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• Please review our current Health & Safety Updates (FPZ and SZ) before your visit.
• Non-Members: Online reservations are required for admission tickets.
• Members: Advance reservations for daytime admission are not required.

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North American River Otter

Hours, Info & FAQ

Know before you go!
• Please review our current Health & Safety Updates before your visit.
• Non-Members: Online reservations are required for admission tickets.
• Members: Advance reservations for daytime admission are not required. Members can check in at the admissions gate with their member cards and/or a photo ID.

Stone Zoo is open year-round!

Summer Hours

(April 1 - September 30)
9:00 a.m. - 5:00 p.m. weekdays (last entry at 4:00 p.m.)
9:00 a.m. - 6:00 p.m. weekends and major holidays (last entry at 5:00 p.m.)

Winter Hours

(October 1- March 31)

  • November 19 - January 9: 9:00 a.m. - 3:00 p.m. daily (last entry at 2:00 p.m.); ZooLights 4:00 - 9:30 p.m. (last entry at 8:30 p.m.)
  • January 10 - March 31: 9:00 a.m. – 4:00 p.m. daily (last entry at 3:00 p.m.)

Please note:

  • The Zoo is closed Thanksgiving Day and Christmas Day.
  • The Zoo may close or close early for announced special events. 

Directions & Parking

Parking is free at Stone Zoo!
The Zoo’s parking lot is directly in front of the entrance, off of Pond Street.

Directions 

Stone Zoo
149 Pond Street
Stoneham, MA 02180
Phone: 617-541-LION
Google map

By Automobile


On I-93 Traveling North:
 

  • Take 25 Junction, Route 93 and bear right. Merge onto Rt 28/Main St.
  • At first set of lights, take a right.
  • Stone Zoo is approximately 1/2 mile on the right

On I-93 Traveling South: 

  • Take Exit 26 Park Street
  • At the bottom of the ramp, turn left
  • At the first stop sign, take a right
  • Proceed through the intersection
  • The zoo will be approximately 1/2 mile on the right

By Public Transportation

Buses 132 and 99 drive by Stone Zoo

Special Offers

Visit our Tickets & Membership section for special offers.

Accessibility

Stone Zoo is handicap accessible. Guests who rely on service dogs which are trained to perform specific tasks are welcome to bring them into the Zoo, provided the animals remain under the guest's control at all times. Guests are solely responsible for the care and control of their animals.

Resources for Guests with Sensory Processing Needs

Kulture City Bag

Zoo New England is Sensory Inclusive Certified

We’ve partnered with KultureCity to improve our ability to assist guests with sensory needs. Through KultureCity's certification process, Zoo staff have been trained by leading medical professionals on how to best accommodate guests with sensory needs. Additionally, we now offer the following resources:

Sensory Bags
Sensory bags containing fidget tools, verbal cue cards, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at our admissions booths.

KultureCity App
Download the free KultureCity App to view sensory features available during your visit, including locations for Quiet Zones and Headphone Zones.

Equipment Rental: Strollers and Wheelchairs

Strollers:
A limited number of strollers are available for rental on a first-come, first-served basis at the Admissions booths. Guests are asked to present a current photo ID.

  • Single Stroller: $5
  • Double Stroller: $7

Wheelchairs:
A limited number of standard wheelchairs may be rented at the Admissions booth on a first-come, first-served basis. Guests are asked to present a current photo ID. To ensure availability, we recommend making a reservation by contacting the Guest Services Supervisor at 781-438-6321, Monday through Friday, 9 a.m. to 5 p.m. Wheelchair reservations should be made at least a day in advance.

  • Standard Wheelchair: $5

First Aid

There’s no assigned nurse or medical facility on grounds. We do provide basic first aid supplies when requested by an adult. We do not give out pills of any sort. Basic medications may be purchased at our gift shop. When requested, EMT services can be called to the Zoo.

Lost and Found

The Zoo maintains a lost and found, but the Zoo is not responsible for lost or stolen items. Items and articles found by our staff or visitors are kept for a minimum of 30 days when turned in. After 30 days, the Zoo reserves the right to dispose of said items at the Zoo's discretion.

Missing something after your visit? Call 617-989-2000 to check if it has been turned in. We’ll need an exact description of the item along with your name and a number where you can be reached. If we have the item, we’ll call you back to arrange a pick-up time that’s convenient for you.

Lost Children

If you become separated from your child, please notify the nearest Zoo employee. Zoo staff will need a general description of what your child was wearing, name, age, sex, and the area you last saw him/her. This will be relayed to our security officers and other Zoo staff, and we will begin an immediate search.

We don’t have a general PA system throughout the park. If you don’t see an employee nearby, please head to the nearest admissions booth. If a child is found, we will have him/her taken to our administrative building to await you. If a resolution is not met within 30 minutes, the local police are notified.

Pets

Pets are not allowed on Zoo grounds to protect the health and safety of our animals and your pets. Fully trained service dogs trained to perform specific tasks are allowed. Under the Americans with Disabilities Act, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability.

Please don’t leave your pets in your parked vehicle while visiting the Zoo.

Zoo Rules

For the safety and comfort of visitors and Zoo animals, the following rules are in effect during your Zoo visit:

Don’t feed or allow children to feed any of the animals in the Zoo's collection. Each animal is on a specially enriched diet prescribed by the Zoo's professionally-trained veterinarian staff that keeps it healthy and fit. Things that people find good, healthy and harmless might be very harmful to the animals.

Tormenting animals is not tolerated and guests found doing so will be asked to leave immediately.

Stay on pathways and don’t place children on the railings.

Don’t throw anything into animals’ exhibits or the water (including coins). Even the simplest object can be hazardous if swallowed.

Children must always be in the company of adults.

There must be one chaperone over the age of 19 for every 10 guests 18 years old and younger. There must be one chaperone for every 5 pre-school children. Chaperones must stay with their group at all times.

Roughhousing and heavy horseplay, as well as running around or screaming, is discouraged, as it bothers other guests and animals.

Any theft or destruction of Zoo property will result in prosecution to the fullest extent of the law.

The Zoo doesn’t have public storage facilities, and no items may be left in the care of Zoo employees or left unattended on Zoo grounds. The Zoo is not responsible for items left unattended and will dispose of abandoned items when necessary.

Shirts and shoes must be worn at all times.

Visitors are permitted to bring their own lunches and food into the Zoo. If you choose to bring your own food, please follow these rules:

  • No glass containers of any sort 
  • No alcohol of any kind
  • No straws

To help with our conservation efforts, please deposit plastic and aluminum cans in the Zoo’s recycling receptacles.

For the safety of our Zoo collection, pets or animals of any kind are not allowed on Zoo grounds at any time. Guests who rely on service animals may bring them into the Zoo, provided the animal remains under the guest's control at all times. Guests are solely responsible for the care and control of their animals.

The following items may not be brought on Zoo grounds:

  • Alcohol
  • Bicycles, Scooters, Roller Blades/Skates, heelys
  • Balloons
  • Balls
  • Kites
  • Frisbees
  • Squirt Guns
  • Radios
  • Drones

FAQ

Am I required to wear a facial covering?

We are following the current state guidelines, and CDC recommendations. If you are unvaccinated, you need to wear a mask indoors and in circumstances where you cannot maintain social distance outdoors. Guests who are fully vaccinated against COVID-19 are not required to wear a mask outdoors, except for certain opportunities such as visiting the petting area. All guests are required to wear masks while indoors and in circumstances where you cannot maintain social distance. Children under five are not required to wear a face covering, except when visiting the petting area.

Please note: For the health and safety of our COVID-sensitive animals, everyone is required to wear a mask to enter the petting area. Guests must also use hand sanitizer before and after visiting this area.

I can't find my pre-purchased tickets in my email.

Use the "order lookup" function in the menu of our ticketing site for access to your tickets. You will need to provide the email address and phone number used during purchase.

Is the Zoo open in the winter?

Yes! Our Zoos are open year-round. Check out our Winter Visits page for full details on animals you’ll see and special winter events we host.

Can I bring my own food with me to the Zoo?

You’re welcome to bring your own lunch and snacks with you. We have plenty of picnic areas available. Please note: glass containers, straws or alcohol are not allowed on Zoo grounds.  Please help in our conservation efforts by throwing away garbage and recycling plastic and aluminum cans.

I forgot to pack something. Where can I purchase essential items?

Our gift shop sells all the essentials, like batteries, sunscreen, umbrellas, first aid kits, basic medication, etc. Bandaids and first aid kits are also available at Zoo admissions booths.

Where’s the nearest restroom and changing station?

Every public restroom –both male and female—has a changing station. 

Restrooms are located by the entrance next to the pond and toward the back of the Zoo near the gift shop. View map.

Are you open if it's raining?

Yes! All daytime Zoo tickets are rain-or-shine, and we don't offer refunds, rainchecks or rescheduling. We encourage you to dress accordingly, or check out our gift shop for rain gear during your visit.

Do you offer any discounts?

Check out our Special Offers page for upcoming specials, or become a member.

A membership typically pays for itself in just two visits. Your membership allows free admission to both Franklin Park Zoo and Stone Zoo for one full year, and includes exclusive benefits. Learn more about becoming a member!

Can I smoke in the Zoo?

Smoking within our Zoo is prohibited. Check with the Admissions booth for the closest permissible location.

Membership questions?

See our Membership FAQ page.

Does Zoo New England donate tickets for charitable causes?

Yes—please see our Zoo & the Community page for full details on donation requests.

 

Have a question that wasn’t answered here? Contact us.