Are you open if it's raining or snowing?
Although ZooLights is open rain or shine, more challenging weather, like very heavy rain or severe snowstorms, can result in the event being closed if guest safety is a concern. Please check our website or Facebook page before you make the trip to the zoo. Ticket holders for a cancelled event will be notified by email and automatically refunded.
Unless the event is cancelled due to inclement weather, all tickets are rain-or-shine. We encourage you to dress accordingly, or check out our gift shop for rain gear during your visit.
How does ticket pricing work?
Ticket prices change daily! With Plan-Ahead Pricing, pick the date and time that works best with your schedule and budget. The further in advance you purchase tickets, the more you’re likely to save. When you click the purple "Tickets" button, you’ll see available dates/times and the respective ticket prices. Each day’s prices are determined by a number of factors, including attendance patterns, popular holidays/events, day of the week and weather. The current price listed online will always be the most affordable option for the selected date. It is possible that the price may increase over time. We recommend buying tickets online at least 24-hours in advance. An advance purchase online ticket offers the lowest price for the date of your visit.
What are 4 Packs?
A 4 Pack offers discounted admission for parties of four, ages two and up. All ticket sales are final; we cannot reschedule or refund tickets.
Can I still buy tickets at the gate?
Buying tickets online in advance saves you time and money. If available, tickets will be sold at the gate.
I can't find my pre-purchased tickets in my email.
Use the "order lookup" function in the menu of our ticketing site for access to your tickets, or use your email platform's "search" function to search for Zoo New England. You will need to provide the email address and phone number used during purchase.
If I visit during the day, can I stay for ZooLights?
No, each day during ZooLights, the Zoo will close at 3:00 p.m., and re-open at 4:00 p.m. for the event. Guests will be asked to exit when the Zoo closes at 3:00 p.m. so staff can fully clean and prep for the evening event. Guests are welcome to return for ZooLights at 4:00 p.m., and will need to purchase separate tickets for the event.
Are Reciprocal/Military/Teacher discounts available?
Reciprocal/Military/Teacher discounts are not available for ZooLights.
Are library passes being honored?
No, library passes will not be honored for ZooLights. Guests who would like to visit during the day may use library passes.
What if I am late for my reserved time slot?
Capacity within time slots is limited. We ask that all guests make every effort to arrive on time. If you have a concern please call 617-989-2076.
What if I make a reservation and I'm unable to attend at the date/time I selected?
In order for a timed reservation system to work as best as possible, please make sure you are able to attend your reserved slot at time of purchase.
I bought the wrong tickets/timeslot. Can this be fixed?
All ticket sales are final. Due to capacity limits, we cannot reschedule or refund tickets.
Can I reserve tickets for a group?
Groups of 20 people or more are eligible to receive discounts to ZooLights. Reservations must be requested a minimum of two weeks in advance of your desired visitation date, and are based on availability. Payment must be made in advance in order to complete your reservation. Request a group reservation.
After I purchase my reservation and enter the Zoo, will my time be limited or restricted?
Once you enter the Zoo, you may stay as long as you like, however it's important to note that most Zoo pathways are set in a one-way direction. There is no re-entry. ZooLights closes at 9:30 p.m.
Is there a fee to park?
No, parking is free in our nearby lots.
Will Santa be at ZooLights?
Take your own photos with Santa Monday - Wednesday, 4:30 - 8:30 p.m, Nov. 25 - Dec. 18. Cost: $20 for a group of four, $5 for each additional guest. Tickets are available on-site on a first come, first serve basis.
Will the rides be open?
The Carousel & Jungle Fun ride ($4/ride, children only) and Virtual Reality Experience ($7/ride) are open nightly during ZooLights. Credit card, Apple Pay and cash accepted. Rides are weather and staff dependent. To check availability, please contact Stone Zoo Guest Services at 781-438-6321.
How long does it take to enjoy the event?
The average ZooLights visit lasts from 1 - 1.5 hours, but can vary greatly depending on walking speed, rest breaks, etc. The Zoo is approximately 24 acres in size (please note, some exhibits are not available during ZooLights).
Will the animals be on exhibit?
Many (not all) of our animals will be on exhibit. In Yukon Creek, you can see black bears, Canada lynx and even reindeer! Please note: For the animals' health, safety and well-being, some animals may not be on exhibit due to weather, exhibit work, or veterinary care.
Will strollers or wheelchair be available for rental?
Yes, single strollers and wheelchairs are available for a $5 rental fee, and double strollers for $7. Rentals are available on a first come first serve basis.
Will the bathrooms be open?
Yes, some bathrooms will be available.
Will food be available for purchase?
Yes, snacks and drinks are always available in the Yukon Creek Cafe and Trading Post Gift Shop. View map
Can I fly a drone in the Zoo?
For the safety of our animals, drones are not allowed on Zoo grounds.
Can I bring my pet?
Pets are not allowed on Zoo grounds to protect the health and safety of our animals and your pets. Fully trained service dogs trained to perform specific tasks are allowed. Under the Americans with Disabilities Act, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. Please note, per MA state law, pets should not be left in your car while you visit.
Make your holiday season extra merry by reserving a spot in our Hot Chocolate with the Reindeer event!