Current Job Opportunities

Position

Curator of Horticulture

Location

Franklin Park/Stone Zoo

Department

Horticulture

Reports To

Chief Operating Officer

Essential Job Functions

Oversees, develops, and curates a living collection of plants to meet the needs of animal exhibits, display gardens, plant conservation priorities, and the overall landscapes of both Franklin Park and Stone Zoos. Exercises direct supervision of Horticulture Supervisor, Horticulturists, Landscapers, Interns and Volunteers, as assigned.

Duties & Responsibilities

• Prepares and plans for planting and display of flowers, plants, tropical plants, flowering shrubs and trees, including formal gardens to ensure the beautification of exhibits and public areas.
• Develops and oversees plant conservation programs.
• Establishes and implements Departmental and staff performance goals that support the organization’s mission and Strategic Plan.
• Develops and oversees Horticulture Department budget.
• Responsible for hiring, promotion, termination and performance evaluations for department staff.
• Oversees the care and installation of the interior landscapes at Franklin Park Zoo.
• Oversees and assists in the design, planting, and maintenance of flowers, plants, shrubs and trees; determines and advises personnel of the best methods of planting, pruning, IPM, and other horticultural practices.
• Generates staff schedules, prepares and submits payroll records.
• Prepares budget requests for assigned activities based on projected needs; purchase plants, seeds, and soils, etc, for use in gardens and exhibits.
• Maintains liaisons between local garden clubs, horticultural societies, city and state agencies, and zoological institutions to exchange information and/or solve problems.
• Determines needs and assigns workers to specific tasks as relates to the requests and activities of the Horticulture Department.
• Directs all aspects of plant maintenance including: watering, fertilizing, pruning, transplanting, and propagation.
• Oversees and administers IPM as needed.
• Prepares written reports as needed.
• Supervises and coordinates volunteers.
• Oversees care and maintenance of all department vehicles, machinery and equipment.
• Participates in the development and implementation of horticultural educational and interpretive programs for zoo guests and staff.
• Oversees operation of the zoo greenhouse.
• Oversees all landscape construction.
• Purchases parts, tools, materials and plants as needed.
• Provides quality customer service to both internal and external customers.
• Interacts with and answers questions of zoo guests by providing information about the zoo and acts as good-will ambassador for the Zoo.
• Operates two-way radio responsibly and professionally.
• Coordinates and collaborates with the Facilities Department for snow removal.
• Is “On-Call” 24 hours a day, seven days a week for zoo emergencies.
• Performs related and non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

• College degree in horticulture or related science and/or a minimum of 5 years’ professional experience in the field of Horticulture, Landscaping or Zoological Horticulture.
• Must have a minimum of 5 years supervisory experience.
• Must have a negative TB test.
• Must have experience with budget development and management.
• Ability to follow oral and written instructions.
• Ability to communicate clearly and professionally verbally and in writing.
• Knowledge and experience of the principals, practices, and techniques of horticulture in a Zoological setting.
• Knowledge of and experience with the materials and equipment used in horticulture.
• Ability to supervise. This includes: planning and assigning work, assessing employees' capabilities and available resources, conducting evaluations, training and motivating employees, conducting corrective action as needed.
• Ability to analyze and determine the applicability of horticultural data, to draw conclusions, and make appropriate recommendations.
• Ability to maintain accurate records and prepare general reports.
• Ability to communicate effectively and give oral instructions in a precise, understandable manner.
• Knowledge and experience of the safety practices and procedures followed in horticultural operations.
• Knowledge and experience with greenhouse operations.
• Knowledge and experience with plant propagation techniques.
• Knowledge and experience with the varieties and uses of ornamental trees, shrubs and flowers.
• Knowledge and experience with soils and the conditions needed to foster the growth of trees, shrubs and flowers.
• Must have a valid driver’s license.
• Must be able to work weekdays, weekends, evenings, and holidays as needed.
• Ability to maintain harmonious working relationships with others.
• Must be able to lift at least 50 pounds.
• Must be able to work under adverse conditions including adverse weather and heights.

Working Conditions

• Outdoors under exposure to all types of weather conditions.
• Frequently need to bend, stoop, climb, kneel and lift.
• Frequent requirement to lift moderate to heavy objects.
• Work on uneven terrain with exposure to dust and allergens.
• Move about on slippery surfaces.
• Work at elevated heights and confined spaces.

Position

Director of Education & Volunteer Programs                       

Location

Franklin Park Zoo & Stone Zoo                   

Department

Education                                                          

Reports To

EVP of External Affairs

Overview

The Education & Volunteer Department at Zoo New England is comprised of three teams – the Core Education programming team, the Youth Programs team and the Volunteer team. All three are closely integrated to create a unified educational experience and conservation message to visitors and program participants as well as others who engage with Zoo New England via outreach activities. The Director of Education & Volunteers is responsible for the day to day operations of the Departments including staff supervision, program planning, and budget management for both the Franklin Park and Stone Zoos. In conjunction with the Executive Vice President of External Affairs, the Director is responsible for short term and long range planning, the establishment of departmental projects and goals and the development of effective strategies to accomplish them. Responsible for conceptualizing, developing and implementing projects related to engagement through volunteers, education and youth programs.

Essential Job Functions

• Manages assigned staff, including selection, job assignment, training and development, evaluation, salary review, promotion, discipline and separation.
• Directs the development, implementation and evaluation of education programming. Oversees numerous school, fee-based, grant-funded and special audience programs.
• Directs the development, implementation and evaluation of Educational and Volunteer outreach and programming.
• Develops annual action plan for the achievement of set goals.
• Creates and maintains yearly department budgets.
• Tracks spending on all departmental grants and provide detailed progress and spending reports for funders.
• In collaboration with Development Department, seeks, develops, procures and administers grants to support education and outreach programs.
• Serves as a liaison to the Education Committee of the Board of Directors.
• Supervises and coordinates the production of all educational/interpretive signage/graphics.
• Attends exhibit design meetings and assist in setting the educational experience/message for all new exhibits.
• Oversees the professional development of education staff, interpreters, interns, volunteers and staff.
• Ensures all volunteers, staff and interns are trained to provide a cohesive message.
• Works with all departments to maintain best practices in volunteer management through Volunteer department staff.
• Serves as a key person for developing and maintaining relationships in a broad range of organizations including volunteer organizations, schools and government agencies. Facilitates partnerships with appropriate collaborators in Greater Boston, nationally and internationally as appropriate. Works on collaborative projects and activities that fit within the Zoo’s mission and education strategy.
• Works with members of Senior Staff in development of the Zoo’s strategic plan, educational mission and marketing strategies for audience growth and outreach.
• Serve as senior manager on duty for select days throughout the year.
• Certification in CPR/AED and First Aid; ensure all full-time divisional staff are trained and prepared for role as institutional first responders.
• Submit a weekly report to the Executive Vice President of External Affairs.
• Performs other duties as assigned by the Executive Vice President of External Affairs.

Minimum Job Requirements

• Bachelor’s Degree in the fields of education, conservation, science/biology or related fields.
• Scheduled hours will be 8:30 a.m. -5:00 p.m. Will also require significant weekend and evening work.
• The Director of Education & Volunteers may spend up to 50% of his/her time at Stone Zoo.
• Excellent computer skills including Microsoft Word, Outlook, Excel, PowerPoint, and Publisher.
• Excellent communication skills (verbal and in writing).
• Familiarization with National, State, and City education standards.
• Ability to address student groups of all ages and aptitudes.
• Outstanding customer service skills, both internal and external.
• Team player; ability to work well with Zoo New England staff, project partners, and program participants.
• Knowledge of current teaching trends in the environmental education field.
• Experience with curriculum development, program implementation, and evaluation.
• Ability to provide excellent customer service to ZNE customers, clients, and employees.
• Ability to multi-task as part of a fast-paced team.
• Appreciation of ZNE’s mission and goals.
• Valid driver’s license and a driver in good standing with reliable transportation.
• Able to lift 50 pounds and walk over uneven terrain.
• Current First Responder & or CPR/AED certification.

Preferred Job Requirements

• Master's degree in Environmental Education, Biology or a related field.
• 8+ years experience in supervising an Education Department in a Zoo, aquarium, nature center or museum setting.

Location

Franklin Park Zoo

Department

Facilities

Reports To

Custodial Services Supervisor  

Essential Job Functions

Performs routine manual tasks in connection with the maintenance, care, upkeep, repair and beautification of parks and roadways. Cleans buildings, grounds and performs manual labor tasks required as part of the operation of the zoos.

Duties & Responsibilities

• Perform the cleaning, re-stocking of restrooms and office facilities throughout the parks.
• Perform routine tours throughout the parks collecting trash.
• Report any repairs needed to the Facilities Supervisors.
• Set-up and knockdown facilities for Special Events.
• Will require working in all types of weather and will require snow removal.
• May require the ability to perform minor repairs or maintenance duties such as painting, etc.
• Drive to various locations in park and haul animal waste and trash to dumpsters.
• Perform routine tours throughout the parks emptying barrels and picking up trash (and recycle products).
• May require washing windows.

Minimum Job Requirements

• Candidate must have a minimum of 2 years’ experience in Custodial service or similar manual labor.
• Must have the ability to communicate in English verbally.
• Must have a valid Massachusetts driver’s license.
• Must be available for 24 hour on-call, as required.
• Must be able to work and travel to either Zoo as required.
• Ability to lift and carry items up to 50 lbs.
• Perform all other duties, such as snow removal, moving office furniture, as may be required.

Location

Stone Zoo

Department

Facilities

Reports To

Facilities Manager

Essential Job Functions

Performs routine manual tasks in connection with the maintenance, care, upkeep, repair and beautification of parks and roadways. Cleans buildings, grounds and performs manual labor tasks required as part of the operation of the zoos.

Duties & Responsibilities

• Perform the cleaning, re-stocking of restrooms and office facilities throughout the parks.
• Perform routine tours throughout the parks collecting trash.
• Report any repairs needed to the Facilities Supervisors.
• Set-up and knockdown facilities for Special Events.
• Will require working in all types of weather and will require snow removal.
• May require the ability to perform minor repairs or maintenance duties such as painting, etc.
• Drive to various locations in park and haul animal waste and trash to dumpsters.
• Perform routine tours throughout the parks emptying barrels and picking up trash (and recycle products).
• May require washing windows.

Minimum Job Requirements

• Candidate must have a minimum of 2 years’ experience in Custodial service or similar manual labor.
• Must have the ability to communicate in English verbally.
• Must have a valid Massachusetts driver’s license.
• Must be available for 24 hour on-call, as required.
• Must be able to work and travel to either Zoo as required.
• Ability to lift and carry items up to 50 lbs.
• Perform all other duties, such as snow removal, moving office furniture, as may be required.

Location

Franklin Park/Stone Zoo

Department

Facilities                                                                  

Reports To

Director of Facilities

Essential Job Functions

Performs manual labor as it relates to the repair and maintenance of buildings, grounds, and equipment at both the Franklin Park and Stone Zoos. Repair or modification of existing exhibits, and construction of new exhibits in accordance with the instructions provided by the facilities manager. Ability to meet maintenance deadlines, work in a team environment as well as work independently with minimum supervision. Must be able to work in indoor and outdoor environments. Must be able to perform physical labor as defined by the projects at hand. Must be able to work weekend days and holidays on a rotating basis. Must be able to comply with ZNE’s essential staff requirements during emergency situations.

Duties & Responsibilities

• Ability to work in Building Engines electronic web based work order system.
• Ability to complete work orders and preventative maintenance assigned including, but not limited to, Electrical troubleshooting, Carpentry repair, Plumbing troubleshooting, HVAC and Welding.
• Use of power and hand tools including, but not limited to: saws, drills, planers, and ladders.
• Making repairs to existing structures and exhibits.
• Perform new construction following building codes.
• Working independently and in team settings.
• Ability to communicate in a professional manner to Zoo guests and employees.
• Will require use of operating equipment including but not limited to, mini-trucks, full size trucks, dump trucks and golf cart.
• Working outside in changing weather conditions.

Minimum Job Requirements

• 3 years of experience as a maintenance technician.
• Ability to communicate in English, both verbally and in writing.
• Must have valid Massachusetts driver’s license in good standing.
• Ability to work outside in changing weather conditions.
• Must be available for 24 hour on call as needed.
• Ability to work weekends.
• Ability to lift and carry items up to 50 pounds.
• Perform all other duties such as snow removal as requested.
• Ability to work at both Franklin Park and Stone Zoo.
• Must be able to respond to on-call situations when scheduled.

Preferred Job Requirements

• High School Diploma or equivalent
• Previous Work Order Management System Experience
• Trade Certifications

Location

Franklin Park Zoo

Department

Guest Experience

Reports To

Manager of Membership and Guest Experience

Essential Job Functions

Responsible for supervising and managing the daily operations of the Guest Experience Department. This includes supervising amusement ride areas, ensuring that operations are compliant with MA state safety laws. The Guest Experience Supervisor may also be expected to assist in managing any onsite add-on programs or revenue generating areas (Bird Show, Budgie Feeding, Photo Ops, etc). All Guest Experience Supervisor responsibilities are also applicable to any and all special events, including ZNE’s evening holiday events. Guest Experience Supervisors are required to abide by uniform and grooming standards, must maintain a pleasant and friendly attitude at all times and encourage great employee morale through effective coaching techniques for staff.

Duties & Responsibilities

• Responsible for properly opening, operating and closing the Zoos. This may include, but is not limited to:
• Providing the highest quality of internal and external customer service
• Auditing the safe
• Coordinating staff assignments
• Training & coaching staff
• Supervising daily staff activities
• Assisting associates process zoo guests and memberships when needed
• Assigning cash drawers & banks, getting change to cashiers
• Re-stocking all forms and necessary paperwork
• Supervising all assigned revenue areas
• Preparing the nightly deposit
• Completing daily and weekly reports
• Accurate data entry relative to attendance and revenue
• Light maintenance & cleaning
• Working in any of the revenue areas due to high attendance days or short staff

Minimum Job Requirements

· Must have a high school diploma or equivalent

Preferred Job Requirements

• Two years of related college experience
• Experience with supervising employees
• Valid driver’s license with a clean driving record
• Excellent math/counting skills
• Fluency in English
• Outstanding people skills
• Experience in Microsoft Word and Excel
• Must be able to lift and move packages weighing at least 50 lbs.
• Weekend and holiday work is required
• Must be bondable

Location

Franklin Park Zoo                       

Department

Education                                          

Reports to

Director of Education

Essential Job Functions

The Program Animal Specialist (PAS) will be responsible for the daily care and maintenance of the education program animal collection. The PAS will work directly with a variety of animal species including reptiles, mammals, birds, and invertebrates. The PAS will be responsible for maintaining the health, diet, and behavioral records for each animal in his/her care, as well as helping to develop and implement training programs for the animals used in education presentations. The PAS will also design and conduct education programs for students and other groups at the Zoo and in the community. The PAS will be expected to conduct, on average, 1 overnight program per month. The specific responsibilities include:

Duties & Responsibilities

• General husbandry: diet prep, feeding, cleaning, medicating, behavioral enrichment, etc.
• Work with Director of Education, Volunteer Programs and animal management to establish, evaluate and maintain education animal collection planning.
• Report animal illness, abnormal behavior and unsafe conditions promptly and work towards corrective measures.
• Completes daily reports and operant conditioning/enrichment logs.
• Work with the veterinarian and animal department to ensure health and safety of education animal collection and to determine training techniques and enrichment programs.
• Work with Director of Education & Volunteer Programs to establish animal handling training and refresher classes for all handlers including staff, adult, and teen volunteers.
• Interact with visitors through general interpretation and daily animal encounters in Children’s Zoo and other locations throughout the Zoo, weather permitting.
• Conducting day and nighttime education programs at the Zoos, local schools, and community centers.
• Conducting regular school-based and summer programs in and around Boston.
• Regularly scheduled hours will be 8:00 a.m. to 4:00 p.m., either Sunday through Thursday or Tuesday through Saturday. However, work on evenings and weekends will be required. Work will be based out of Franklin Park Zoo, but the Program Animal Specialist will travel to Stone Zoo for monthly meetings and whenever necessary.  
• All other duties assigned.

Minimum Job Requirements

• Bachelor’s degree in biology, zoology or a related field.
• Two years previous experience in an animal care field and knowledge of husbandry practices.
• Previous experience as an informal science educator.
• Previous experience handling and presenting live animals
• Excellent computer skills including Microsoft Word, Outlook, Excel, PowerPoint, and Publisher.
• Excellent communication skills (verbal and in writing).
• Outstanding customer service skills; able to represent Zoo New England at all levels with professionalism and pride.
• Ability to address student groups of all ages and aptitudes.
• Team player; ability to work well with Zoo New England staff, project partners, and program participants.
• Ability to multi-task as part of a fast-paced team.
• Appreciation of ZNE’s mission and goals.
• Valid driver’s license and a driver in good standing; regular use of personal vehicle for travel to off-site programs.
• Able to lift 50 pounds and walk over uneven terrain and in all weather.
• Proof of negative TB

Preferred Job Requirements

• Certification in CPR/AED and First Aid.
• Bi-lingual.
• Experience in a zoological park and/or with education animals.

Location

Franklin Park/Stone Zoo

Department

Security

Reports To

Safety & Security Supervisor

Hourly Rate

$15/hour

Essential Job Functions

Responsible for the safety and security of ZNE’s visitors, staff, collection, and property. The ability to abide by and utilize security protocols as identified. Successful completion of all departmental training. Ability to complete required security forms and logs in an accurate and timely fashion. Must be able to effectively communicate with Zoo New England employees, guests, and vendors while providing safety and security related services. Must have a professional, pleasant and respectful demeanor in the course of providing safety & security services to employees, guests, and vendors. Responsible for enforcing company policies throughout the Zoos as required. Must be able to work at both the Franklin Park Zoo in Boston and the Stone Zoo in Stoneham, MA.

Duties & Responsibilities

• Enforce all Company policies and procedures and report all violations to immediate supervisor.
• Enforce all Company traffic rules and issue traffic tickets.
• Maintain a highly visible patrol of Zoo grounds.
• Issue and Maintain employee IDs.
• Maintain a professional appearance and attitude at all times.
• Write clear and concise Incident Reports, Complete Daily Activity Logs.
• Escort or drive a motor vehicle to transport money and valuables to prevent theft and ensure safe delivery.
• Follow all departmental policies / procedures and orders.
• Respond to all emergencies.
• Work Holidays, Weekends and Nights.
• Assist guests and staff, as necessary.
• Report all safety / fire hazards to the Safety & Security Manager or Safety & Security Supervisor through Daily Activity Log.
• Participate in all departmental and Zoo wide meetings & training programs.
• Lock/unlock buildings or gates, as needed.
• Perform any additional duties as required by the Safety & Security Manager or Supervisor
• Ability to work in adverse weather conditions for prolonged periods of time.
• Notify appropriate personnel and departments of incidents and / or problems.
• Report any and all situations that are out-of-the-norm.
• Report any safety or hazards concerns to /Safety and Security Supervisor.

Working Conditions

Working in an office setting, use of a computer, printer, copier, and other office equipment, the ability to sit, and stand for significant periods of time on continuous bases. Use of hands and fingers to operate office equipment. The ability to lift up to 50 lbs., push, pull, and bend. The ability to work outdoors in weather common to winter, spring summer and fall. The ability to walk on several different surfaces as presented in a Zoo environment. The ability to run in emergency situations. Good vision, hearing, and speaking abilities. Ability to drive several types of vehicles on behalf of ZNE including a golf cart.

Minimum Job Requirements

• Must be dependable, trustworthy, reliable, and have a good moral character.
• Able to communicate effectively, both written and verbal.
• Ability to follow directions both, written and verbal. Capable of making sound judgments.
• Must remain alert at all times while on duty.
• An understanding of the use of a two-way radio system.
• Ability to maintain emotional control in all situations.
• Ability to remain calm in an emergency/crisis situation.
• Strong Computer Skills.
• Confident in own abilities to perform the duties required.
• Valid Driver’s license in good standing.
• Comply with ZNE Defensive Driving Training as required by ZNE’s liability insurance carrier.
• High School diploma or GED
• Must respond to emergency calls in a promptly and professionally.

Preferred Job Requirements

• Meet all of the minimum requirements.
• 3 years’ experience in Security, Law Enforcement or Military.
• Capable of deductive reasoning.
• Current First Responder and CPR certifications.
• Report writing experience.

Location:

Franklin Park Zoo

Department: 

Animal Health

Reports To:

Hospital Manager

Schedule:

Four 10-hour days, Sunday - Wednesday

All applications should be received by end of day on June 30, 2019.

Essential Duties & Responsibilities

Provide nursing care and husbandry of all hospitalized and quarantine animals. Prepare for medical and surgical procedures, responsible for set-up and break-down of those procedures. Participate in medical and surgical care of all animals at Zoo New England and Trailside Museum. Performance of in-house laboratory procedures, including manual complete blood counts, fecal examination, urinalysis, etc. Daily data entry, record keeping, and filing are required. In the absence of a veterinarian, perform triage and direct emergency care of animals. Other responsibilities as required.

Minimum Job Requirements

Minimum of three years of full time experience as a clinical veterinary technician. Must be certified or eligible for certification as a veterinary technician in Massachusetts and nationally.   Must be willing to work in direct contact with dangerous animals, contagious diseases, and in hazardous conditions. Must receive rabies immunizations/titers, annual TB testing, and have an understanding of zoonotic disease risks. Able to work weekends, holidays, overtime, as well as outside and in inclement weather when needed. Must be able to obtain class A firearms ID, class III driver's license, and pass CORI screens and random drug testing. Must be willing to learn new techniques on the job and to work within a diverse team. Clear written communication skills are essential. Able to lift 50 pounds.

Preferred Job Requirements

Five years or more of progressive clinical experience. Previous experience working with zoological species. Knowledge and experience with laboratory procedures, especially manual blood counts. Strong foundation and knowledge of anesthetic techniques and patient monitoring. Knowledge of protocols and procedures for preventative health maintenance of captive animal collection. Knowledge of handling and use of relevant pharmaceutical agents and their administration. Knowledge of criteria used to judge relative health status of animals. Knowledge of dietary and husbandry requirements and physical restraint of exotic and wild animals.

Location:      

Franklin Park Zoo

Department: 

Guest Experience                                             

Reports To:  

Director, Guest Operations

The hourly rate:

$14/hr

Hours:

Saturdays, Sundays & Holidays 9am-6pm

Essential Job Functions

Greet all zoo guests, vendors, and service people in a pleasant and professional manner while on the phone and in person. Answers multi-line switchboard – transferring calls to appropriate individuals. Gives general information regarding Franklin Park and Stone Zoo operating hours, activities, and events. Operates two-way radio, taking messages for Zoo personnel when appropriate. Processes outgoing mail – receive and distribute incoming mail. Receives job applications from walk-in applicants. Receives and distributes incoming faxes. Mail weekly job postings to various business and community agencies.

Duties & Responsibilities

• Greet all guests, vendors, and employees in a pleasant and professional manner. Answer questions they may have or direct them to appropriate Zoo personnel or resource.
• In a pleasant and professional manner, answer incoming calls, which may require giving general information pertaining to Zoo operations, exhibit information, program information, activities, and events information. Some calls may require information pertaining to directions to Franklin Park and Stone Zoos. Transferring calls to the appropriate internal or external department (s) is an essential function of this position.
• Page Zoo personnel when appropriate to relay messages taken via two-way radio system. Using proper radio protocol is an important function of this position.
• Distribute job applications with a current copy of the job posting and directing those completed applications to the Human Resources Department.
• Fill and maintain office equipment such as copy and fax machines to ensure proper working order.
• Receive and distribute all incoming faxes
• Assist with coordinating mailing projects.

Minimum Job Requirements

• High school diploma
• Two years prior reception, front desk, office coordination experience
• Proficiency in Microsoft Office Suite

Preferred Job Requirements

• Bachelor of Arts degree or Secretarial school certificate or degree
• Two years prior reception, front desk, office coordination experience