasant and professional manner. Answer questions they have or direct them to the appropriate zoo personnel or resource.
  • In a pleasant and professional manner, answer incoming calls, which may require giving general information pertaining to Zoo operations, exhibit information, program information, activities and event information.
  • In conjunction with the Director of Guest Operations maintain all Administrative office equipment at Franklin Park Zoo.
  • Transfer calls to the appropriate internal or external department(s) is an essential function of this position.
  • Page Zoo personnel when appropriate to relay messages taken via two-way radio system.
  • Using proper radio protocol is an important function of this position.
  • Book field trips and group reservations for both Franklin Park Zoo and Stone Zoo.
  • Create letters, forms and reports pertaining to the office of the Director of Guest Operations.
  • Fill and maintain office equipment such as copy and fax machines to ensure proper working order, as well as troubleshoot issues and coordinate maintenance calls.
  • Work with our security department to coordinate shipping and receiving of all packages to and from Zoo New England and ensure all packages are being properly signed in and out.
  • Send out mass notifications of zoo closures, emergencies, and other important information to all employees and selected volunteers and interns via phone, text, and e-mail as needed.
  • Call and contact proper emergency services during urgent events such as injury, fire, criminal activity, animal escape, etc.
  • Maintain, with the help of the custodial department, a neat and organized workspace throughout all of the common areas of the Community Resource Center (front desk, kitchen, supply room, etc.)
  • Perform other administrative duties as instructed by the Director of Guest Operations.

Working Conditions

Working in an office setting, use of a computer, printer, copier, and other office equipment, the ability to sit or stand for significant periods of time on continuous bases. Use of hands and fingers to operate office equipment. The ability to lift up to 25 lbs., push, pull, and bend. Good vision, hearing, and speaking abilities.

Minimum Job Requirements

  • High School diploma
  • Three years’ prior Reception, Front Desk, Office Coordinator experience
  • Proficient in Microsoft Office Suite

Preferred Job Requirements

Bachelors of Arts degree or administrative assistant training certificate

How to Apply

Vice President/General Curator/Full-Time, Benefits

Department

Animal Care

Location

Franklin Park Zoo/Stone Zoo

Reports to

Chief Operating Officer

Essential Job Functions

Manages the Animal Care Department of the Franklin Park and Stone Zoo. Develops and implements procedures for the care of the animal collection and staff. Provides leadership for the Animal Care Department and all Animal Care staff, ensuring a healthy, productive, and positive work environment while functioning as a leader and team member within Zoo New England as a whole. Directs the development of the animal collection, with input from the Animal Management Committee, according to the objectives of ZNE’s strategic plan.

Duties & Responsibilities

  1. Formulates and implements proper animal management practices and programs, including producing Institutional Collection Plans (ICP) that meet or exceed AZA accreditation requirements. Updates these plans as needed.
  2. Develops ICP’s in accordance with ZNE conservation priorities. Assists with establishing those priorities, while coordinating with other ZNE departments, integrating conservation research and appropriate conservation messaging through all levels of public interaction i.e. exhibit interpretation, education programming, and marketing. Ensures ZNE is continuously building a dynamic collection that meets all the needs of the organization.
  3. Establishes schedules and collaborates with other departments to ensure that exhibits are dynamic and engaging for guests.
  4. Responsible for Departmental budget development and management.
  5. Directs and coordinates in-house components of AZA conservation programs; Studbooks, Species Survival Plans, Taxon Advisory Groups, and Conservation Action Partnerships. Appropriately delegates ZNE representation with subordinate staff in order to increase ZNE’s participation and leadership within AZA.
  6. Is active in providing leadership of AZA WCMC programs.
  7. Creates and supports opportunities for departmental staff members’ professional development.
  8. Chairs Animal Management Committee meetings and ensures that these meetings are productive. Actively solicits input from all participants
  9. Develops professional relationships with outside experts and specialists in order to have the best information available when making management decisions.
  10. Ensures proper planning of animal transfers and coordinates with veterinarians for planning of complicated medical procedures.
  11. Collaborates with Director of Animal Health and Conservation Medicine to establish policies regarding animal health decisions in the best interest of individual animals and the collection overall to ensure the highest level of animal care and welfare.
  12. Ensures proper genetic and demographic management of the collection.
  13. Represents the institution in animal-related matters in public and in media situations as needed.
  14. Directs and coordinates short & long-range planning and development of the collection for the Animal Care Department.
  15. Interfaces with and functions as a team member with all other Departments to ensure coordination, cooperation and synergies.
  16. Provides expertise and input to the Executive team on animal related issues on a regular and ongoing basis through oral and written reports.
  17. Monitors, evaluates, and directs actions in the design, maintenance, repair, and enhancement of animal quarters, buildings, exhibits, and surrounding grounds.
  18. Provides input, assistance, and oversees personnel matters within the Department. Ensures all departmental staff management is conducted in compliance with all legal / regulatory requirements and ZNE policies and procedures.
  19. Plans, coordinates, and assists in a variety of procedures related to the proper function of the Department.
  20. Directs and coordinates Curators, Director of Animal Resources, and Registrar in developing and effecting policies, programs, and procedures.
  21. Practices and qualifies with firearms in accordance with ZNE policies and procedures.
  22. Becomes trained as a team leader in the Dangerous Animal Recovery Team, and proficient in handling animal capture equipment and immobilization drugs. Participates in animal escape drills.
  23. Participates as a member and / or leader of ZNE’s Research Review Committee, and encourages scientific study to benefit development of sustainable animal collections, animal care and welfare, species and habitat conservation, conservation education and public engagement, while ensuring the highest standards of animal welfare.
  24. Develops proficiency with the Incident Command System, and ensures departmental readiness for emergency response.
  25. Supports and ensures progressive animal training and environmental enrichment for the animal collection.
  26. Ensures compliance with all Federal, State, and local laws and regulations.
  27. Ensures meaningful, scheduled and unscheduled staff interactions with guests that support ZNE’s strategic plan.
  28. Supports, practices and enforces ZNE’s sustainability policies and procedures.
  29. Performs related work as required.

Working Conditions

  • Frequent exposure and close contact with a variety of animals including mammals, birds, reptiles, amphibians, fish, and insects.
  • Frequently need to bend, stoop, kneel, reach, and lift.
  • Frequent requirements to move moderate to heavy objects.
  • Work in uneven terrain with exposure to varying weather conditions, dust, and allergens.
  • Move about on slippery surfaces.
  • Handle toxic and / or hazardous materials.
  • Work in confined or cramped spaces.
  • May work from an elevated position. Must be willing and able to take lead role in supervision during emergencies; and cope with high stress situations, e.g., the recapture of escaped animals or emergency assistance to guests as directed.

Minimum Job Requirements

  • Bachelor’s degree in zoology, biology or related field. Ten years progressive experience in an AZA accredited facility managing various animal taxa, six years of which must have been in progressive levels of supervisory positions.  
  • Possesses and displays professional expertise in animal management and conservation.
  • Possesses deep familiarity with related AZA programs and demonstrated experience in leading and working within them.
  • Possesses and conveys great enthusiasm for the organizational mission, strategic plan, and the work of the Animal Care Department.  
  • Possesses a strong knowledge of AZA accreditation standards and expectations.
  • TB tested negative before starting and tested yearly thereafter.  Acceptance of zoonotic disease prevention protocols as mandated by Zoo New England, including vaccinations for rabies & hepatitis, prophylactics, fecal screens, serum storage, etc.
  • Must have no criminal history or convictions, in relations to animal-related issues or child welfare.
  • Must possess a valid drivers' license and be able to lawfully drive in Massachusetts.
  • Must have demonstrated skills in all aspects of captive animal management, budget management, and exhibit design.
  • Commitment to excellence, continuous improvement, creativity, innovation, and teamwork.
  • Must have strong leadership, organizational and communication skills and be willing and able to participate effectively in a team management approach.
  • Must possess or be eligible to obtain a Massachusetts Firearms Identification card or License to carry firearms by the end of the six month introductory period, in order to be an active participant in ZNE’s Dangerous Animal Recovery Team.

Preferred Job Requirements

  • Bi-lingual with Spanish language
  • Strong herp/bird experience
  • Advanced degree(s) in related field
  • Experience with conceiving, leading, and participating in species conservation projects and conservation research.
  • Experience with design and implementation of research using scientific method.
  • Experience as an AZA inspector.
How to Apply

Zookeeper/Full-Time, Benefits

Location

Franklin Park / Stone Zoo

Department

Animal Care

Reports To

Assistant Curator and Lead Keeper

Salary

$14.52/hour

Essential Job Functions

Responsible for the daily care and continuous improvement of welfare of an assigned group of captive animals, while contributing to conservation, education, science, and customer service.

Duties & Responsibilities

  • Participates in the care and feeding of the animal collection, which may include mammals, birds, reptiles, amphibians, fish, and invertebrates
  • Participates in procedures designed to meet the nutritional needs of animals. This includes preparing diets according to specifications, checking foodstuffs for spoilage, feeding animals according to procedures, recording food intake and making notes on changes, making recommendations for diet changes based on food intake, behavior, and general appearance.
  • Cleans exhibits and adjacent public areas to insure sanitary and safe conditions by hosing, scrubbing, sweeping, raking, shoveling, and disinfecting to remove manure, unconsumed food, litter, poisonous plants, and foreign objects.
  • Trains other staff, and shifts animals in adjacent stall, pens, or dens for feeding or cleaning purposes.
  • Observes animals for unusual behaviors or appearance, signs of illness or injury, aggression, breeding, births, egg laying, hatching, deaths, and eating habits. Maintains daily records on this information and reports problems to his/her supervisor.
  • When applicable assists in the artificial incubation of eggs and handraising of young by maintaining equipment and applying appropriate techniques to insure viability, health, and survival of eggs and hatchlings.
  • Continuously monitors, evaluates, and seeks to improve animal wellness. Develops objectives, strategies and tactics to satisfy and enrich the animals. Provides approved items and methods in accordance with zoo policy. May serve on the enrichment committee to represent their area. Conducts approved, and cooperates with existing, operant conditioning sessions to continuously assess and improve animal wellness through husbandry and health of the animals.
  • By assignment of Assistant Curator, attends veterinarian on rounds through assigned area. Assists Curators, zoo veterinarian and veterinary staff in capture and restraint of zoo specimens for medical procedures or animal transfers using appropriate techniques and equipment.
  • Medicates animals according to the veterinarian's instructions to insure adequate health maintenance of the collection including measuring out medication or putting medication in the food or water.   Notes levels of medication and informs supervisor of refill needs.
  • Acclimates animals to exhibits, stalls, chutes, crates, halters or perches for use in medical procedures, transfers, or educational demonstrations.
  • Participates in transfer of animals by capturing, restraining, crating, and transporting.
  • Adheres to ZNE Sustainability Policy and incorporates sustainability efforts into daily routines. Supports and promotes ZNE conservation initiatives.
  • Maintains exhibits, public areas, off-exhibit holding areas and grounds. Monitors heating systems, records temperatures; records operation of equipment, makes minor repairs, uses power tools once trained, uses landscape equipment and machinery once trained, fabricates minor exhibits and enhancements to provide attractive, safe and comfortable exhibits for zoo specimens and public areas for zoo guests. Removes snow to provide access for staff and animals
  • Interacts with and answers questions of zoo guests by providing information about zoo animals and policies, conducts tours and interviews as needed to meet the education and guest relations needs of the zoo.
  • Monitors working laborers and contractors for animal safety and watches animals for signs of stress. Checks exhibits upon completion of work for safety hazards.
  • Trains and supervises new employees and volunteers assigned to exhibit areas and/or research projects. Allowed to mentor interns.
  • Attends safety training as required. Encouraged to attend keeper training and other professional development programs when offered, with supervisor approval
  • Participates in formal and informal programs to educate the public.
  • As assigned by his/her supervisor, conducts and assists in research projects designed to improve animal care.
  • Participates in integrated pest control management as directed by the Pest Control Manager. May include, setting and clearing traps, reporting problem areas, and problem solving for exclusion.
  • Carries a two way radio as assigned and handles it responsibly.
  • Assists in department record-keeping by maintaining and submitting daily keeper reports, individual care charts, census forms, enrichment calendars, ASRs/event reports, training logs to ensure consistent, and professional communications regarding all aspects of the collections maintenance. Uses this information to compile reports as needed.
  • May be assigned to work in any area of either zoo.
  • Performs related work as required and/or assigned.
  • Inventories and submits requests for zoo equipment, supplies (including uniforms), feeds, and repair and maintenance materials, to his /her supervisor as needed. Ensures that supplies are properly rotated, labeled and stored.
  • Participates in departmental meetings and makes recommendations regarding husbandry, exhibition, and development of standards and procedures.
  • Responsible for informing coworkers and supervisors of operational and/or procedural changes in order to maintain good communications.
  • Shares skills, knowledge and exhibit positive attitude, affect, attitude, articulation and affability, which will serve to enhance the performance of co-workers.
  • Identifies and submits requests for work orders to his/her supervisor as needed.
  • Annually submit ideas for evaluation goals, as well as complete set goals in a timely manner. May mentor and assist in review of work performance and attendance of interns.
  • Completes, at minimum, 4 weeks rotation in each of the 5 Animal Care areas

Physical Demands

  • Constantly moves about on foot from one animal area to another
  • Frequently raises/lowers, transports, and positions heavy objects such as bags of grain and bales of hay weighing up to 50 pounds from truck to ground, from ground to barrels or pallets grasping with hands and arms, to maintain food stock and supplies
  • Frequently reaches, pushes, pulls and throws objects with hands such as to open and close doors/gates, or deliver food stuffs to animals at a distance
  • Frequently uses good balance to climb, ascend/descend stairs and ladders, works atop rockwork, and traverses uneven or slippery exhibit terrain to clean enclosures and feed animals
  • Frequently stoops, kneels, or crouches to work, such as to clean, feed or observe animals
  • Frequently converses with guests, co-workers and contractors to exchange accurate information for animal welfare, education and safety purposes. Must be able to inspect, detect and identify animal health and welfare concerns and safety issues using hearing (radio)
  • Frequently inspects, detects and identifies animal health and welfare concerns and safety issues using, sight (including color identification to see blood in stools), and smell (to detect moldy food stuffs, change in stools, etc.)

Working Conditions

  • Constantly working in outdoor climatic conditions including rain, extreme cold or heat, and humidity
  • Frequently working around moving mechanical parts such as hydraulic doors, fans, pumps, heaters, etc.
  • Frequently exposed to and working in close contact with a variety of exhibit animals (including mammals, birds, reptiles, amphibians, fish and insects), animal waste, dander, feathers, hay, dust, allergens and contagious diseases
  • Frequently working around electric fencing
  • Occasionally working in small spaces with loud animals
  • Frequently handling toxic and/or hazardous materials for cleaning enclosures and medicating animals
  • Occasionally working in confined or cramped spaces
  • Frequently working from an elevated position
  • Occasionally assist in emergencies and cope with high stress situations, e.g., Fire, hazmat, animal incident (Animal Recovery or Crowd Control Unit), human health or injury, natural disaster, criminal incident, resource loss or compromise, or emergency assistance to guests as directed

Minimum Job Requirements

  • High School Diploma or GED
  • TB tested negative before starting and tested yearly thereafter. Acceptance of zoonotic disease prevention protocols as mandated by Zoo New England, including rabies, hepatitis, prophylactics, fecal screens, serum storage, etc.
  • Good work history.
  • Must speak and read English, and possess written and oral communication skills to understand instructions and information of a technical nature.
  • Must possess a valid drivers' license and be able to drive a full size vehicle on public roads
  • If qualified, may be asked to train volunteers and others in safely working with zoo animals.
  • Must have the ability and willingness to enhance the knowledge and skills needed to provide professional animal care.
  • Must have the ability and willingness to function independently and as a member of a team.
  • Must have the ability to work for extended periods in harsh climatic conditions.
  • Must have the ability to work safely around dangerous animals, chemicals, and around animals with contagious diseases.
  • Must have no allergies, diseases, or conditions that would prevent working in any area of the Zoos. Yearly TB Test required.
  • Must be capable of basic math.
  • Must be able to withstand physical hardships associated with duties, i.e. animal restraint.
  • Must be able to lift at least 50 lbs.
  • Ability to use hand and small power tools.
  • Must be able and willing to work weekends, holidays, and overtime.
  • In absence of both the Lead Keeper(s) and Assistant Curator may be asked to be the TSA for the day.

Preferred Job Requirements

  • College degree in related field
  • Demonstrated general knowledge and skill development in the management of animals in a zoo
How to Apply